Recent content by Colan Nielsen

  1. Colan Nielsen

    Suspension - First one in a long time

    Hey Callum, Did they give you any specifics? Was it just due to the fact that UTM parameters were being used or was it how they were setup?
  2. Colan Nielsen

    Tracking Numbers & NAP Consistency

    Hi @snysarah Yes that is what I do and what I recommend. For instance we use a Yelp call tracking number for a few clients and in those cases we will add that tracking number as a secondary number in GMB.
  3. Colan Nielsen

    Websites suddenly disappearing

    Hi Sarah, this happens every once in a while but if you are seeing this across a lot of listings at the same time there is likely one of a few things going on: It's a bug with Google Someone is submitting user edits telling Google to remove the website There is something wrong with the website...
  4. Colan Nielsen

    Duplicate content penalty for using the same GMB posts?

    @Seo Guru I've never experienced a penalty and I haven't seen anyone say it has happened to them.
  5. Colan Nielsen

    Removing My GMB listing

    I just mean that if the listing is eligible to appear on maps and it already exists, Google will not remove it. Now let's just say you've had the listing for years but it's actually an online-only business then you could have that removed because it doesn't meet the guidelines even though it's...
  6. Colan Nielsen

    Removing My GMB listing

    Hi @Oliver Keates Google won't remove the listing from maps unless it is private or if it isn't eligible based on the quality guidelines.
  7. Colan Nielsen

    GMB Q and A's in USA market

    Hey @Adentity I've ever seen a Q&A filter/sorter. If you up-vote questions and answers it can give them more visibility but that's about it. Would be a useful feature though!
  8. Colan Nielsen

    Suspension - First one in a long time

    Hey Tim, let us know how it goes. There has been a pretty drastic influx of suspensions lately.
  9. Colan Nielsen

    Switching from service area business to address

    That's what should happen, yes. The reason I am curious is because this scenario is less common (in my experience) than the reverse scenario where you remove the address. There was a case I saw several years ago where un-hiding the address had a positive impact on ranking.
  10. Colan Nielsen

    Yelp Reviews Reinstated

    @CraigJMount What do you think did the trick? Referencing the documentary? Did the business have to provide any evidence that the reviews were from legit customers?
  11. Colan Nielsen

    Switching from service area business to address

    Hi Rich, yes it will likely trigger a verification. But if the listing is eligible than you don't have anything to worry about. I'd be curious to know what kind of impact, if any, adding the address back has. Can you keep us in the loop?
  12. Colan Nielsen

    Glitch with GMB showing verified business as unverified

    Likely connected to what's happening here Verbiage on Unclaimed GMB pages: "Own this business?" (KP) / "Claim this business" (Maps) vs. "Manage this listing" - Local Search Forum
  13. Colan Nielsen

    Glitch with GMB showing verified business as unverified

    Yeah it's likely a bug/glitch. Google started rolling out updated messaging on business profiles so some say "Manage This Business" and some say "Own This Business" but there seems to be lots of inconsistencies. I'd give this all a week or two to get sorted out.
  14. Colan Nielsen

    Bulk Verification Question

    I successfully bulk verified an account where the listings had similar but different names. I think what's more important for Google is that the website domain across all the listings being verified is the same. Although I believe there are exceptions to that rule as well.
  15. Colan Nielsen

    GMB Q and A's

    Hi @rayrober I have never come across a single case where adding a "pre-site FAQ" as the business owner has caused a ranking issue. Google actually suggested doing this at a conference I attended last year.
  16. Colan Nielsen

    Competitor using UPS Store

    I'd do both. Here's the form for reporting listings that break Google's guidelines - Business Redressal Complaint Form - Google My Business Help
  17. Colan Nielsen

    Verbiage on Unclaimed GMB pages: "Own this business?" (KP) / "Claim this business" (Maps) vs. "Manage this listing"

    I'm going to get clarification from Google on all of this since there definitely seems to be some inconsistencies.
  18. Colan Nielsen

    Verbiage on Unclaimed GMB pages: "Own this business?" (KP) / "Claim this business" (Maps) vs. "Manage this listing"

    Hey Kerry, My guess would have been that it's based on 10 locations or more. But that doesn't seem to be the case in this example which tells me it may have an algorithmic component. Which means there can be some inconsistencies.
  19. Colan Nielsen

    Verbiage on Unclaimed GMB pages: "Own this business?" (KP) / "Claim this business" (Maps) vs. "Manage this listing"

    Hi Carolyn, not anyone. But anyone who can do a phone, text, or email verification at the business address or phone number listed on the listing.
  20. Colan Nielsen

    Verbiage on Unclaimed GMB pages: "Own this business?" (KP) / "Claim this business" (Maps) vs. "Manage this listing"

    @Oliver Keates the "manage this listing" icon just means that Google considers the listing part of a chain. You don't need to do anything if you already own or manage the listing.
  21. Colan Nielsen

    GMB pre-production profile registration

    @rivsrush you can create a GMB page up to 90 days before opening to the public. Here's the help center doc - Add a business before it opens - Google My Business Help
  22. Colan Nielsen

    Using Bold Page Title Okay or No No.

    Hey @joonseo check out this tweet -
  23. Colan Nielsen

    Doubling Up On Local Ads?

    Hi @CTabb The Local Finder has displayed two ads for a few months. I can't recall exactly when I first noticed but at least a few months ago.
  24. Colan Nielsen

    Issue with a location I manage and a transit stop

    If you want to post a thread at the GMB forum and send me the link I will ask Google to take a look at it for you.
  25. Colan Nielsen

    Similar h1 tags but different towns ?

    Hey Jim, you should be fine to keep it like that. With that said, I would make an effort to make it more user friendly. So instead of "House Cleaning Atlanta" you could have something like "Your Eco-friendly House Cleaning Pros in Atlanta"
  26. Colan Nielsen

    Attorneys Without a Physical Location

    If he makes in person contact with his clients than he would qualify to be set up as a service area style business.
  27. Colan Nielsen

    GMB Categories > 5 Specific Questions

    The only way you're going to know is to test. Try removing a category and measure the impact. If it's a positive impact leave it off. If it has a negative impact add it back and you should recover. There's definitely such a thing as category confusion. Darren Shaw did a great study on this. On...
  28. Colan Nielsen

    Benefit to removing hours?

    There's definitely no good solution to "by appointment" style businesses currently. And it's not against the guidelines to state hours on your listing if you're by appointment. But I've also recommended that businesses remove the hours all together as a workaround in the past. In certain...
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