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Thread: Duplicate listing

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    Mopo100 is offline Member
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    Duplicate listing

    Hi, I have a duplicate non verified listing (that has been created by Google itself). I need to know what is the best practice.. either ask for it to be deleted or merged, and how do I actually do it? I can't see any obvious way to report it? Thanks in advance

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    James Watt is offline Top Contributor
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    Re: Duplicate listing

    Joy wrote up a duplicate 'what to do' guide you can check out here:
    The Proper Way To Deal with Duplicates in Google My Business

    The short of it is, since you have an unverified duplicate, you can just mark it for deletion in mapmaker. She suggests putting the profile link to the correct listing there too when you mark it as a duplicate, just to make it easier and more likely to be approved.

    I'd personally also be asking why that duplicate was created in the first place... you might have some NAP cleanup to do for your business. Does the duplicate have an incorrect name, address, or phone number? If it does, see if you can hunt down where Google's pulling from, and fix it.

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    JoyHawkins's Avatar
    JoyHawkins is online now Top Contributor & Featured Author
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    Re: Duplicate listing

    If the listing has any reviews on it (always check for that) you can also get GMB to move them to the right listing.
    Tim Colling likes this.
    Joy Hawkins
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    Google My Business Top Contributor, Google MapMaker Regional Lead (USA)
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  4. #4
    Mopo100 is offline Member
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    Re: Duplicate listing

    Hi Joy. There are no reviews but there is one +1 for some strange reason. So ideally I would like to merge it with my verified/real listing.

    Can I contact Google support through GMB to ask them to merge the two or delete the duplicate and let me have the +1 on my correct listing? That would be the easiest way if possible?

  5. #5
    Laustin1878 is offline Local Search Pro++
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    Re: Duplicate listing

    If the Google self-created dupe has bad reviews, do you still need to have Google move them to the proper listing? :rolls eyes:

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    JoyHawkins is online now Top Contributor & Featured Author
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    Re: Duplicate listing

    @Mopo100 - Yes you can call GMB to merge. I wouldn't worry about the +1, it has zero impact on anything.


    @Laustin - If they were bad reviews, I probably wouldn't bring it up to GMB support and hope they didn't notice, but they probably would, and would move them.
    Joy Hawkins
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    Personal Local SEO Blog

  7. #7
    Mopo100 is offline Member
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    Re: Duplicate listing

    @Joy

    Sorry to be a pain but is there any way to email google support directly through GMB to notify them? I'm sure there was (quite recently too) but I cannot seem to find a way to do it now. I'm based in the UK so want to try and avoid phoning/waiting on the line for ages etc

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    JoyHawkins is online now Top Contributor & Featured Author
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    Re: Duplicate listing

    There is an email option still but it has a disclaimer on it that it takes them 1-2 weeks to respond: https://support.google.com/business/...source=ts&rd=1

    Are you on Twitter? I would tweet it to @GoogleSmallBiz
    Mopo100 likes this.
    Joy Hawkins
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    Google My Business Top Contributor, Google MapMaker Regional Lead (USA)
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  9. #9
    Mopo100 is offline Member
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    Re: Duplicate listing

    @Joy Do you think they would receive/respond to a direct message on Twitter? I don't really want to tweet about it publicly

  10. #10
    JoyHawkins's Avatar
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    Re: Duplicate listing

    I haven't tried it but I'm guessing they would.
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    Joy Hawkins
    1-866-430-0457 x 301
    Google My Business Top Contributor, Google MapMaker Regional Lead (USA)
    Personal Local SEO Blog

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