Hi @snysarah Yes that is what I do and what I recommend. For instance we use a Yelp call tracking number for a few clients and in those cases we will add that tracking number as a secondary number in GMB.
Hi Sarah, this happens every once in a while but if you are seeing this across a lot of listings at the same time there is likely one of a few things going on:
It's a bug with Google
Someone is submitting user edits telling Google to remove the website
There is something wrong with the website...
I just mean that if the listing is eligible to appear on maps and it already exists, Google will not remove it.
Now let's just say you've had the listing for years but it's actually an online-only business then you could have that removed because it doesn't meet the guidelines even though it's...
That's what should happen, yes.
The reason I am curious is because this scenario is less common (in my experience) than the reverse scenario where you remove the address. There was a case I saw several years ago where un-hiding the address had a positive impact on ranking.
Hi Rich, yes it will likely trigger a verification. But if the listing is eligible than you don't have anything to worry about. I'd be curious to know what kind of impact, if any, adding the address back has. Can you keep us in the loop?
Yeah it's likely a bug/glitch. Google started rolling out updated messaging on business profiles so some say "Manage This Business" and some say "Own This Business" but there seems to be lots of inconsistencies.
I'd give this all a week or two to get sorted out.
I successfully bulk verified an account where the listings had similar but different names. I think what's more important for Google is that the website domain across all the listings being verified is the same. Although I believe there are exceptions to that rule as well.
Hi @rayrober I have never come across a single case where adding a "pre-site FAQ" as the business owner has caused a ranking issue. Google actually suggested doing this at a conference I attended last year.
My guess would have been that it's based on 10 locations or more. But that doesn't seem to be the case in this example which tells me it may have an algorithmic component. Which means there can be some inconsistencies.
Hey Jim, you should be fine to keep it like that. With that said, I would make an effort to make it more user friendly. So instead of "House Cleaning Atlanta" you could have something like "Your Eco-friendly House Cleaning Pros in Atlanta"
The only way you're going to know is to test. Try removing a category and measure the impact. If it's a positive impact leave it off. If it has a negative impact add it back and you should recover.
There's definitely such a thing as category confusion. Darren Shaw did a great study on this. On...
There's definitely no good solution to "by appointment" style businesses currently. And it's not against the guidelines to state hours on your listing if you're by appointment. But I've also recommended that businesses remove the hours all together as a workaround in the past. In certain...