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Thread: Grade.Us vs GetFiveStars vs Whoever Else

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    Grade.Us vs GetFiveStars vs Whoever Else

    So, there seem to be a lot of review products out there now.

    Who is everyone using and why? Have you used any of the other products and what were your pros and cons with them?
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    Re: Grade.Us vs GetFiveStars vs Whoever Else

    I have used reputation kahuna before. It works fine for me, and can easily monitor my client reviews. I haven't used it for years, so I dunno if additional features have been added since then. if I have to choose a tool, I go for Getfivestars. Why? Because I trust the guys behind that tool =). Also, lots of good feedback.

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    Re: Grade.Us vs GetFiveStars vs Whoever Else

    When choosing a product, it often does come down to trust in the team that built it.

    Still, the product itself, the pricing, and whether/how it serves your goals--these all matter. If you're going to build business on top of any of these services, you probably want a bit more than a gut feeling when choosing one.

    Rather than weigh in on which solution is best--since I am obviously biased and could obviously take the other guys in an arm-wrestle --let me offer a little bit of a framework to help evaluate solutions like Grade.us and GetFiveStars.

    If you're in the market, these two are both worth a look. But there are lots of fly-by-nights with apparently equal services that can be summarily eliminated with a little probing.

    I think it helps to identify your broad review-related goals, like Review Acquisition or Review Monitoring/Amplification. Then start asking what tools and tactics that are going to best serve those goals for you/your clients.

    Review Acquisition
    - Does the tool support collecting reviews on *all* of your target review sites?
    - Can you automate review request campaigns? Can they be triggered by the customer? By the client? By an API?
    - Does the tool support extending campaigns in email? SMS? Print? Embeddable widgets? Email signatures?
    - Does the tool prioritize getting reviews where you need them?
    - Can you segment happy vs. unhappy customers and guide the customer accordingly?
    - Is the process easy, inviting, well-designed, mobile-friendly, not sleazy?
    - Is the tool customizable?
    - Can it be white-labeled?

    Review Monitoring/Amplification
    - Does the tool monitor all of your target review sites?
    - Does it capture all past, present and future reviews, or just select reviews from third-party APIs?
    - Does coverage includes major, minor and industry-specific sites?
    - Will you receive alerts when new reviews are published anywhere?
    - Can you auto-publish positive reviews to your website? Via HTML/JavaScript? Via Wordpress plugin? Via Joomla module?
    - Can the system auto-share positive reviews to social media? With an image of the review for a more engaging post?
    - Can you control the criteria for review re-publishing as well as override these settings as needed?
    - Are the reviews published for SEO in your choice of rich-snippet markup?
    - Does the tool provide you and your client PDF and web-based performance/trend reports so that you/they know your ROI?
    - Can reports be generated on an arbitrary recurring schedule and sent automatically? Can they be white-labeled? Can they aggregate data for large multi-location businesses?
    - Is there an API available for the review data?

    There are lots more questions to ask, too. And by all means, do take your vendors to task with them. That's what we're here for...
    Jon Hall | Founder of Grade.us, White-label Review Management for Marketers, SEOs and Agencies | Author of The Marketer's Guide to Customer Reviews

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    Re: Grade.Us vs GetFiveStars vs Whoever Else

    Jon,

    Is Grade.Us HIPAA compliant?
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    Re: Grade.Us vs GetFiveStars vs Whoever Else

    Hi Joshua,

    Yes. Of course, one's HIPAA compliance ultimately depends on *what else* one does with the collected patient information--a review/feedback system is typically just one part of a healthcare company's communications infrastructure.

    But yes, we consider all communications within our platform *besides* reviews (which patients must agree to share publicly) to potentially contain "protected health information" or PHI in the language of HIPAA. Therefore, it's bank-level encryption and strict non-storage of private messages for everything else:
    Is your site HIPAA compliant? | Knowledge Base

    Is this what you mean?
    Jon Hall | Founder of Grade.us, White-label Review Management for Marketers, SEOs and Agencies | Author of The Marketer's Guide to Customer Reviews

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    Re: Grade.Us vs GetFiveStars vs Whoever Else

    I'm surprised this thread went dead. I have some very small business clients that don't want to spend much money. Frankly, in most categories these days, Yelp is the 800 lbs Gorilla when it comes to local referrals. Lot's of 5-star ratings and a good ranking there is second to only being in the 3-pack on Google for most businesses I've dealth with. So one could argue, if you are tight on budget Yelp's built-in tools and notifications are covering a lot of what is most important.

    So what's the best bang for the buck out there as far as basic review monitoring?

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    Re: Grade.Us vs GetFiveStars vs Whoever Else

    I liked Grade.us for the review generation platform, we haven't used it for rep monitoring. I think their service is great, and so is the product.

    I would use Grade.us more, but, we have a lot of customers on Vendasta, which we use for Rep Monitoring, and business listings. They are a good tool that covers a lot of bases for Local Rep monitoring, and listings. . . not great in any one category, but, pretty good across the board.

    Overall, Vendasta gives you a lot of things you can point to at the end of the month, and it is easier for the client to see what you have done for them (with the business listings, review tracking etc).
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    Re: Grade.Us vs GetFiveStars vs Whoever Else

    We use Get5Stars and I love that it automatically can post your testimonials to a page in Wordpress.

    We use Feefo as well because of seller ratings which matter in AdWords because it's what gets you gold stars in your ads. You can get the gold stars from your GMB account but they only show to people in your immediate area so if you're targeting a wide radius, seller ratings are the way to go. Ex: https://www.google.com/shopping/sell...omarketing.com
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    Re: Grade.Us vs GetFiveStars vs Whoever Else

    Quote Originally Posted by JoyHawkins View Post
    We use Get5Stars and I love that it automatically can post your testimonials to a page in Wordpress.

    We use Feefo as well because of seller ratings which matter in AdWords because it's what gets you gold stars in your ads. You can get the gold stars from your GMB account but they only show to people in your immediate area so if you're targeting a wide radius, seller ratings are the way to go. Ex: https://www.google.com/shopping/sell...omarketing.com
    Feefo can help local businesses get Adwords stars? Do you also use them like you use Get5Stars?
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    Re: Grade.Us vs GetFiveStars vs Whoever Else

    Joshua,

    Yep - doesn't matter what type of business it is. You have to get 30 reviews before seller ratings kick in and you have 30 from the last 12 months (so it's not like you can just get a bunch and then leave it). We send out requests to new clients every month to keep a continuous flow of reviews.

    There are other companies out there that offer services that work with seller ratings as well. Another common one is Trust Pilot. I was bugging Mike about this and telling him to get Get5Stars on that list - https://support.google.com/adwords/answer/2375474?hl=en

    Grade.Us vs GetFiveStars vs Whoever Else-gold-stars-seller-ratings.jpg
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