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Thread: Google Places for Business Help - Will Not Update Clients URL

  1. #1
    Colan Nielsen's Avatar
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    Google Places for Business Help - Will Not Update Clients URL

    Hi Folks,

    I have a client who has a couple different URL's for his website. The one that is currently displaying is a re-direct. I edited the URL in our account so that we are using the proper URL that is not a re-direct, as Google doesn't seem to like forwarding URL's.

    The change didn't go live for a couple weeks so I sent in a troubleshooter report. Google responded basically saying that they aren't going to update it because the URL forwards to the URL that I want to use anyway. Here is some of their response:

    It appears that the url manhattan-insurance.com .com is a display issue which correctly goes to the proper website James B Lavelle - State Farm Agent in New York, NY.

    Our moderation team have determined that the url should remain as it is since it directly takes you to the proper web site.


    Does anyone have any suggestions as to how I could respond to this in order to get them to make the update?

    Has anyone encountered this before?

    Oh...and good morning everyone
    Colan Nielsen l GMB Top Contributor
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  2. #2
    Linda Buquet's Avatar
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    Re: Google Places for Business Help - Will Not Update Clients URL

    Thanks for sharing Colan,

    This is interesting to me on a couple levels.

    First I always assume Google does NOT like redirected or forwarded domains so would have thought THEY would want to change it.

    Second, may be better for you to have that city/keyword domain: manhattan-insurance.com instead of statefarm.com/agent/US/NY/New-York/James-Lavelle-5NXJQ1YS000 in the listing anyway???

    Are you thinking he'd rank better with the Statefarm URL or did you just want to change in case Google didn't like the other domain forwarding?
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  3. #3
    Colan Nielsen's Avatar
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    Re: Google Places for Business Help - Will Not Update Clients URL

    I thought you would find this interesting
    Colan Nielsen l GMB Top Contributor
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    Linda Buquet's Avatar
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    Re: Google Places for Business Help - Will Not Update Clients URL

    Quote Originally Posted by Colan Nielsen View Post
    Does anyone have any suggestions as to how I could respond to this in order to get them to make the update?
    So if you still want it changed maybe reply back something like:

    Our understanding is that Google does not like re-directs and business owner really would like the listing go directly to their OFFICIAL State Farm URL.

    Could you possibly reconsider updating the domain to match what is in the dashboard for us?


    Something like that. Who knows if will work. But worth a try?

    Or see if Gregg or Andrew would do some MM magic for you?
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    LocalSearchForumLinda Buquet .:. Google Local Specialist

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  5. #5
    Colan Nielsen's Avatar
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    Re: Google Places for Business Help - Will Not Update Clients URL

    I just responded with your suggestion. I'll let you know what they say.

    Thanks Linda!
    Colan Nielsen l GMB Top Contributor
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    Linda Buquet's Avatar
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    Re: Google Places for Business Help - Will Not Update Clients URL

    If they give you a big fat raspberry back - it ain't my fault!!!
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  7. #7
    Colan Nielsen's Avatar
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    Re: Google Places for Business Help - Will Not Update Clients URL

    I won't hold you responsible, Linda. On the other hand, if they come back and they accept my request, I will kowtow to you
    Colan Nielsen l GMB Top Contributor
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  8. #8
    Andrew Sawyer's Avatar
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    Re: Google Places for Business Help - Will Not Update Clients URL

    Quote Originally Posted by Colan Nielsen View Post
    Hi Folks,

    I have a client who has a couple different URL's for his website. The one that is currently displaying is a re-direct. I edited the URL in our account so that we are using the proper URL that is not a re-direct, as Google doesn't seem to like forwarding URL's.

    The change didn't go live for a couple weeks so I sent in a troubleshooter report. Google responded basically saying that they aren't going to update it because the URL forwards to the URL that I want to use anyway. Here is some of their response:

    It appears that the url manhattan-insurance.com .com is a display issue which correctly goes to the proper website James B Lavelle - State Farm Agent in New York, NY.

    Our moderation team have determined that the url should remain as it is since it directly takes you to the proper web site.


    Does anyone have any suggestions as to how I could respond to this in order to get them to make the update?

    Has anyone encountered this before?

    Oh...and good morning everyone
    Colan you are quite correct, re-directs are bad. The MapMaker guidelines state:


    Website:

    Add the home page of the official website for your feature.

    • If the website has a subpage that is specific to the feature, use that link instead.
    • The website address is displayed in the information window on Maps.
    • You can also add official government websites for features like famous parks and landmarks.
    • Please refrain from entering third-party websites, under construction websites or websites with malicious content.
    So you should be adding James B Lavelle's official StateFarm.com profile page as the State Farm Manhattan Insurance - Auto, Home, Life, Renters one is a redirect aka "third party page."

    Currently I see that your page has a pending edit that can't be Reviewed as a bot rolled in afterwards. Did you make the edit? I will try and report it but if you can see an edit pending in your Places or MapMaker account I suggest undoing it.

    Also the "State Farm" name has to go because this is a Professional listing.

  9. #9
    Linda Buquet's Avatar
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    Re: Google Places for Business Help - Will Not Update Clients URL

    Quote Originally Posted by Andrew Sawyer View Post
    So you should be adding James B Lavelle's official StateFarm.com profile page as the State Farm Manhattan Insurance - Auto, Home, Life, Renters one is a redirect aka "third party page."
    Thanks Andrew for checking in and posting!

    Actually if you check the 1st post again HE DID change it. It's correct in dash with the State Farm link.
    But live listing would not update to the correct URL. So he contacted support via the troubleshooter and support replied saying the REDIRECT LINK was good enough and they would not change it.

    So that was the purpose of Colan's post. How to get support to fix it because it's correct in the dashboard.
    Is Our Content HELPFUL? Please pay the community back by sharing!

    LocalSearchForumLinda Buquet .:. Google Local Specialist

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  10. #10
    Andrew Sawyer's Avatar
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    Re: Google Places for Business Help - Will Not Update Clients URL

    Quote Originally Posted by Linda Buquet View Post
    Thanks Andrew for checking in and posting!

    Actually if you check the 1st post again HE DID change it. It's correct in dash with the State Farm link.
    But live listing would not update to the correct URL. So he contacted support via the troubleshooter and support replied saying the REDIRECT LINK was good enough and they would not change it.

    So that was the purpose of Colan's post. How to get support to fix it because it's correct in the dashboard.
    Sorry Linda, I should have been more on point with my response.

    There are many ways to change it. In his situation where the Places people are unaware of the MapMaker guidelines, his best bet it to (or have someone) make the edit in MapMaker and have an RER push it through (provided this is an office location that is actually staffed by him during his office hours).

    The problem is if its done now the edit can't be approved because there is a pending edit. Old edits have to be approved first in MapMaker so because the name change one can't be reviewed right now because of BOT interference the website edit would just sit there.

    The other suggestion is to make the edit via G+ local and mention there is a pending edit in MapMaker that needs to be resolved also. Not sure if those editors can clean up those edit errors, but I'm sure it would get escalated.

    Right now that pending edit is holding up the works. Once its gone magic can happen!

  11. Members who thanked Andrew Sawyer for this post:

    Linda Buquet (10-19-2012)

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