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Thread: Remove Photo From Location Listing

  1. #1
    Caleb is offline Member
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    Remove Photo From Location Listing

    Howdy,

    We were contacted by a customer requesting to have a photo of them taken off our GMB listing. The photo is "By Customer" and I'm unable to remove it from the listing.

    It looks like a person snapped a photo of the store interior that prominently features this mother and daughter. The mother (who doesn't know the photographer) is the one requesting the photo be removed.

    Is there a way to take this down? The standard "report photo" options don't include this type of request.

    https://www.google.com/maps/uv?hl=en...DboQoioI3gIwMg

    Thanks in advance for any help.

  2. #2
    Priya Chandra's Avatar
    Priya Chandra is offline Top Contributor
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    Re: Remove Photo From Location Listing

    Caleb

    If you post over on the GMB Support Forum we should be able to get the photo removed.

    Notifications over on the forum are pretty bad so please post a link to that forum thread here once you've posted
    Priya Chandra
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  3. #3
    Caleb is offline Member
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    Re: Remove Photo From Location Listing

    Hi Priya,

    I've posted the request in the GMB Support Forum here: https://www.en.advertisercommunity.c...g/td-p/1131795

    Thanks for your help.

    ~ Caleb

  4. #4
    Priya Chandra's Avatar
    Priya Chandra is offline Top Contributor
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    Re: Remove Photo From Location Listing

    Thanks Caleb, I'll see what we can do
    Priya Chandra
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  5. #5
    Priya Chandra's Avatar
    Priya Chandra is offline Top Contributor
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    Re: Remove Photo From Location Listing

    Hi Caleb

    Are you still seeing the image? It should have been removed now (I'm still seeing it, but think that is because it takes so long for servers to update between the US and Australia )

    Cheers
    Priya
    Linda Buquet likes this.
    Priya Chandra
    Consulting, training, troubleshooting - Local Search, with an Australian flavour
    Proud to be a Google Top Contributor - Google and Your Business Help Forum
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  6. Members who thanked Priya Chandra for this post:

    Linda Buquet (05-15-2017)

  7. #6
    Caleb is offline Member
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    Re: Remove Photo From Location Listing

    Priya,

    The photo is no longer associated with our listing. Thanks for your help.

    Caleb
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  8. #7
    Linda Buquet's Avatar
    Linda Buquet is offline Community Leader - Google Local Specialist
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    Re: Remove Photo From Location Listing

    Priya ROCKS! Thanks for your help Priya!
    Is Our Content HELPFUL? Please pay the community back by sharing!

    LocalSearchForumLinda Buquet .:. Google Local Specialist

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon". ;-)

  9. #8
    Priya Chandra's Avatar
    Priya Chandra is offline Top Contributor
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    Re: Remove Photo From Location Listing

    Glad it got sorted Caleb!

    And you're making me blush Linda
    Linda Buquet likes this.
    Priya Chandra
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  10. Members who thanked Priya Chandra for this post:

    Caleb (05-22-2017)

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