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Thread: New "Business Moved" Feature for Google+ Local Listings

  1. #1
    Linda Buquet's Avatar
    Linda Buquet is online now Community Leader - Google Local Specialist
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    Exclamation New "Business Moved" Feature for Google+ Local Listings

    Hey guys, news I can finally share about a new update that's just starting to roll out now.

    Google now has an option to show a business has moved (Instead of is Permanently Closed). I know I previously shared the messaging on the tag had been improved but that was only the 1st step.

    Now there will even be a LINK to the new listing, informing potential customers WHERE the business moved to! (And at new location, where it moved from.)

    Here is the info from Jade:

    Just a quick heads up that we are launching an improved interface on pages for businesses we know have moved locations.

    - On the old location, a link to the new location will appear.

    - On the new location, a link to the old location will appear.

    - On the new location, there will also be a link to see reviews and photos from the old location.


    This will only appear for pages that we know represent businesses that have moved. Business owners can tell us that a page is an old location and where the new one is by:
    - click Edit business details
    - select "Place is permanently closed"
    - fill in the new address in the text box
    - This is outlined in this Help Center article.
    I just broke the news last week about that new help doc for MOVING. In case you missed it, read about it here: http://localsearchforum.catalystemar...l-listing.html

    NOTE: The changes above are JUST starting to roll out now. We are waiting to find an example that even shows it and I think more info will be coming too. STAY TUNED here, for more news as soon as I get it!

    ALSO NOTE: Right now you can only see the move link in Map search, the info is not showing on the G+ L page yet, but I believe it will be soon.

    I want to take the time to THANK Google and be sure you all know that they DO listen and are often working on changes in the background that ARE a solution to some of the problems we face. This is a great example of a long term problem some of us have been pushing for change on for a long time, that's finally coming to fruition. So Thanks Google for listening and implementing this change!

    IMPORTANT SIDE NOTE: We have a brand new forum for SPECIFIC Google+ Local issues and "moving and rebranding" is one of the new forums. So now you can find all the best posts on that topic all in one place here: Moving or Name Changes
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  3. #2
    Flash is offline Map Maker Expert
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    re: New "Business Moved" Feature for Google+ Local Listings

    Not to rain on your parade; but there has been no changes to the options in Map Maker.

    Following the directions they have given you just creates a "This place has been marked as closed." edit in Map Maker for us to approve. The comments do not even get sent over, something we told them way back when the new community edits screen was rolled out at the same time as Google+ Local. If the notes did come through then reviewers could create a new listing at the new location (if there wasn't already one there), but we have not way of linking the two.

    However, remember this post? If a reviewer gets an edit that closes a location, we do our due diligence to see if it did close. During our research we would find that it didn't close, but it moved. Following the guidelines, we would deny the edit and set up our own edit to change the address.

    So when I said the notes above would help if they actually came through, I was giving the hypothetical that Places seems to think we would do. In reality, even if the notes came through with the new address, what we would end up doing is denying the edit and changing the address on the existing listing (after independently confirming).

    Finally, I can't imagine that someone is going to then go through all the Delete-Closed edits around the world that hundreds of reviewers have approved to see if there are hidden notes with a new address in them. (Keep in mind that most will have notes, but not with an address).

  4. #3
    Linda Buquet's Avatar
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    re: New "Business Moved" Feature for Google+ Local Listings

    Quote Originally Posted by Flash View Post
    Not to rain on your parade; but there has been no changes to the options in Map Maker.

    So when I said the notes above would help if they actually came through, I was giving the hypothetical that Places seems to think we would do. In reality, even if the notes came through with the new address, what we would end up doing is denying the edit and changing the address on the existing listing (after independently confirming).
    The paragraph I quoted - that was in reference to in-city moves like we discussed before - the disconnect between the MM guidelines and GP advice on whether you need to close and open new, right?

    Well as far as the rest. What you bring up is discouraging. Wonder if since it's just rolling out they have not yet tried to get things to jive on the MM side of the house?

    But if it's NOT a matter of you guys needing to edit for some reason. But a business owner or consultant just using the new system and doing it right it should still work right? Your comments are only if a mapper gets involved and needs to edit a listing???
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    Flash is offline Map Maker Expert
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    re: New "Business Moved" Feature for Google+ Local Listings

    My comments are if an owner or consultant follows Jade's instructions. I just found a business in my town that moved and pretended I was a consultant.

    New "Business Moved" Feature for Google+ Local Listings-moved-reporting.jpg


    Name:  Moved+-+Thank+you.jpg
Views: 633
Size:  31.7 KB

    The section Jade is telling you to use is called Community Edits. It creates a regular Maps edit, which Map Maker users then review. Me doing the above has created an edit waiting for someone else to review.

    Name:  Moved+-+Result.jpg
Views: 551
Size:  23.8 KB

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    re: New "Business Moved" Feature for Google+ Local Listings

    Quote Originally Posted by Linda Buquet View Post
    The paragraph I quoted - that was in reference to in-city moves like we discussed before - the disconnect between the MM guidelines and GP advice on whether you need to close and open new, right?

    Well as far as the rest. What you bring up is discouraging. Wonder if since it's just rolling out they have not yet tried to get things to jive on the MM side of the house?

    But if it's NOT a matter of you guys needing to edit for some reason. But a business owner or consultant just using the new system and doing it right it should still work right? Your comments are only if a mapper gets involved and needs to edit a listing???
    Has this been spotted in the wild yet or just a pre-announced change? I'd like to see it in the wild as there are many ways Google could implement such a change.

    *Edit* I didn't see Flash's edit before posting above. It looks like the UI for GMM needs updating to reflect the Moving notes

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    Flash is offline Map Maker Expert
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    Re: HOORAY! New "Business Moved" Feature for Google+ Local Listings

    I guess what I should have also mentioned is the process after you follow Jade's directions.

    If you, as a consultant, do it for a business within my city, then:


    • Chances are I'll review it within 24 hours.
    • If I don't, there are 3 newer RERs in my area.
    • If they don't, there are 5 Google Reviewers (GR) that work my area.
    • If they don't, there are dozens of non-area specialized GRs that will review it.


    Some edits can sit for quite a while in order to be confirmed; I sometimes have to drive by them to confirm (we are always diligent when closing a business). However, this one is easy, as the Enterprise corporate website confirms it, so any reviewer will instantly approve. That's not to mention that I will be driving by both the old and new location today.

    This is why I commented that I doubt that they are going to go through the thousands of such edits that hundreds of RERs and GRs approve daily, just to see if there is a hidden comment for a few of them.

    ---------- Post Merged at 11:20 AM ---------- Previous Post was at 11:15 AM ----------

    Quote Originally Posted by Andrew Sawyer View Post
    *Edit* I didn't see Flash's edit before posting above. It looks like the UI for GMM needs updating to reflect the Moving notes
    It doesn't just require that the notes finally come across. It also requires that we actually be given a field within the listing where we link it to the new listing.

    ---------- Post Merged at 11:20 AM ---------- Previous Post was at 11:15 AM ----------

    Quote Originally Posted by Andrew Sawyer View Post
    *Edit* I didn't see Flash's edit before posting above. It looks like the UI for GMM needs updating to reflect the Moving notes
    It doesn't just require that the notes finally come across. It also requires that we actually be given a field within the listing where we link it to the new listing.

  8. #7
    Flash is offline Map Maker Expert
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    re: New "Business Moved" Feature for Google+ Local Listings

    Quote Originally Posted by Linda Buquet View Post
    But if it's NOT a matter of you guys needing to edit for some reason. But a business owner or consultant just using the new system and doing it right it should still work right? Your comments are only if a mapper gets involved and needs to edit a listing???
    Forgot to address this question directly.

    My point is, mappers will get involved with every single one of these edits. The directions provided are "How to submit an (closure) edit to the mappers", not "How to submit an edit to Places Support".

  9. #8
    Linda Buquet's Avatar
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    re: New "Business Moved" Feature for Google+ Local Listings

    Good points all and you are right. I was rushed trying to help a bunch of people with various problems. Of course the edits are going to need to be approved by mappers or Googlers so everything is going to have to jive across to MM.

    No Andrew, we have not been able to find an example in the wild yet. Jade and Mike are both looking. Will share once we have an example.

    I'm going to let Jade know about all the issues you guys raised and thanks for pointing them out.
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    re: New "Business Moved" Feature for Google+ Local Listings

    Shall I complicate this even further?

    Let's pretend that they quickly make changes to get the comments to actually show in the edit that is up for review.

    And that they make changes to allow us to put a pointer to the new listing within the old listing.

    And they change the Map Maker guidelines so that a move within the city involves closing one listing and creating a new one, rather than the current process which has us change the address within the existing POI (listing).

    So you submit an edit that says location A is closed, and give the address of the new location B. And then, following the other Places processes, you create a new listing in the Places dashboard for location B; a listing that will go live in 3 -5 weeks.

    Later that day I, the reviewer in your area, check it over. I see you've indicated in the comments that this is actually a move and that they new address is provided. I check the new address, and there is not a POI at that location. I thus create a new one, approve the closure on the old one, and point the old one to the new one.

    Sounds great... until your actual claimed listing goes live 3 - 5 weeks later and now you have a duplicate. Not only that, but your old listing points to the duplicate, not to the claimed listing.


    They are going to have to include in the process that you don't mark your old location closed until the new one goes live. But chances are that in the meantime someone (it could be a volunteer mapper, a Google Maps/Map Maker employee, or just someone in the public using Community Edits) will mark your old location closed and what I described above will still happen.

  11. #10
    Linda Buquet's Avatar
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    re: New "Business Moved" Feature for Google+ Local Listings

    Oh man you are right and I can see it happening. Wonder if someone thought all this through?

    Is it currently taking 3 - 5 weeks for a new listing to go live? If I set up a new listing today how long til it shows in MM? Anyone know? Is it that long???
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