Recent content by Colan Nielsen

  1. Colan Nielsen

    Gather up question

    If you are referring to the rich snippets that appear in the SERP's the answer is no. For some reason or another Google has never displayed gold stars in the SERP's for the homepage.
  2. Colan Nielsen

    Benefit to removing hours?

    Hey Tony, I wouldn't remove the hours altogether. Can you extend the hours by a few hours? Is the gym open 24 hours by access card by any chance?
  3. Colan Nielsen

    Verbiage on Unclaimed GMB pages: "Own this business?" (KP) / "Claim this business" (Maps) vs. "Manage this listing"

    That's a good question. One I don't know the answer to. Here's a snippet from the help center document on the "Site Manager sign-up link"
  4. Colan Nielsen

    Verbiage on Unclaimed GMB pages: "Own this business?" (KP) / "Claim this business" (Maps) vs. "Manage this listing"

    Hey there, "Manage this listing" is typically on listings that are claimed and part of a chain? Is your example a chain business? "Own this business" is typically for listings that aren't claimed by any account.
  5. Colan Nielsen

    Organization Has GMB Listing but Serves No Customers

    Hi @Ellen Do you manage the listing for the corporate office? Is it verified? If the listing is unverified it technically falls outside of GMB rules and just becomes a point on the map. And since there is a corporate office category it likely qualifies to be on the map. I'd run the...
  6. Colan Nielsen

    Local service question

    Hi James, yes Google uses citations for SAB's in the same way it does for businesses with a storefront. When you tell Google or a business directory to "hide" your address it still knows what your address is on the back-end. A virtual address isn't going to help since they aren't allowed to...
  7. Colan Nielsen

    Schema markup for Orthodontist... Dentist or Physician?

    I would go with dentist since orthodontics is a specialized dentistry practice area.
  8. Colan Nielsen

    New Feature: Manually Add "Located In" to a GMB Listing

    That is a great question. I'd love to see some testing around this!
  9. Colan Nielsen

    Huge Change for Service Area Businesses in Google My Business

    That's fascinating. I still only see the service areas specified in that section for the listings we manage that we have removed the address from GMB.
  10. Colan Nielsen

    Call Tracking

    I also wouldn't advise call tracking outside of your website and GMB unless it's just for a few select directories that you can include the number that you use there as an additional number in GMB.
  11. Colan Nielsen

    Huge Change for Service Area Businesses in Google My Business

    We've had the manage locations option for several months. I can't recall if we had it before or after we upgraded to the agency dashboard. Can you share a screenshot of what you're referring to when you say it shows your actual location now?
  12. Colan Nielsen

    What are your Top 5 suggestions?

    We actually just updated our spam fighting guide for 2019 :) https://www.sterlingsky.ca/ultimate-guide-fighting-spam-google-maps/
  13. Colan Nielsen

    New Google My Business Home Layout Rollling out - With GSuite Gmail Upsell

    My understanding is that it is common at Google for employees to move around and work on different products. Cultural thing.
  14. Colan Nielsen

    New Google My Business Home Layout Rollling out - With GSuite Gmail Upsell

    Many people. And they change frequently. Which is a big part of the problem.
  15. Colan Nielsen

    New Google My Business Home Layout Rollling out - With GSuite Gmail Upsell

    I was talking with a GMB support rep a couple weeks ago and he was talking about how Google was training him on GSuite because they are rolling out video chat support for it. Google is really making a push at positioning GSuite and GMB as a complimentary set of business tools.
  16. Colan Nielsen

    Multi Fake GMB listings. What evidence is best to send to support my case(s) in redressal form?

    Welcome back! Sometimes it's as simple as pointing Google to a streetview image that confirms the business isn't there or that the business name is not what is listed on the GMB listing. Here's some additional ideas: Does the business name on the listing match what’s on their sign in Street...
  17. Colan Nielsen

    "Brand" knowledge panels and MREIDs - what are they good for?

    Hey Tim, It would be useful to see the specific example. But without seeing that here are some thoughts. The main thing you can do is make sure the source (is it Wikipedia in this case?) is filled out with as much important information about the business as possible. Especially if they have...
  18. Colan Nielsen

    "Brand" knowledge panels and MREIDs - what are they good for?

    Hey Tim, What's a MREIDs ?
  19. Colan Nielsen

    Bilingual GMB

    @lindsaykavanagh there is a way to add a name in a second language to your GMB. This particular tip is in The Experts Guide to Local SEO that sponsors this forum. If you haven't already I highly recommend checking it out. Our sponsors are what keep the lights on here so there are some high...
  20. Colan Nielsen

    Someone trying to change GMB location name, EVERY DAY

    Google will typically accept the "real-world" name (signage, website, BBB..etc) over the business licence.
  21. Colan Nielsen

    Someone trying to change GMB location name, EVERY DAY

    Hi Tim, If it's happening that frequently I doubt it is Google making the change. I have come close to having success reporting "malicious" edits but in the cases I was dealing with it was a more malicious edit such as a category change. You could report this to Google and if the edits are...
  22. Colan Nielsen

    What's the best way to advise Google when there's a bogus business listing returned in a Local Pack?

    Based on what I can see here's what I would start with: 1. Report spam listings that are outranking you using the Redressal Form. "Fixing" spam listings can lead to an "adjustment" of the local rankings which could work in your favor. Use the Local Falcon to identify all the spam listings. 2...
  23. Colan Nielsen

    What's the best way to advise Google when there's a bogus business listing returned in a Local Pack?

    Sorry I totally misread this. Your company is the construction company, right? I thought you were the hair dresser.
  24. Colan Nielsen

    What's the best way to advise Google when there's a bogus business listing returned in a Local Pack?

    This one looks challenging. Looking through the results Google clearly thinks this query is intended to surface construction type companies. I'm actually not too familiar with the term as it relates to hair extensions. Is that what your customers are typically searching to find businesses in...
  25. Colan Nielsen

    What's the best way to advise Google when there's a bogus business listing returned in a Local Pack?

    Hi Nathan, If the listings are spam in nature then you can report them using this redressal form Business Redressal Complaint Form - Google My Business Help However if the listings are legit and it's just a matter of Google not understanding the query in this context then that's a different...
  26. Colan Nielsen

    Language for titles being exploited?

    That is interesting. The language feature used to pretty straightforward on Google MapMaker (which retired March 2017) but is a bit trickier on Google Maps. I can't say I have heard of this being used as a spam tactic. Do you have a live example you can share?
  27. Colan Nielsen

    GMB Insights Reporting Bug?

    Yep I am seeing the same thing. I wouldn't worry about it too much. This is fairly common with insights.
  28. Colan Nielsen

    "More about [business]" dropdown in local knowledge panel: new?

    Hey Phil, I've been seeing that for a while. I'd say at least a few months. But I don't always see it.
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