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Thread: Map Error - How to Correct Now?

  1. #1
    saburnsjax's Avatar
    saburnsjax is offline Member
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    Map Error - How to Correct Now?

    So here's an interesting find... a friend sent me this question:

    Somehow my store's address, 301 W Platt St, has gotten associated with a house on a side street off of Platt about two miles west of the store. If I search for The UPS Store on Platt St, I get the right location. If I search for 301 W Platt St with the Zip Code of 33606, Google Maps takes me to the right spot, but if I search for 301 W Platt St without a Zip Code it takes me to the other spot, and gives me a Zip Code of 33609. When people look for our address in Google, it shows it correctly. But on Google maps on different mobile devices, that is where it is incorrectly showing a house.


    I've tried it on multiple browsers and devices and it behaves exactly as described. I reported it as a data problem but no response yet.

    The address is for a store whose official address is
    503 E JACKSON ST
    TAMPA, FL 33602

    (My guess was that someone had a mailbox at the store for their business and thn when they stopped using the mailbox did something that made Google 'get confused').
    Shirley A. Burns
    Jacksonville, FL

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    Tim Colling (05-09-2017)

  3. #2
    JoyHawkins's Avatar
    JoyHawkins is offline Top Contributor & Featured Author
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    Re: Map Error - How to Correct Now?

    Hey Shirley,

    Fixing address issues is really hard without MapMaker since they don't have proper tools for it yet in Maps. I noticed 2 other businesses at this address who were incorrectly mapped at the wrong place (the house) and submitted updates for both.

    Listing 1
    Listing 2


    I also reported an error to Google on the address itself.
    Linda Buquet and Tim Colling like this.

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    saburnsjax's Avatar
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    Re: Map Error - How to Correct Now?

    Thanks Joy! I guess the best we can do is to keep checking on it to see when it is fixed. Pretty weird error though I wonder how it occurred.

    Hopefully Google will give GMB page owners the ability to identify errors like this... after all it is in the business' best interest to have location information correct - especially on mobile devices!
    Shirley A. Burns
    Jacksonville, FL

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    djbaxter's Avatar
    djbaxter is offline Administrator
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    Re: Map Error - How to Correct Now?

    I discovered a weird error with one of my clients today.

    The business is in a suburb of Calgary, Alberta. It is correctly showing on Google Maps with the correct location, phone number, website, and other information. So far, no problem.

    However, this afternoon when I was checking on something else, I found a second Google Maps listing. Same business name, same phone number, even the same website, but at a different address in British Columbia, a few hundred miles away.

    I reported this as a duplicate listing. Is there anything else I need to do?

  6. #5
    Scott Rawlins's Avatar
    Scott Rawlins is offline Moderator & Local Search Pro
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    Re: Map Error - How to Correct Now?

    David - Joy just updated her article yesterday. Not sure how it all works up there, but thought it could help since she's up there too.

    The Proper Way to Deal with Duplicates in GMB
    Scott Rawlins - Find Local Company in Atlanta GA
    Follow Me on G+

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    Colan Nielsen (05-05-2017),djbaxter (05-04-2017),JoyHawkins (05-05-2017)

  8. #6
    JoyHawkins's Avatar
    JoyHawkins is offline Top Contributor & Featured Author
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    Re: Map Error - How to Correct Now?

    David - reporting the listing via Maps tends to be a big black hole. I would suggest looking at what Scott posted.

    Shirley - I believe your address issue is fixed now. Let me know if you see otherwise.

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    djbaxter (05-08-2017),saburnsjax (05-08-2017)

  10. #7
    saburnsjax's Avatar
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    Re: Map Error - How to Correct Now?

    Thanks Joy, I will test & let my friend know as well!
    Shirley A. Burns
    Jacksonville, FL

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