My listing (originally suspended in mid-April, then reinstated within 24 hours, without reviews) was suspended AGAIN within the last 12 hours or so, without warning.
The nine reviews we had acquired since the last suspension have all vanished.
I guess I am caught in a vortex.
Here's my latest:
Honestly, can you believe this?
After a month during which I received this email:
After which I ensured that the offending location was marked "permanently closed':
I now get an email that pretty much takes me back to square one!
My call today was less reassuring.
The agents all have the same script:
"Technical issue, cannot predict the time for the reviews to return, engineering team is working on it" etc...etc...
The agent today tried to fob me off with this until I prompted him to look into my email...
So, my latest is that the offending subletting GMB listing has now been marked 'permanently closed'.
That brings us into compliance with GMB's instrux (in so far as they constitute instrux) and Joy's recommendations above.
Our reviews have not yet repopulated.
I'll call back into GMB...
Update (full transparency here):
I received the following email from GMB support on Friday afternoon:
Thanks for reaching out to Google My Business Support.
We have found the review which you were talking about earlier, however when we tried to move those reviews to your listing, we...
I have the impression that folks who are 'close' to GMB are as surprised by this situation as those of us on the outside, and we are all at a loss as to why it happened and how to get it fixed, and why GMB's response is so poor.
Does anyone have any light to shed on the why and how?
This is inviting the TLDR response, but here goes...
My legal practice has been actively impacted by this phenomenon.
On April 15, 2019 or thereabouts my listing disappeared.
As soon as I noticed it, I requested a call from GMB support and was aided by a gentleman called...