Hi Colan:
Thanks for your response. At someone's suggestion, I tried the Chat option within Support. I was immediately contacted by someone in the Michigan support center and over a day we pretty well got our issues resolved. When we finally spoke by phone yesterday (yep, she called) I noted that dealing with non-U.S. Google support has sometimes been a challenge as they don't, for the most part, really understand how U.S. businesses work (nuances that aren't always covered by Google's "rules"); while she couldn't formally agree, the message came through. So, moving forward, chat (if we can reach a U.S. person) will be our policy.
