I just wanted to say that we (GetFiveStars) do a monthly customer webinar, and Mike Blumenthal, Aaron Weiche and I are much more actively blogging about customer feedback and review management best practices that anyone can use.
We're a small and growing team and are...
That's great, glad to be included in your short list, and as Jon said you can't go wrong with either of those :)
I'd be glad to give you a demo and chat with you to see if GetFiveStars would be a good fit for what you are looking to do. Just let me know and we can set something up...
Yes what a shame. What I find ironic is that Marissa Mayer was in charge of Local for a while at Google, and now as CEO of Yahoo it looks like she is de-emphasizing local with moves like this.
I think it really stinks for business owners who are losing their hard earned reviews.
Totally agree - I am working on a set of screencasts that cover each area of the product. I also like your referral suggestion, that is something Mike and I have been talking about and are prioritizing.
As Mike mentioned, we are working furiously to add more content to the website, and have a series of videos coming out very soon that show all areas of the product.
In the meantime, I'd be glad to get on a screen sharing session and go over anything with you.
Also, we have...