Recent content by Cordell Crowley

  1. Cordell Crowley

    Multiple 1-star Reviews in Short Timeframe

    Yep, pretty much. They said on Tuesday that they had removed 6 1-star reviews but would not remove the 1-star ratings. This morning, they are all gone... So I'm honestly not sure what changed on their end but I will take it.
  2. Cordell Crowley

    Multiple 1-star Reviews in Short Timeframe

    It didn't sound right to me either which is why I wanted to check in about it.. we know those reps at Google say stuff that isn't always correct. However, I did come into the office this morning to great news- I checked and ALL of the 1-star reviews that had been left since late June-early July...
  3. Cordell Crowley

    Multiple 1-star Reviews in Short Timeframe

    The Case ID is 0-9079000027370. I've argued my case that the 1-star ratings were left at the same time as the rest of the reviews, but the specialist team doesn't seem to care about the timing of the reviews since "the reviews have no content". The part of the quote that really interested me...
  4. Cordell Crowley

    Getting two side-by-side businesses of the same type to show up on Google Maps

    We've got a client who is a florist. Recently, she purchased another flower shop and instead of leaving it at its old location, she decided to relocate it directly next door to her current flower shop... so you have two florists that are next door to each other in the same building. (Yes we...
  5. Cordell Crowley

    Multiple 1-star Reviews in Short Timeframe

    UPDATE: There were eleven 1-star reviews in total. After submitting a document to Google with screenshots, etc. they removed 6 of the reviews. They did not remove the other 5 as they could not verify that they were related to the Facebook post(s) that were made. 4 of these that weren't...
  6. Cordell Crowley

    Suspension - First one in a long time

    So I'm guessing we've all seen the "reports" that Google has rolled out a fix for "missing and suspended" listings, but I haven't had anything be fixed on my end. I had 4 listings reinstated on Thursday last week, bringing our total # of suspended listings down to 13, and we are still at 13 as...
  7. Cordell Crowley

    Google Listings being stuck in "Pending Review"

    Hey all, So far today, almost all of our business listings (about 80%) that we have made a change to/claimed/updated info on/etc. have gone into "pending review" and seem to be stuck in it temporarily. Some have been stuck for up to 4-4.5 hours. This does happen from time to time on listings...
  8. Cordell Crowley

    Shortnames causing suspensions: could it be because of Google's proposed shortname?

    So is this issue with shortnames related specifically to underscores/hyphens/etc. then? I personally haven't had a client be suspended for the shortname yet (we've only put it on 6 or 7 thus far) and none of ours have used any special characters- just letters.
  9. Cordell Crowley

    Suspension - First one in a long time

    We had just under 40 listings total get suspended (both hard and soft- about a 65-35% ratio) through the month of June, and we are now at 17 total suspended. So they are slowly being reinstated, which is something I guess. The weird thing is that there is no consistency on who gets unsuspended...
  10. Cordell Crowley

    Multiple 1-star Reviews in Short Timeframe

    The links are live for now, so I'll include those; I wanted to make sure I got the screenshots before the posts on Facebook were taken down because you never know. One last question on this: there are a couple reviews mixed in with the copy/pasted ones and the 1-star ratings that are (or at...
  11. Cordell Crowley

    Multiple 1-star Reviews in Short Timeframe

    So I'd flagged the reviews on Wednesday (more dropped in yesterday and today also- bringing the total to 8 in roughly 48 hours) and the next step is just replying to the email they sent with my documentation? I've got screenshots of posts on Facebook of the person who started this encouraging...
  12. Cordell Crowley

    Multiple 1-star Reviews in Short Timeframe

    So, one of my clients has recently been under fire from a personal attack from someone who has an issue with her herself and has never done business with her. They, and their friends/family, have left multiple 1-star reviews on the Google Maps listing- some of which are just 1-star ratings with...
  13. Cordell Crowley

    Issue with Google Reviews Disappearing

    Is this for existing reviews or for reviews that are new? There have been a few we've received the emails on saying "You got a new review!" and then there is nothing there... We'd assumed the reviewer had deleted it for whatever reason, but I'm guessing it is due to this glitch.
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