Recent content by Aly Kurtz

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    Issue With Responding to Q&A on Google My Business

    Used to be able to post questions and answers to questions on the KP as the "business owner". Seems like this is no longer an option. Has anyone else noticed this? As an agency we are set up as an owner in the GMB profiles for our clients. Those permissions used to allow us to create and answer...
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    Car Dealerships and Addresses on GMB

    Thank you all! I appreciate you mentioning the detriment of adding suite numbers. I ended up asking Google to take a look at the street view and they accepted the fact the the two listings were not duplicates.
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    Car Dealerships and Addresses on GMB

    Just had to contact Google with a request to merge a duplicate listing for one of our car dealership clients and they came back saying that we already had an issue because we have a verified listing for the Chrysler/Dodge/Jeep/Ram dealer and a separate one of the Chevy dealer at the same address...
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    Google Q&A Alerts

    Ok, thanks Colan!
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    Google Q&A Alerts

    Hi Colan, Thanks for the response! In regards to the account we use to manage all of those locations, no, I never thought about it before, but you're right. We don't receive any notifications to that email. However, I have a couple of clients attached to my personal work email so I have about...
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    Google Q&A Alerts

    Anyone know why, even thought we have the email notifications turned on for questions and answers, we are not receiving these alerts? We have over 200 business profiles in our account and I don't think we have ever once received an email alerting us of a posted Q or A. Does this alert...
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    Knowledge Panel Pulling in Services

    Update: it has been discovered that it is pulling in from a singleplatform menu. I reached out to Google support to ask them to remove this connection. Joyland Roofing
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    Knowledge Panel Pulling in Services

    We have a roofing contractor client who has a "services" tab populating on mobile with a list of services (not all services they offer), populated under the section name "popular", and no descriptions. Within the GMB dashboard we don't have the option to add or edit these services so we don't...
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    Removing Duplicates from Yahoo Local

    @whitespark @Phil Rozek thank you for your responses! Phil, I'll try that email and see if it gets me anywhere.
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    Removing Duplicates from Yahoo Local

    I do a lot of manual citation work for local small businesses. In the past I have come to terms with the fact that I can not do much to change or remove listings from Yahoo local, however, I started working for a client that just ended a contract with Dex in which they have a MESS of duplicate...
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    Two Business Listings (1 old, 1 new) For Same Business

    @Phil Rozek @Colan Nielsen I did contact Google to begin with but was told that they could not merge them and my only option was to mark the business as closed. I will give it a second attempt today and see if they will "move" the previous listing into the new one. Maybe that will have more...
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    Two Business Listings (1 old, 1 new) For Same Business

    I work for an agency that helps to manage GMB profiles for some of our clients. One of my clients in particular just acquired a business that they merged into one of theirs. Previous Business: Pocono Barns & Sheds Google Maps Take over by: G & B Sheds Google Maps There are two GMB profiles...
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