Recent content by JoyHawkins

  1. JoyHawkins

    Impact on GMB profile on traffic

    Did the customer give you any feedback to what happened to their lead volume? I know you mentioned you didn't have call tracking in place but did the business notice any change?
  2. JoyHawkins

    Do you press release for you listing?

    I have not used them and every time it comes up in conversation, my link builders tell me they aren't effective as a link building strategy anymore. I'd love to hear others' opinions.
  3. JoyHawkins

    Google My Business Messaging Issue

    Is the client inside a Location Group in your GMB account?
  4. JoyHawkins

    Free Webinar: Is Pay-to-Play the Future of Google My Business?

    Join Myles Anderson, Mary Bowling, Ben Fisher and Greg Gifford as they discuss the recent survey about paid Google My Business features. Register for the webinar here.
  5. JoyHawkins

    Citations Business Name For Multiple Locations

    1. No, it shouldn't matter since it's a partial match and the address and phone number would be the same. 2. This is against Google's guidelines so I wouldn't expect it to stick long term. It's a short-term way of getting your listing to rank higher but I wouldn't suggest doing it as...
  6. JoyHawkins

    Backlinks to GMB page??

    Yep, I agree with everything Phil said.
  7. JoyHawkins

    Local Questionnaire For Franchisees

    I'd add in what makes you better than competitors and what is your unique selling proposition?
  8. JoyHawkins

    Google My Business Suspensions Are Causing Reviews to Vanish

    Clay, Ugh I'm sorry to hear that. Every case I was watching has been fixed but I wouldn't be surprised if there were some that still weren't.
  9. JoyHawkins

    LocalU Advanced - Denver, CO - Sept 19, 2019

    Well make sure you introduce yourself as we all have no idea what you look like :ROFLMAO:
  10. JoyHawkins

    LocalU Advanced - Denver, CO - Sept 19, 2019

    Yay! Will be so great to finally meet you in person. Drinks on me :)
  11. JoyHawkins

    GMB Insights Reporting Bug?

    Just blame Google (that's what I would do). I don't think they'll ever give a good explanation for why this happens.
  12. JoyHawkins

    Organization Has GMB Listing but Serves No Customers

    I'm afraid if it's a real, physical place, Google isn't going to want to remove it from Google Maps.
  13. JoyHawkins

    Too many landing pages?

    It's likely a lot of the pages are getting filtered. You can confirm this by checking a few and seeing which pages are filtered by following the steps outlined in this article.
  14. JoyHawkins

    ADA compliance lawsuit

    Virtual tours aren't allowed on websites to be compliant? I know so many that have their Google photographer tour embedded.
  15. JoyHawkins

    Multi Fake GMB listings. What evidence is best to send to support my case(s) in redressal form?

    Businesses aren't even allowed to have multiple SAB listings so you should have no issues getting them removed unless it's a franchise. I'd submit them all on the same form when you submit the Redressal Form.
  16. JoyHawkins

    Heads Up - Exact Match on Cities no longer exact.

    Wait so you're saying hypothetically if you were to put [dog boarding dallas] in your account it would show up for a search on Google for "dog boarding arlington tx"?
  17. JoyHawkins

    Internal Linking - Do Main Menu Links Count?

    I have found that Google often ignores links in the menu so I'd suggest linking to valuable content (content you want ranked) in the main body text on the page.
  18. JoyHawkins

    Google My Business Suspensions Are Causing Reviews to Vanish

    @jonwin - I'd suggest you hire a Google photographer to do a 360 video of your office. It will likely help prevent future suspensions.
  19. JoyHawkins

    GMB Logo/Cover Not Showing Up

    Hey John, I actually just added this to my guide this week. There are 2 bugs currently with photos that keep them from showing. First, make sure they are at least 720x720 pixels. If they are and still aren't showing, contact GMB support. They can manually process the photos for you and get...
  20. JoyHawkins

    Let's talk software. What do you use/recommend?

    For ranking we use LocalFalcon, BrightLocal and we're testing Places Scout at the moment. For keyword research we use Keywords Everywhere (Chrome extension). For backlinks we use Ahrefs and Moz. For GMB we use CitationBuilderPro to schedule posts in advance. For PPC stuff, we use SEMRush.
  21. JoyHawkins

    Google Maps Merger Tool PSA

    Good to know. Hopefully not down for long.
  22. JoyHawkins

    Google My Business Suspensions Are Causing Reviews to Vanish

    I heard back from Google yesterday that this issue should be resolved.
  23. JoyHawkins

    What are your Top 5 suggestions?

    Our average client has at least 50-100 pages on their site so we generally never run out of things to do. Even if we got through every single page that would generally be when we started looking for new content ideas based on what was performing well for competitors. We also test stuff like...
  24. JoyHawkins

    New 3-Pack Format With a Green Pin?

    @Scott Rawlins do you mind adding a screenshot?
  25. JoyHawkins

    I Had Supposed SEO GURU Say I Was Messing Up His Clients SEO Work.

    So you're referring to GMB listings? Or are you referring to organic results? If you are referring to local results (so GMB listings), it's definitely possible that one is filtering the other. It's impossible to say without looking at it. If you can PM me both sites/listings and also what...
  26. JoyHawkins

    Google forums moving to new platform - save your old content

    No, I don't believe there is a way to do that.
  27. JoyHawkins

    New 3-Pack Format With a Green Pin?

    I saw this format today for a bunch of self storage queries. It shows a green pin on the map for the 3-pack ad and it also has an A-D labelling on the left. Anyone else seeing this?
  28. JoyHawkins

    Google forums moving to new platform - save your old content

    Google changes forum software every few years and they never keep the old posts. It's kind of crazy given the information that's lost. I haven't bothered to download my stuff because I have way too much and you can't move it to the new platform, it just allows you to have all the data locally...
  29. JoyHawkins

    LocalU Advanced - Denver, CO - Sept 19, 2019

    I wanted to make sure you all knew that there is going to be another LocalU Advanced event this year! It will be in Denver, CO at University of Denver's Craig Hall and currently the Pre-Agenda pricing is only $599 (reg price is $949). They haven't released the full agenda yet, but you can...
  30. JoyHawkins

    New Feature: Manually Add "Located In" to a GMB Listing

    I have an ongoing case study that I'm looking at that looks at this. It's pretty in-depth so it's taking me a while to get through.
  31. JoyHawkins

    GMB Q&A's only populating a few of the Q&A's that the business has posted

    I'm not seeing anything specific about that example that would make it get filtered.
  32. JoyHawkins

    GMB Insights Reporting Bug?

    I'm seeing May 11th zero out as well. I'm also seeing no data from the last week if you switch to weekly under the actions section.
  33. JoyHawkins

    New Discover Report in Search Console

    I am starting to see Discover tabs in Search Console and find it fascinating which URLs get highlighted in Google Discover so I thought I'd check to see what forum threads have been there in the last 30 days. It looks like this thread was featured around the end of April (when it was a trending...
  34. JoyHawkins

    Share your favorite free Local SEO tools

    KeywordsEverywhere and SEO Minion - both are Chrome extensions.
  35. JoyHawkins

    *New* Advanced Local SEO Training Now Available Online

    Hey Guys, I'm very excited to announce that my advanced local SEO training has officially been moved to Wordpress. Formally we were doing it as an e-book but after getting past the 300-page mark, we knew it would be better to move it all online. We have also taken a lot of feedback into...
  36. JoyHawkins

    'See outside' photo not representative of clients actual location

    @Chaddow - I sent it through to Google and will let you know when I hear back.
  37. JoyHawkins

    GMB Q&A's only populating a few of the Q&A's that the business has posted

    Do you mind posting the text of one of them? There is possibly something in it that's causing it to be filtered.
  38. JoyHawkins

    State of SEO industry: a vent post

    I have found that finding the right team members is one of the keys to having a successful agency. I'd never be able to achieve as much as I can without my team :)
  39. JoyHawkins

    Huge News: A New Way to Report Spam on Google My Business

    I would never charge per listing as listings get reinstated and that could get tricky. We just include spam fighting as part of our regular SEO service or charge our consulting rate (hourly) for anyone that just wants specific help with something.
  40. JoyHawkins

    Irrelevant Location Page in Organic Sitelinks

    Usually it's due to internal link structure. I'd check to see if any pages link to both those pages or if they link to each other in any way.
  41. JoyHawkins

    Google My Business CID codes?

    The tool Kerry mentioned was just announced here: https://www.localsearchforum.com/threads/new-free-tool-from-brightlocal.54260/#post-155213
  42. JoyHawkins

    Please Welcome our New Sponsor, CitationBuilderPro

    Hey All, Please join me in welcoming the forum's newest sponsor - CitationBuilderPro. My team at Sterling Sky have been using them for quite a while to schedule Google Posts for our clients. They recently launched several other tools and include them in their GMB Briefcase which allows you...
  43. JoyHawkins

    State of SEO industry: a vent post

    Hey George, Thanks for sharing your story. I've been in the industry since 2006 and worked for 2 other agencies for 11 years before starting my own. I hear stories like yours a lot. I'm a very firm believer in not negotiating on price. Our current minimum for SEO is $2500/month and we don't...
  44. JoyHawkins

    Multi Fake GMB listings. What evidence is best to send to support my case(s) in redressal form?

    We actually just redid our post on this and most of what Colan mentioned was copied from it :)
  45. JoyHawkins

    Local Queries Going Straight to LSA Landing Page?

    @Phil Rozek you got to that page by first searching "San Diego Plumber" and then clicking the "more" result that is under the LSA ads right? Like the screenshot below? If so, I don't think anyone should be panicking.
  46. JoyHawkins

    Google My Business Suspensions Are Causing Reviews to Vanish

    I couldn't agree more. The only way to survive in this industry is to be aware of what's going on and know more than the support reps do lol. Part of the reason why we love this forum!
  47. JoyHawkins

    Google My Business Suspensions Are Causing Reviews to Vanish

    Hey Jonathan, Google often asks these questions because they aren't clear which business is actually there and which is not. Although it's possible for 2 businesses to operate in the same suite, it's more common that one business is not actually there so Google wants to correct this before...
  48. JoyHawkins

    Listing sharing almost the same name

    If the names are almost-identical I've found that it often takes quite a bit of time for a new location to break a one-box. I'm not really sure there is a way around it.
  49. JoyHawkins

    Changed to SAB and Traffic Dropped Big Time

    Tim, Do you find those edits get approved? I don't believe reporting a verified listing as private would because if it published, it would remove the listing entirely.
  50. JoyHawkins

    Yelp Review Filter Just Got Stricter?

    Jason Brown posted this in our Facebook Group so I thought I'd check a client and yep, sure enough, he's lost reviews recently on Yelp as well. Maybe he'll be at 0 by the end of this year? :rolleyes:
  51. JoyHawkins

    Suspended Listings

    Hey Adam, Looks like Ben beat me to it so you should be in good hands now.
  52. JoyHawkins

    Listing sharing almost the same name

    Are they also in the same city? Do they link to different domains?
  53. JoyHawkins

    GMB Q&A's only populating a few of the Q&A's that the business has posted

    Q&As don't show up in the GMB dashboard. Are you just saying you see them when logged in and are looking at their Knowledge Panel?
  54. JoyHawkins

    GMB Insights Reporting Bug?

    Nope, I'm still not seeing it either. Switching to week view just goes blank.
  55. JoyHawkins

    Huge Change for Service Area Businesses in Google My Business

    @SteinCoffee I'd suggest adding whatever cities you service but if they all fall within a county, you can add the counties instead to make it easier. At the moment, they make zero impact on where you rank. All it does is update the little map in your Knowledge Panel.
  56. JoyHawkins

    New Google My Business Home Layout Rollling out - With GSuite Gmail Upsell

    I feel like they really don't need to redesign the dashboard twice a year 🙄
  57. JoyHawkins

    Staffed Regus Office Location Suspended in GMB. Any way to save?

    The issue is that a lease doesn't prove that someone is there. I've [unfortunately] seen many cases where people rent an office and it's just locked all day. Video evidence is definitely the way to go if they do have their employees work out of that location during work hours.
  58. JoyHawkins

    New Free Tool from BrightLocal

    Hey Guys, I wanted to let you know that BrightLocal, one of of our forum's sponsors, *just* came out with another free tool that allows you to get the different Google IDs for any local business that exists in the Google Maps API (so it does not include Service Area Businesses). Check it out...
  59. JoyHawkins

    Our six listings remain suspended after several edits and appeals (and reinstatement notice from Google)

    Joey, Awesome to hear! The review issue is a technical issue that's been going on since the middle of April. Hopefully it gets resolved soon but it's very possible that you could be waiting another week or 2 before they come back. Subscribe to this thread for updates.
  60. JoyHawkins

    Impact of expanding GMB service area

    It depends on the industry. If it's a spammy industry like garage door repair or locksmiths, it could trigger a suspension so I wouldn't.
  61. JoyHawkins

    'See outside' photo not representative of clients actual location

    Correct. The second link is the new forum - the other one shut down last month.
  62. JoyHawkins

    Map Pack & GMB spammed company names - How to Get Google to Care

    Hey Jim, You actually can no longer report spam on the forum. You have to use the Redressal form.
  63. JoyHawkins

    Google My Business Suspensions Are Causing Reviews to Vanish

    Hey Jonathan, I received several responses from Google as well (about different cases) where they said all the reviews got added back and in reality it was only like 30-40% that were restored. The current status of every listing that got suspended in this time period is the same - they are all...
  64. JoyHawkins

    Impact of expanding GMB service area

    I've never published a case study on it but in the history of working in this industry since 2006, I have never seen a service area on a client ever impact ranking in any way. I've worked with tons of service area businesses of all types. As for question 2 - the purpose is that it determines...
  65. JoyHawkins

    Does Google remove erroneous reviews without being prompted?

    Reviews do get filtered (removed) automatically but it's generally due to IP address issues or a word they used in the review that the Google nannybot doesn't like. Here is an article I wrote on the common reasons: https://whitespark.ca/blog/google-remove-reviews/ The one you described is not...
  66. JoyHawkins

    GMB Performance Keep Going Down After Moving to Service Areas

    You're not alone. Please see this thread: Changed to SAB and Traffic Dropped Big Time - Local Search Forum
  67. JoyHawkins

    Impact of expanding GMB service area

    Hey Paul, The service area doesn't impact where you rank at all (ranking is based on the address used to verify the listing) so I wouldn't bother changing it.
  68. JoyHawkins

    'See outside' photo not representative of clients actual location

    I'd always suggest using the account that the listing is in.
  69. JoyHawkins

    Our six listings remain suspended after several edits and appeals (and reinstatement notice from Google)

    If your new address has the signs like the others you listed then I would say move it. If you have no photos of exterior signs or inside an office I would not try. A directory lobby sign won't be enough.
  70. JoyHawkins

    Our six listings remain suspended after several edits and appeals (and reinstatement notice from Google)

    Joey, Your entire account is likely not getting reinstated because of listing #5. Delete that listing from your dashboard and reply to the case and they will likely reinstate it. Let me know how it goes.
  71. JoyHawkins

    What makes a directory valuable?

    Zhivko, Does the profile the doctor creates get them a link? I know that would likely be way more of an incentive for people to set up profiles. I'm not seeing a link to their website on the ones I looked at.
  72. JoyHawkins

    Google Glitch Showing Old Review As Newest

    Brian, That does seem pretty buggy. If you want to create a thread about it at the GMB forum, I'd be happy to escalate it to Google for you.
  73. JoyHawkins

    'See outside' photo not representative of clients actual location

    Callum, Yeah, if you want to start a thread on the GMB forum I can have Google look into it. Make sure you post the details of the business on there (leave off the phone # but include the address and name).
  74. JoyHawkins

    Difference between UK and US lead image in business knowledge panel

    I wanted to add that I asked Google about it and they said it's been like this for some time and is working as intended.
  75. JoyHawkins

    Create second location to qualify for LSA

    What is his zip code?
  76. JoyHawkins

    Difference between UK and US lead image in business knowledge panel

    This is intriguing. I'm going to ask some others in the UK to see if they've noticed this before and see if they can chime in.
  77. JoyHawkins

    GMB Insights Reporting Bug?

    Found another one this morning that has no data since April 26th. You see it when you switch the view to weekly. Views gives an error message.
  78. JoyHawkins

    GMB Insights Reporting Bug?

    Hey Barry, I think they are 2 different issues but I'm not 100% sure if they're widespread or not.
  79. JoyHawkins

    Huge News: A New Way to Report Spam on Google My Business

    Yeah 10-20 days is about my experience too. Business days, so not including weekends.
  80. JoyHawkins

    GMB Insights Reporting Bug?

    I'm seeing something for a client where all metrics (clicks, views etc) vanish after April 27th.
  81. JoyHawkins

    Suspensions, Suspensions, Suspensions

    Let us know what you end up hearing from Google about the reinstatement. I know in certain industries, things are way more likely to get auto-suspended. Loans would definitely be one of the spammier ones.
  82. JoyHawkins

    "More about [business]" dropdown in local knowledge panel: new?

    I have also seen it for a while (several months) and usually I see it on listings that have a lot of features.
  83. JoyHawkins

    Does Google Save Data on Unclaimed Listings?

    Hey Den, Welcome. I'm always happy when lurkers join the forum! :geek: The data is definitely stored before the claim period. Below is an example of a listing we just claimed a couple weeks ago (it was a practitioner listing that wasn't claimed prior) and you can see that there is data going...
  84. JoyHawkins

    Google My Business Suspensions Are Causing Reviews to Vanish

    Update: Google has got back to me on several cases where this happened. They make it sound like the issue is fixed, but it's not. So far only 30-50% of the reviews have come back. One case I was assisting with had 1700 before and is currently at 900. Ouch. It's now been a few weeks so this...
  85. JoyHawkins

    Google Set To Monetize Google My Business?

    @optimisey it's about time you joined.😉 I agree the answer is very PR-ish.
  86. JoyHawkins

    Suspensions, Suspensions, Suspensions

    If listings are getting suspended automatically that's definitely not a good sign. What is Google saying when you file for reinstatement? Are they getting reinstated?
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