GMB Problem: Thousands of Unforeseen/Unexpected "Resolve Updates"

jrobbins

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I have a new issue (this morning) with ALL my GMB accounts. Suddenly and unexpectedly I have literally thousands of ?resolve updates? in all my accounts. When I click on "resolve updates" (for ANY of the MANY), every page looks like the screenshot I have provided here. I have no clue how to resolve all these. Does anyone have any ideas?
 

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Linda Buquet

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Hi James, sounds like a nightmare!

Have you called or Tweeted support yet? That's 1st thing to do.

Let's see if Joy or anyone here knows what's up.

If you don't get a solution, then you should post at the GMB Community, then post the link here so I'll be sure to see it and I can escalate for you. (After trying support directly.)
 

Caleb

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The new attributes are rolling out.

I downloaded my sheet, made the adjustment, uploaded and got errors on all updates.

I spoke with GMB support. It sounds like there are some issues with the system that need to be worked out. I ended up deleting the attributes column that was causing the error. It looks like they screwed up some verbiage - Inapplicable vs Not Applicable. For me it was the Offerings: has_oil_change.

Anyone else getting errors?
 

jrobbins

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As always, thank you Linda. I did tweet to GMB and I am awaiting something from them. But I can’t possibly resolve all these before I die. There are literally thousands and thousands of “resolve updates” that sprang up overnight. When I click on the area they want me to in order to address the issues it involves potentially downloading re-uploading a spreadsheet etc etc. which I have no intention on doing.
 

jrobbins

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Thanx Caleb. So do you think these "Resolve Updates" will somehow miraculously disappear when I log back in sometime later this week?
 

Caleb

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I couldn't find a way to accept all updates either. I had to manually do it on the bulk upload sheet, but I only have 57 listings. It sounds like you'll have to address these manually at some point.
 

Linda Buquet

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Thanks much Caleb!

I need to run right now but will check the private GMB board to see if this has been escalated and if there is any news.

Slight chance it could all be corrected on G's end if it's related to this update.
 

jrobbins

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Thanks Caleb. I did download a sheet from one of my smaller accounts. There was a first column labeled “google updates” (which added “amenities” to some which made NO sense). Can you describe exactly what you did when re-uploading? Did you merely eliminate that column and re-upload?
 

Linda Buquet

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Hi James & Caleb,

I'd maybe hold off on doing anything else for right now.

I went ahead and escalated this to Google, since James has thousands of listings affected and since this could potentially be a problem that could affect lots of other major accounts too.

I also asked if it seems possible that this could all be fixed on G's end or for any advice on the best way to proceed. So hang on and I'll let you know when I hear something I can share.
 

Linda Buquet

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In a Hangout with the Product Managers now. Will explain after I get off the call.

Just hold tight and don't do anything. Might be a bit before we can explain.
 

Linda Buquet

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I believe the issue has been or is in process of being resolved. So you shouldn't be seeing those messages in your dashboard and I think things have gone back to normal. Let me know if there are still any issues.
 

jrobbins

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Morning Linda/Caleb. Whew! First off, Linda, I?m not sure what you did in that hangout yesterday with Google but whenever it was IT WORKED! I can?t thank you enough for whatever voodoo you did but all ALL of ?resolve updates? (as a result of this ?attributes? thing GMB suddenly added) have all disappeared. My customers are all of one ilk and attributes don?t really apply to them anyway. I?ll let you know if this pops up again into any of my accounts. Meanwhile, have a great weekend and thanks again!
 

Caleb

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What ever became of this from Google? I don't see these fields anymore on my GMB download spreadsheet. Did they tank the attributes until they get them ironed out?
 

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