Recent content by JoyHawkins

  1. JoyHawkins

    Google Set To Monetize Google My Business?

    I wanted to update you all that I asked Google about this and they said the survey was just one effort for them to help understand how they can bring more value to users. (Joy's translation: Nothing really specific to worry about).
  2. JoyHawkins

    Solved: Multi-Location Business, Google Maps only shows one location instead of two

    This happens a lot when a brand links both listings to the same page on the website. In your case, both are linking to the homepage. It often confuses Google and causes filtering issues. I'd test out creating location pages for both locations on the site (just about that location) and linking...
  3. JoyHawkins

    Redressal form ID 2-4776000025852 - no action after 24 days

    Just wanted to confirm that most Redressal forms I submitted early April just got done recently. There was likely a huge backlog but I've noticed almost all of them were done this week.
  4. JoyHawkins

    Option to add "Services" gone from GMB

    Jon - we didn't do anything other than alert GMB support about it. It just came back on its own.
  5. JoyHawkins

    What are your Top 5 suggestions?

    I'd remove 2 and 3. These are one-time tasks, not monthly. There honestly isn't a ton to do monthly when it comes to GMB other than what Colan mentioned. The biggest impact to local rankings is going to come from backlinks and onsite optimization changes.
  6. JoyHawkins

    Suspensions, Suspensions, Suspensions

    The number of suspensions in spammy industries (loans would be included) has risen a ton in the last couple months.
  7. JoyHawkins

    Please Welcome our New Sponsor - BrightLocal

    As I'm guessing some of you have noticed, the Local Search Forum has a new sponsor - Bright Local. As a very-long-time user of Bright Local, I'm excited to see them support the forum and advertise their tools to our audience here. If you aren't familiar with them yet, you can see a sample of...
  8. JoyHawkins

    Changed to SAB and Traffic Dropped Big Time

    This is the first I've heard of hiding your address resulting in a ranking drop so my gut says it was something else that caused the decline. However, I'll ask around and see if anyone else has seen a similar case.
  9. JoyHawkins

    Suspended Listings

    Hey @MooreLawFirm I found your thread over at the GMB forum and will send it up to Google now for you. I'll respond there when I hear back.
  10. JoyHawkins

    Question Re: GMB Impressions in GSC and Analytics

    Hey Rich, Greg Gifford mentioned that at a conference recently. I'll see if I can get him to chime in here on how he concluded that. @snysarah you are correct. I wrote a piece on this recently that you can read here: How is Activity from the Local 3-Pack Tracked in Search Console? 4 Things to...
  11. JoyHawkins

    Google Set To Monetize Google My Business?

    So in my opinion, most articles and stuff I've seen on Twitter is blowing this way out of proportion. It was just a survey. It doesn't mean that Google is even considering anything that was on it. I think it was just a good way for them to get some feedback on what items people would be...
  12. JoyHawkins

    New Icon Appearing in the Map Pack & Local Finder: 'On the menu'

    I knew this looked familiar and started digging around to see where I first saw it. Tom Waddington pointed out that we actually tweeted about it last year: It got brought up on our G+ group (which is obviously now closed - we launched a Facebook group instead).
  13. JoyHawkins

    Service for Schema Reviews

    Email intro sent! :)
  14. JoyHawkins

    GMB category named "POI Establishment" - what is that?

    Thanks @sarmcl - I sent this feedback to Google.
  15. JoyHawkins

    Google Set To Monetize Google My Business?

    I'm surprised this hasn't already happened. I think it's somewhat naive for SMBs to think that GMB won't be paid in some form soon.
  16. JoyHawkins

    SEMRush, Moz don't show backlinks

    One possible reason would be if it's a list of results (like 5 pages) and your client is on page 4 but the competitors are on page 3 so it's not picking it up. I'm not sure I've seen this happen much using the Link Intersect tool from Ahrefs. Can you clarify if you're using that specific tool?
  17. JoyHawkins

    Apple Maps erroneously marking businesses as Closed - Anyone else have this issue?

    Haha. Glad to see it was solved before anyone answered. I'm now curious what happened and how you fixed it? Care to share?
  18. JoyHawkins

    Service for Schema Reviews

    Second vote for GatherUp :) A guy I worked with for tons of years now works there and onboards agencies. I'd be happy to connect you if you want to get a demo.
  19. JoyHawkins

    Car Dealerships and Addresses on GMB

    I'd just tell them to check street view. That should confirm the 2 are separate. Never make up suite numbers - it accomplishes nothing and just adds bad data to the map.
  20. JoyHawkins

    Sudden organic drop after a year of stability

    Hey @ssjd2000 Analyzing ranking drops is very difficult without spending hours analyzing things like Search Console & Google Analytics. Without being able to see those and after spending a few minutes looking for some possible issues, I saw two things that *could* be contributing. It looks...
  21. JoyHawkins

    Google My Business Suspensions Are Causing Reviews to Vanish

    Yep - most users I've spoken to that are experiencing this have about 50% of their reviews back now. Looks like the fix is in progress!
  22. JoyHawkins

    Dental practice moving to a new location

    No, I have not. I'll see if other employees here have.
  23. JoyHawkins

    Dental practice moving to a new location

    I've done a bunch of merges recently and haven't seen any negative impacts.
  24. JoyHawkins

    GMB category named "POI Establishment" - what is that?

    No, that still seems wrong. I'll send this back to Google.
  25. JoyHawkins

    Dental practice moving to a new location

    There would be no merge here since he's just updating the existing listing's address (thus keeping the same listing for the entire time).
  26. JoyHawkins

    GMB category named "POI Establishment" - what is that?

    Update: Google just let us know that the issue has been fixed. As systems re-process it might take until next week for all listings to take effect.
  27. JoyHawkins

    Google Maps Photo Hack

    We did a test on this recently and can confirm it made zero impact. I will be doing up a write-up on it at some point for my guide/training.
  28. JoyHawkins

    PLUS CODES & Google Maps?

    Nothing exciting to really know about them. They map the physical location of the address so I have seen some cases where there is discrepancies between what's listed in the address and what's listed in the plus code which can signal that there is something wrong on the backend that needs fixing.
  29. JoyHawkins

    SAB - change address from virtual office?

    Yeah I agree - if anyone reports the listing, Google will remove it. I'd suggest switching to his home.
  30. JoyHawkins

    I'm stumped by these ranking changes

    Hey Joe, I know that industry is full of spam in the local results so I'd say that is very likely to be one culprit if you noticed a decline recently. If you check the local results (look at the top 10), are you seeing any listings that rank that weren't there before? Ones specifically that...
  31. JoyHawkins

    GMB category named "POI Establishment" - what is that?

    Hey All, I heard back from Google on this and they confirmed that POI Establishment is not actually a valid category which is why you can't select it. In the meantime, feel free to select a different category (valid one) from the drop down or simply delete this one. Personally, I'm just...
  32. JoyHawkins

    March Core Quality Update - March 12, 2019

    We only really saw local rankings have a large change for one client. It was such an isolated case that it was almost impossible to draw conclusions from.
  33. JoyHawkins

    Service Area Business Suspended

    Hey Jeff, Can you post a link to your thread over there so Ben can check it out?
  34. JoyHawkins

    I'm stumped by these ranking changes

    Hey Joe, I moved the thread for you. It is really hard to say what could have caused it but the first thing I generally look for is if other businesses moved as well or if it was just you. I also try to isolate which competitors gained and lost to see what they have in common. What industry...
  35. JoyHawkins

    Suggest an edit reason for removal - copyright / legal violation

    Seems like someone rolled it out too soon 😂. I have to say that it's nice for something to work in Canada before the US since that almost never happens lol.
  36. JoyHawkins

    Option to add "Services" gone from GMB

    We had this happen to a client. It took several months before it came back.
  37. JoyHawkins

    Telemed Listings

    I would tell the client that it is against guidelines so if it ever gets reported, it would get removed. If he still wants to create it, I would advise you have him do it in his own account. I have a rule against creating listings that aren't allowed because I don't really want to out my...
  38. JoyHawkins

    Dental practice moving to a new location

    Just update the address on the existing listing. That way they keep all their reviews.
  39. JoyHawkins

    Does anyone recognize this Report format?

    Well I don't really agree with their impact whatsoever (Local SEO is low???) but it's impossible to understand what any of these mean without seeing the actual breakdown of how they came up with these conclusions.
  40. JoyHawkins

    Google My Business Suspensions Are Causing Reviews to Vanish

    Hey Jen, Yep, it is also related to the business category. Certain categories are way more likely to trigger a suspension.
  41. JoyHawkins

    Fake review summaries generated by schema markup

    Ewan, I have never seen Google penalize a site in any way for marking up third party reviews. If it is against their guidelines, it's not something they currently enforce.
  42. JoyHawkins

    GMB category named "POI Establishment" - what is that?

    Okay skip that theory, I just checked a bunch of our listings. It was added to every dentist I have checked thusfar. No categories got removed in this industry either. I'll check with Google to see if I can get an answer on what's going on and update you.
  43. JoyHawkins

    GMB category named "POI Establishment" - what is that?

    Are any of the categories missing? I'm wondering if Google removed a category and this somehow automatically replaced it.
  44. JoyHawkins

    Google My Business Suspensions Are Causing Reviews to Vanish

    I wanted to make you all aware of a trending issue that we've been seeing over at the Google My Business forum in the last week or so. Listings that are suspended and then reinstated are missing all their reviews. This isn't intended and Google is aware of the issue but it appears that thusfar...
  45. JoyHawkins

    Has anyone seen improved rankings from doing GMB posts consistently?

    Hey Bryan, Two questions. First, the item in "interesting finds", is that not a blog (not a Google Post) that it links to? Second, does this ultimate checklist exist on your client's website?
  46. JoyHawkins

    New Dynamic BBB Logo

    Hey @BBBGuy, Thanks so much for chiming in. My client had a generic BBB logo on his site (the one that says he's accredited and had an a+ rating) but was told he must remove it from his site and replace it with this seal one. All of the options for the seal had a "click here" message so...
  47. JoyHawkins

    GMB listings not associating with address pages

    Right? I was surprised by this as well. Super smart guy - I'm glad I asked him :)
  48. JoyHawkins

    GMB listings not associating with address pages

    Hey Annika, I asked one of the Maps Product Experts this question. He goes by the name treebles on the Maps forum. What he replied with was definitely news to me and I wanted to share here. "There is no way for users to get their business to appear in the At this location feature. The Maps...
  49. JoyHawkins

    Multiple reviews from customers are not displaying on client's GMB profile. Nothing for 9 months.

    Hey! Mike Blumenthal was recently looking into a case of another school that was having a very similar issue. I would guess that there is something going on right now with listings for schools & getting reviews. Mike asked Google about it so I'll let you know when we hear back.
  50. JoyHawkins

    Hospice "Medical Director" duplicate listings with practitioners

    Google probably wouldn't care about the naming at all. I'd say it will be tough to get rid of them. You basically have to somehow prove the practitioners don't work at that office.
  51. JoyHawkins

    Fake Maps

    It shouldn't take longer than a couple weeks. If you're sending that many at a time, I'd probably suggest breaking them up into smaller batches. Maybe send 25 at a time and see if you get better results.
  52. JoyHawkins

    GMB listings not associating with address pages

    Maybe I'll make this my next case study to do after I finish the giant one I'm doing right now on what influences place labels on Google Maps. At this point, I've never heard a good answer for this.
  53. JoyHawkins

    Hospice "Medical Director" duplicate listings with practitioners

    Hey Tim, Do those physicians actually work out of the hospice agency at any point? It's common for practitioners to work out of more than one office so Google is okay with them having a listing at the hospice and also their own practice provided the hours reflect when they're at that office.
  54. JoyHawkins

    Has anyone seen improved rankings from doing GMB posts consistently?

    I would say it's worth the effort if all the other major-impact tasks are checked off the list already. We don't always do posts right away for new clients because we have more important things to do first that tend to move the needle a lot more. However, setting up posts takes very little...
  55. JoyHawkins

    Personalization in Map Pack?

    Yep - what Yan said. IP addresses and personalization can both impact what you see.
  56. JoyHawkins

    'See outside' photo not representative of clients actual location

    Is the pin on the correct spot? Have you tried moving it?
  57. JoyHawkins

    GMB Categories Bug: Must Save Twice

    Good to know! I had someone mentioning this the other day (that they were having a hard time getting categories to save) so I'll bring it up.
  58. JoyHawkins

    New Dynamic BBB Logo

    I've had 2 clients get contacted in the last few weeks by the BBB because they're requiring them to use a new dynamic logo on their website. My one client asked us to completely remove the BBB logo from their website because they didn't like the fact that the new logo has a "click"...
  59. JoyHawkins

    Removing internal links on pages

    Awesome to hear the feedback. Colan is pretty super. :) Please PM me the links and the date you noticed the changes.
  60. JoyHawkins

    Client Buys retiring Competitor url

    I would do a thorough backlink check before you 301 it. If they had a manual penalty, it can pass to your site. Not very likely but still something I would check.
  61. JoyHawkins

    Removing internal links on pages

    I usually find internal links help as well. Do you have an example of a page you saw remove them?
  62. JoyHawkins

    Local Search Events

    Jeffrey, I'm speaking at Search Love in Boston in June. SMX East is also usually in the fall in NYC.
  63. JoyHawkins

    GMB Agency - accept manager invitation error

    Yes, if you're getting an email that's what they did. The other way (them adding your group ID) doesn't send an email, it just causes it to show up in your Manage Invites tab.
  64. JoyHawkins

    Local Search Events

    Reach out to Mike Blumenthal and he can give you all the details! If you don't have his email, PM me and I'll give it to you.
  65. JoyHawkins

    Local Search Events

    @Rich Owings - you should host one :cool: I want to host one in Toronto at some point.
  66. JoyHawkins

    GMB Agency - accept manager invitation error

    So they added your location group ID as a user and then you went into your manage invites section in the dashboard and when you clicked to accept, it gave you that message?
  67. JoyHawkins

    Attribution for GMB Website Clicks?

    Yep, that's how I would do it.
  68. JoyHawkins

    Attribution for GMB Website Clicks?

    I believe Greg Gifford mentioned recently that he tested this and found all mobile traffic from GMB was classified as Direct. All the more reason to use UTM codes like Yan suggested.
  69. JoyHawkins

    GMB Agency - accept manager invitation error

    Hey Terry, You can't have them add your email as a user anymore. You need to have them add the ID number for the location group you are putting the listing in.
  70. JoyHawkins

    Local Search Events

    Joshua, There will be another LocalU Advanced this September in Colorado (Denver area).
  71. JoyHawkins

    Local Search Events

    Joshua, I might be able to get you a discount. Which one are you thinking of going to?
  72. JoyHawkins

    Suspensions Triggered By Too Many Edits?

    I wanted to see if any of you have ever run into a case where adding too much to the listing in Google My Business at once triggers a suspension? Let's say you add UTM codes on the URL, add some attributes, a description & a services menu. Have you run into recent cases where changing too much...
  73. JoyHawkins

    Google Bug Removing Pages From Index

    Literally ran into this today. A new client emailed me about a page of theirs getting removed and I didn't even realize this bug was still existing. Resubmitting the page in Search Console instantly fixed it.
  74. JoyHawkins

    Local Search Events

    I'd go with either Mozcon or Pubcon. They tend to have a good variety of topics and I enjoy attending sessions that aren't always 100% tiered to local topics because I can usually still learn quite a bit.
  75. JoyHawkins

    Classic Client Problem - Not Keeping Up with Content

    If I was in your position, I'd shift to link building efforts. You can also look at updating older content that gets tons of traffic but is out-dated. This often takes WAY less time than writing a new piece.
  76. JoyHawkins

    Google Maps won't update

    I'd suggest you get in contact with Google My Business directly on social media. You can tweet to them at @googlemybiz or message them on Facebook at Google My Business. Usually they respond in 1-5 business days.
  77. JoyHawkins

    Google Reviews Monitoring

    GatherUp 100% :) I have a friend that works there and deals with agencies if you want an introduction.
  78. JoyHawkins

    Moved business, listing was suspended and reinstated but lost all reviews

    So you should definitely be able to get them back - I wouldn't stress. As far as why it's taking so long, I know the entire GMB team is extremely backlogged. Do you happen to have a case ID?
  79. JoyHawkins

    Massive Drops in Search Console for Sites Using UTM Codes in GMB

    Yeah it seems all over the place. I'm now actually seeing the UTM codes getting impressions again...but not as many as before.
  80. JoyHawkins

    Help pls - Same building, same brand, different companies - Google say no.

    Yeah I have found lots of instant merging when the sites are the same.
  81. JoyHawkins

    No Pindrop on Embed Link

    It's working fine for me. See screenshot below.
  82. JoyHawkins

    Google Images Ads back?

    Oooh I have never seen one for jewelry before but I know they're expanding to other industries.
  83. JoyHawkins

    Conversions From DuckDuckGo Are on the Rise

    Where does it pull the 3-pack listings from (what source)?
  84. JoyHawkins

    Google is not showing aggregate rating on SERP

    Vivek, Okay so what I'd suggest doing is: 1. Delete the service schema. I have found sometimes multiple schema types can cause the gold stars not to show. Wait a week or 2. 2. If after a week or 2, that doesn't work, change the HomeAndConstructionBusiness type to just regular Local...
  85. JoyHawkins

    Sourcing Movie Time Data on SERP

    Hey Cory, I believe it's this company that provides the data: Webedia Movies Pro | Source Entertainment Data I'd start there and see where it goes.
  86. JoyHawkins

    Nearby Now

    I tried it a couple years ago. Could not get clients (small business owners) to use it properly and found that the widgets for the site weren't easy to customize.
  87. JoyHawkins

    Google is not showing aggregate rating on SERP

    It's really hard to say without seeing the site. Can you list it? We had this issue with a provider we were using a couple years ago and since switching to GatherUp we haven't experienced it. We did have a couple clients lose their stars due to the schema type being depreciated and once we...
  88. JoyHawkins

    GMB - Getting a Question Removed

    Just to clarify, you're talking about Questions and Answers right? Not reviews on the listing?
  89. JoyHawkins

    No Pindrop on Embed Link

    Can you list the address that you're trying to do this for?
  90. JoyHawkins

    Multi Location: Home Page Competing with Location Page

    I would stick with their main keyword (the one that drives the most traffic) on the homepage and then target a longer-tailed keyword on the location page.