Page 1 of 2 12 LastLast
Results 1 to 10 of 18
Like Tree3Likes

Thread: Dr. Dupes and Google+ Local User Edits

  1. #1
    Linda Buquet's Avatar
    Linda Buquet is online now Community Leader - Google Local Specialist
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    16,846
    Thanks
    2,848
    Thanked 5,074 Times

    Dr. Dupes and Google+ Local User Edits

    Have Doctor, Dentist or Attorney dupes? Read on!
    Just sharing a little experiment I did. Sort of a little mini case study.

    Don't have time to do a big post with all the back story. Most of you are aware of the issue with practitioner dupes hurting rankings on main practice listing and the fact that Google usually won't remove practitioner dupes any more. If not, see this detailed post.

    NOTE TO SEARCH ENGINE LAND READERS 2/17/15 - Andrew linked to this post which is old and just an experiment. Please read the post instead instead which is the main post on the subject.

    THIS IS THE MAIN THREAD THAT EXPLAINS HOW TO MINIMIZE DUPES

    Overcoming Practitioner Duplicate Listing Problems for Dentists, Attorneys


    So thought I'd share this little story and we'll see how it plays out.

    I have an ex-client (Dentist) that I noticed took a drop in rankings and was disconnected in blended.
    Still ranks high in organic due to the on-site I did, but dropped out of blended.

    Before I started he was #31 organic and not listed in blended for "City Dentist". I got him up #3 blended after the on-site SEO I did. (Which was pretty good considering he's WAY outside the ranking radius for that city.)

    (He's in a very large spread out metro area and is as far from city center as you can get. He also has a newer practice so not a ton of citations like the mature practices all over the city.)

    Now due to the dupe dropped totally out of blended. (He's still #5 organic)

    Although he's no longer a client, I do use him in my Local SEO training examples, so wanted to see if I could get him fixed up without having to contact him or charge him to do a bunch of extra work etc.
    (Those of you who have taken my Local SEO training, it's the main listing I use in my Automated Local SEO template example.)

    So checked into it and sure enough as I suspected it was a dupe that knocked him out of blended.

    The dupe was formatted as follows: Typo Practice Name: Dr. Name Backwards. And it linked to site home page. (Just like the practice listing does.)

    So I thought in addition to trying to do a quick easy fixer upper for him AND to test the strategy I blogged about (above) I would try a user edit right on the live listing. Partly to test how long user edits are currently taking to go live and partly to see if it fixes this.

    As I mentioned in the blog post, I "think" the user edit right on the listing method is best if you just want to minimize the Dr. dupe. Easier than claiming the Dr. listing to change it and safer I think too.


    So I just did the edit right on the listing. (Be sure you are NOT logged into the client account that manages that listing.)

    I got rid of practice name so Dr listing would not compete with practice NAP and corrected the backwards Dr name. THEN also changed site link from home page to Dr. bio page link.

    SO QUICK AND EASY! No verification, no waiting for pin and no screwing around in Map Maker!

    LESS THAN 2 DAYS - DONE DEAL!
    As I've mentioned before doing user edits on the page is quick and easy, and for me they always get approved in about 2 days which is faster than a lot of dashboard edits. AND easier than doing in MM and having to beg for approvals.

    Then I also noticed Google had changed his cats on the practice listing to bogus categories. So I just did a user edit on that last night and am waiting for the edit to go through.

    Fingers crossed next update he'll be back in the blended. Will keep you posted and let you know if this works.
    Is Our Content HELPFUL? Please pay the community back by sharing!

    LocalSearchForumLinda Buquet .:. Google Local Specialist

    Consulting, Troubleshooting & White Label Services for SEOs & Agencies

    Don't Miss Important News & Tips! SUBSCRIBE to Daily Email Digest Here

    Are you a PRO? Join the "Local Search Pros" G+ Community!

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon". ;-)

  2. #2
    Linda Buquet's Avatar
    Linda Buquet is online now Community Leader - Google Local Specialist
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    16,846
    Thanks
    2,848
    Thanked 5,074 Times

    Re: Dr. Dupes and Google+ Local User Edits

    Here are a couple related posts about practitioner dupes, here at the local search forum, for anyone that's struggling with the issue.

    Removing...or Requesting Removal of Duplicate Google+ Local Listings

    How to handle a 10 doctor office?
    Is Our Content HELPFUL? Please pay the community back by sharing!

    LocalSearchForumLinda Buquet .:. Google Local Specialist

    Consulting, Troubleshooting & White Label Services for SEOs & Agencies

    Don't Miss Important News & Tips! SUBSCRIBE to Daily Email Digest Here

    Are you a PRO? Join the "Local Search Pros" G+ Community!

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon". ;-)

  3. #3
    Flash is offline Map Maker Expert
    Member Since
    Jul 2012
    Posts
    187
    Thanks
    0
    Thanked 51 Times

    Re: Dr. Dupes and Google+ Local User Edits

    This is the method of naming I've been promoting for a while, I'm glad you've proved that it works.

    FYI - I agree that for non-Map Maker users, the community edits page is much easier. In the end, though, it does go through Map Maker, but without the headaches involved if you don't know Map Maker. You should find the edit in your Map Maker list of edits; and it will be someone within Map Maker that approved it; I'd say 70% of business edits that appear in my review queue come from Maps/Places instead of Map Maker. So it has the same chance and time period as approvals in Map Maker. Thus, if you should find after a week or so that it hasn't gotten approval, you could post it in the Review Request sub-forum at Map Maker, even if you did it through through this method.
    Linda Buquet likes this.

  4. Members who thanked Flash for this post:

    alinka345 (08-29-2014)

  5. #4
    Linda Buquet's Avatar
    Linda Buquet is online now Community Leader - Google Local Specialist
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    16,846
    Thanks
    2,848
    Thanked 5,074 Times

    Re: Dr. Dupes and Google+ Local User Edits

    Awesome Gregg, thanks for confirming/adding that detail.

    HEY sidenote see my post just now about the business closed/moved messaging.

    Yea! PERMANENTLY CLOSED - Moved Business - Google Update
    Is Our Content HELPFUL? Please pay the community back by sharing!

    LocalSearchForumLinda Buquet .:. Google Local Specialist

    Consulting, Troubleshooting & White Label Services for SEOs & Agencies

    Don't Miss Important News & Tips! SUBSCRIBE to Daily Email Digest Here

    Are you a PRO? Join the "Local Search Pros" G+ Community!

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon". ;-)

  6. #5
    Linda Buquet's Avatar
    Linda Buquet is online now Community Leader - Google Local Specialist
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    16,846
    Thanks
    2,848
    Thanked 5,074 Times

    Re: Dr. Dupes and Google+ Local User Edits

    Little update. Still waiting for the cat change via listing edit.

    I had been checking "City Dentist" and he's still disconnected and #5 organic.

    BUT he's #2 (blended) for "City Dentists" and 3 for "Dentists City". So no longer disconnected except for "City Dentist".
    Is Our Content HELPFUL? Please pay the community back by sharing!

    LocalSearchForumLinda Buquet .:. Google Local Specialist

    Consulting, Troubleshooting & White Label Services for SEOs & Agencies

    Don't Miss Important News & Tips! SUBSCRIBE to Daily Email Digest Here

    Are you a PRO? Join the "Local Search Pros" G+ Community!

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon". ;-)

  7. #6
    Travis Van Slooten's Avatar
    Travis Van Slooten is offline Local Search Pro++
    Member Since
    Jul 2012
    Location
    Minneapolis, MN
    Posts
    495
    Thanks
    40
    Thanked 91 Times

    Re: Dr. Dupes and Google+ Local User Edits

    Linda:

    I wish my experience with User Edits was better than what you experienced. I tried doing that with a law firm client and my edits wouldn't go through. I then looked at Map Maker and saw that they were being rejected. I was making the same exact edits you made - name change and website url. I had to claim them all and then make all the changes.

    Having said that, I just made another name change for a client via User Edit and it was accepted. I thought this was really strange because I thought making a name change was a big deal (i.e. required verification). This was a complete name change too - not just deleting something from the name. I didn't think it would go through but it did. Go figure.

    Travis Van Slooten
    TVS Internet Marketing: Helping Small Businesses Increase Their Visibility & Sales Online.

  8. Members who thanked Travis Van Slooten for this post:

    alinka345 (08-29-2014),Linda Buquet (10-09-2012)

  9. #7
    Marc Simcox is offline Member
    Member Since
    Jul 2012
    Location
    USA
    Posts
    16
    Thanks
    0
    Thanked 3 Times

    Re: Dr. Dupes and Google+ Local User Edits

    Linda,

    Thank you for this, as I have quite a few that I need to clean up.

    Question, what did you put in for comments when you changed the name. I always hesitate with this because I figure they can pick out an SEO or agency a mile away just by wording that we use

  10. #8
    Linda Buquet's Avatar
    Linda Buquet is online now Community Leader - Google Local Specialist
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    16,846
    Thanks
    2,848
    Thanked 5,074 Times

    Re: Dr. Dupes and Google+ Local User Edits

    He Marc, good question and LOVE the sig!

    Had to go back and ck my notes. In this case there was a typo on the practice name and his Dr. name was backwards. SO those factors could have helped get someone to act on it and correct it. Here is what I put in notes:

    "This listing is only for the practitioner. Should be his name only. (BUT his name was backwards.) Practice name was attached BUT it was misspelled. (Was spelled XXXW, should be XXXX, BUT don't want practice name attached as there is already separate practice listing"

    Here is what I wrote for the URL change:

    "Website is incorrect. Link to practitioner bio page is more relevant."

    So I guess one tip is try to make it sound like you are HELPING the user to make listings more relevant OR correcting bad data - not like you are trying to help the business ranking.
    Is Our Content HELPFUL? Please pay the community back by sharing!

    LocalSearchForumLinda Buquet .:. Google Local Specialist

    Consulting, Troubleshooting & White Label Services for SEOs & Agencies

    Don't Miss Important News & Tips! SUBSCRIBE to Daily Email Digest Here

    Are you a PRO? Join the "Local Search Pros" G+ Community!

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon". ;-)

  11. #9
    Colan Nielsen's Avatar
    Colan Nielsen is offline Top Contributor - Local Search Pro
    Moderator
    Member Since
    Jul 2012
    Location
    Toronto, Ontario
    Posts
    2,820
    Thanks
    1,089
    Thanked 782 Times

    Re: Dr. Dupes and Google+ Local User Edits

    Quote Originally Posted by Marc Simcox View Post
    Linda,

    Thank you for this, as I have quite a few that I need to clean up.

    Question, what did you put in for comments when you changed the name. I always hesitate with this because I figure they can pick out an SEO or agency a mile away just by wording that we use
    I think this is a really fascinating topic. One thing I have been keeping an eye on is different ways of reporting issues to Google Support. By different ways, I don't mean "edit business details" vs using the troubleshooter, but rather how you word your problem report and how the Google employees respond.

    Really interesting stuff and I think mastering how one communicates with Google is half the battle when it comes to getting problems solved.
    Linda Buquet likes this.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  12. Members who thanked Colan Nielsen for this post:

    alinka345 (08-29-2014)

  13. #10
    Marc Simcox is offline Member
    Member Since
    Jul 2012
    Location
    USA
    Posts
    16
    Thanks
    0
    Thanked 3 Times

    Re: Dr. Dupes and Google+ Local User Edits

    Quote Originally Posted by Colan Nielsen View Post
    I think this is a really fascinating topic. One thing I have been keeping an eye on is different ways of reporting issues to Google Support. By different ways, I don't mean "edit business details" vs using the troubleshooter, but rather how you word your problem report and how the Google employees respond.

    Really interesting stuff and I think mastering how one communicates with Google is half the battle when it comes to getting problems solved.
    I agree, I feel that Google can definitely tell when things are worded certain ways that they are not coming from an "uneducated"(on the processes) client and someone who is familiar with whats going on and how to get things done. I also feel that they treat us differently.

    Whenever I'm representing the client (through their email or profile) I try to write or respond in a style that would be like they would, rather than someone who is cutting to the chase and knows the lingo. I have felt that I have gotten more/better responses when people think you don't know whats going on.

    If Flash reads this, that was not the case when you helped me with a client in Playa Del Carmen... I really didn't know what was going on. HAHA

Page 1 of 2 12 LastLast

Similar Threads

  1. G+ Local Edits Showing Quickly
    By m_j_gregory in forum Google Local
    Replies: 7
    Last Post: 09-25-2012, 08:43 AM
  2. Can you have a 2nd user/admin for google local?
    By Chris B in forum Help & Support for Google Local
    Replies: 15
    Last Post: 08-16-2012, 03:37 PM
  3. Update Times for Google Places Data Edits
    By Linda Buquet in forum Google Local IMPORTANT
    Replies: 0
    Last Post: 07-22-2012, 08:54 AM
  4. Replies: 0
    Last Post: 07-14-2012, 12:35 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •