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Thread: Primary category keeps changing??

  1. #1
    georgebizpro is offline Member
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    Primary category keeps changing??

    Hi all, I have a lawyer client who is a personal injury attorney. On 3 different occasions, his primary category has changed from personal injury attorney (which is what we want it to be) back to general practice attorney. How could this be possible? Who would be making this change, Google? Does someone have access to his GMB or is it possible that a competitor is suggesting the change to drop him in the rankings? Wondering if anyone has ever seen this happen before?

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    heckler is offline Member
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    Re: Primary category keeps changing??

    It's possible someone is submitting a change request, but I'd check your citations, especially aggregators. You likely have that category somewhere and Google is pulling it into GMB.

    I've had a similar issue with a client who was using their Yelp page as their GMB URL. It ended up seeding on some random citations and Google kept updating it back to the Yelp page after we changed it to their new website... (for a couple weeks)

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    chadkimball is offline Member
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    Re: Primary category keeps changing??

    In your industry I wouldnt be surprised if it was a competitor. be careful out there

  4. #4
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    Colan Nielsen is offline Top Contributor - Local Search Pro
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    Re: Primary category keeps changing??

    George,

    Care to share the actual example so we can take a look for you? Have you checked the edit history in Map Maker? It would be a good idea to do that before Map Maker goes bye-bye in a couple weeks.

    Thanks
    Linda Buquet likes this.
    Colan Nielsen l GMB Top Contributor
    Google MapMaker Regional Lead (USA)
    Agency Operations Manager at Powered By Search
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    chadkimball is offline Member
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    Re: Primary category keeps changing??

    curious, did you find a solution for this?

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    Re: Primary category keeps changing??

    My issue has always been the lack of or absence of appropriate categories. For clients I have often been forced to pick some generic top-level category. I didn't know a competitor could make a change request though.
    Darren | SmallBizGeek

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