Recent content by JoyHawkins

  1. JoyHawkins

    Google suspension cause

    I've never heard of or seen a case where Google shared any information provided by users with the business being reported.
  2. JoyHawkins

    Google suspension cause

    Photos sent through the Redressal form do not get added to the listing. Photos sent via Suggest an Edit on Maps do get added. I would definitely use photos when using the Redressal Form.
  3. JoyHawkins

    Issue With Responding to Q&A on Google My Business

    You should be able to flag it if it's an incorrect answer.
  4. JoyHawkins

    GMB Shortname - naming conventions

    I love the debate here! Please share all your findings on this with the rest of us. Our findings thusfar is that it makes no impact :)
  5. JoyHawkins

    GMB Shortname - naming conventions

    Keywords in the business name definitely impact ranking but I don't anticipate short names will factor in, just like the majority of GMB features. I checked a handful of ones we set up in early May and thusfar haven't found any that had ranking increases. Actually for one I checked, I saw a...
  6. JoyHawkins

    Suspension - First one in a long time

    Wow that's irritating. I'll pass this on to Google as feedback.
  7. JoyHawkins

    Suspension - First one in a long time

    I would resubmit. Confirm if you get an auto-response this time. If not, I'll let Google know something else is broken :)
  8. JoyHawkins

    Suspension - First one in a long time

    @Tim Colling - usually you get some type of auto response when you fill in the form. How long has it been since you sent it?
  9. JoyHawkins

    Suspension - First one in a long time

    @Rich Owings - no because you would add them all at once and hit save. I've found it gets triggered when you move to several different fields and submit edits.
  10. JoyHawkins

    Issue With Responding to Q&A on Google My Business

    Interesting, mine still say my name.
  11. JoyHawkins

    Issue With Responding to Q&A on Google My Business

    I sent it to Google but haven't heard back that it's fixed yet.
  12. JoyHawkins

    If you have a physical location for one brand, but open another ecommerce store, can you set up a GMB listing?

    You are correct that the ecommerce listings would not be allowed in Google My Business.
  13. JoyHawkins

    Suspension - First one in a long time

    We do all our edits in the agency dashboard and haven't received any suspensions in the last month. We also make sure not to submit multiple edits at once though.
  14. JoyHawkins

    Local Marketing Lead - Acting Studio

    I might have some suggestions. Do you have any idea (approximately) what their budget for SEO is?
  15. JoyHawkins

    Google suspension cause

    Good advice Jason. I think the issue with user edits is that people are unfamiliar with how it all works and select the wrong option. Back in the MapMaker days there was a bit more clarity on how edits should work but there is very little that Google publishes on the topic anymore.
  16. JoyHawkins

    Suspension - First one in a long time

    There is nothing about using UTM codes that is against guidelines. I have also added tons to clients in the last couple weeks with no issues. Phone support has been known to give out bad answers/advice and this sounds like more of that.
  17. JoyHawkins

    Websites suddenly disappearing

    Hey Sarah, Can you check in Search Console to see if there are any errors or issues with Google crawling the site, as well as any manual actions?
  18. JoyHawkins

    Websites suddenly disappearing

    I'm seeing it in the Knowledge Panel. Did you already re-add it?
  19. JoyHawkins

    Suspension - First one in a long time

    The current wait time on most support requests is 2-3 weeks. I haven't seen it this bad in a long time.
  20. JoyHawkins

    Google claims progress on fake business listings on Maps

    Here is the second article on the topic: How to Spot (and Avoid) Fake Google Maps Listings
  21. JoyHawkins

    Issue With Responding to Q&A on Google My Business

    There appears to be an issue right now with businesses not being able to respond to questions on their listings as the owner. When answering a question posted on a Google My Business listing, the response shows up as your name instead of from the owner. I've seen several reports of this on the...
  22. JoyHawkins

    Google Stripping Ratings On Some Queries

    Hey Matt, I'm going to copy the section in my training on this that explains how it works. There are currently a few types of local 3-packs, but the ones I see most commonly are branded and non-branded. The branded 3-pack is generally what you get when you search for things like “sears...
  23. JoyHawkins

    Calling All Power People in this Group... (You'll Know First)

    Just checked with my team and they said as of yesterday afternoon they have access to it so it looks like it may be rolled out now.
  24. JoyHawkins

    Calling All Power People in this Group... (You'll Know First)

    It's been available now for a small amount of users for a couple months so it's possible your URL might not be available. I know for one of our clients we tried 3 before getting one that was available.
  25. JoyHawkins

    Local Post API is disabled for this location (Chains)

    The majority of tools cannot post to chains. DBA Platform has figured out some way around this so they currently have the ability to post for chains.
  26. JoyHawkins

    eLocal hijacked my Bing Listing

    Is it possible there are actually 2 different listings?
  27. JoyHawkins

    A+ local guide's post getting pushed to the top of the reviews

    I did a test on upvoting a review (was in my LocalU presentation in February) and it made no impact whatsoever. My thought is that there is more at play here. Due to the content in the review, it's likely getting shared places and resulting in a ton of activity on that review which could be...
  28. JoyHawkins

    What is "Add Profile Short Name" in GMB?

    It gives you a short URL that you can use to ask for reviews. It's supposed to be related to the name of the business if you want to follow the guidelines outlined in Google's help center. You can change it 3x a year.
  29. JoyHawkins

    Suspension - First one in a long time

    Kathleen, Maybe send him the article on this so he knows it's happening to tons of people: Complaints Over Google My Business Reinstatement Delays
  30. JoyHawkins

    Not getting a PIN on Maps when I browse

    I have been doing some research into what types of businesses get map labels and am finding there is a huge amount that do not get them and it does seem to be strongly based on the type of business it is. Things like parks & landmarks almost always get a label as well as travel destinations or...
  31. JoyHawkins

    Local Lock

    Hey Aggie, That last part about the unit number sounds really questionable. You can easily find an address in any major city that is a high-rise building with tons of listings that are not using suite numbers.
  32. JoyHawkins

    Can We Put a "Top Rated on Google" Badge on a Website?

    I probably wouldn't say "top" (because it's ambiguous what list you're referring to and how you stack up) but would definitely put something like 5-star rated on Google etc. We usually embed the Google Map so it shows the stars (like here: Contact - Sterling Sky Inc)
  33. JoyHawkins

    Suspension - First one in a long time

    At least in Tim's case because he's following the rules, he shouldn't have to stress or worry about the possibility of it not being reinstated. I think that makes following the guidelines worthwhile, in my opinion. Tim > Was there any other edits that were still pending when you changed the URL?
  34. JoyHawkins

    GMB Suspensions After Being Granted Access

    Yes, this is likely increasing the amount of suspensions you'll see. Google does not want agencies using gmails because it is one of the number one causes of the "I don't know who claimed my listing" problem. I would always suggest using an agency account and making the business owner an owner...
  35. JoyHawkins

    Google Starts Showing Local Results for Some Sex-Related Legal Queries (Again)

    Very interesting. They don't normally reverse stuff like that.
  36. JoyHawkins

    Looking for White Label Local SEO & Social Media Services?

    @bczubiak, Which graphic are you referring to? This link is still working for me.
  37. JoyHawkins

    6 year old GMB listing suspended!

    What's your Twitter handle? I'll see what I can do to get a response for you.
  38. JoyHawkins

    6 year old GMB listing suspended!

    What did Twitter support say when you contacted them?
  39. JoyHawkins

    6 year old GMB listing suspended!

    @Tscplumbing was this Twitter support that said it was a glitch?
  40. JoyHawkins

    GMB Suspensions After Being Granted Access

    Can you give us more details about the business? What industry is it in?
  41. JoyHawkins

    Accidental review

    Feel free to send him these instructions: How to Delete a Review You Wrote on Google - Sterling Sky Inc
  42. JoyHawkins

    FB message for Customer service

    Great tip, thank you for sharing.
  43. JoyHawkins

    Location Extension Map Clicks

    Activity from them is tracked inside Google My Business (they get lumped into Insights even though it's from Ads). If you want to track calls separately, you can. See this screenshot to show how. When you start doing that, they will not show up in Google Ads as conversions but if you use call...
  44. JoyHawkins

    Maximum Number of Listings Issue

    Hey guys, This is a known issue. I've merged the threads so now there is just a single thread for this. I haven't heard back from Google yet on it.
  45. JoyHawkins

    Switched to business area and went so BAD!

    When it was unverified did it have an address marker on it (a map pin)? Or was it just showing a map with a radius and the name of the city?
  46. JoyHawkins

    The spammers are at it again with a lot of listings

    Yes, they keep it private. Google doesn't give away the name of the person who reports a spam listing.
  47. JoyHawkins

    6 year old GMB listing suspended!

    Both answers can be correct. Google is increasing the number of suspensions but there is also a possibility that the PPC agency is not familiar with guidelines for Google My Business. It's impossible to say without knowing the specifics which none of us here do.
  48. JoyHawkins

    Problems With GMB Suspension Appeals

    Thanks Sarah. I sent it to Google. In the meantime, I'd suggest I'd you get in contact with Google My Business directly on social media for the reinstatement since the form might not be working. You can tweet to them at @googlemybiz or message them on Facebook at Google My Business. Usually...
  49. JoyHawkins

    GMB Suspensions After Being Granted Access

    Yep, definitely. I have a section about this in my training that advises people not to make multiple edits to a listing's core information. Doing so can trigger a suspension. Space them out over several weeks.
  50. JoyHawkins

    Problems With GMB Suspension Appeals

    Hey Sarah, I was bringing this up to Google yesterday because I keep hearing this. They need Case IDs to help isolate the issue. Can you give me yours? It's usually a long number in the subject of the email.
  51. JoyHawkins

    Tool to scan reviews for fakes?

    The one I used to use for this is constantly not-working for me ( Yes, that's my hashtag but I have zero affiliation with that site lol.
  52. JoyHawkins

    Using Bold Page Title Okay or No No.

    Hey Guys, I have been testing this and will be publishing my findings but I would advise against it because unicode does not show on all device types. Someone actually tweeted to me because they saw the unicode and couldn't read it. Here is how it shows up on a Chromebook:
  53. JoyHawkins

    Maximum Number of Listings Issue

    There's never a good explanation for cases like this other than "something broke" lol
  54. JoyHawkins

    More map views than search views

    I wouldn't pay any attention to the views graph whatsoever. Are your actions graphs also showing the same trend? Views are basically like impressions and any time your listing shows up anywhere (such as a map pin on Google Maps), it triggers a "view". Searches and actions are the only 2...
  55. JoyHawkins

    Multi Location Schema

    In my opinion, location schema only has any value if you add a price range field with the review markup. Neither of those can show on the homepage so I would add schema for each city to the location pages (with review markup) and not have anything on the homepage.
  56. JoyHawkins

    Maximum Number of Listings Issue

    Hey @Cordell Crowley there is a form that you can submit this to that specifically goes to a team that is trained on issues relating to the agency dashboard. I'd contact GMB that way...
  57. JoyHawkins

    Anyone notice these factors on Google Local Search since the update?

    There are definitely some verticals that have less spam than months ago but I don't believe it has anything to do with the algo update. What industries are you monitoring?
  58. JoyHawkins

    Filtering in Maps?

    Filtering happens based on the query that's searched. So for example 3, I don't think any of them would be filtered because they aren't targeting the same thing. They are using different categories. So Speedy Glass would show for auto glass repair and Speedy Janitor would show for cleaning...
  59. JoyHawkins

    User Edits-What is Going On?

    This has been around for almost a year. See this thread for more details.
  60. JoyHawkins

    Google Posts for 3,000 client locations+

    Hey Matt, We use CitationBuilderPro and they are also a sponsor of our forum :)
  61. JoyHawkins

    Examples of Amazing Local Landing Pages - List them Here!

    I don't think a company the size of Roto-Rooter would be using a template. It's very likely a custom design.
  62. JoyHawkins


    I agree with Jen. We use lots of tools here. We use CitationBuilderPro for scheduling posts and have found it to be easy-to-use and affordable.
  63. JoyHawkins

    Google June Broad Core Update Case Study: Keyword-rich domains back on the rise?

    Very interesting. I'd love to hear if others are noticing this as well.
  64. JoyHawkins

    New Layout on Mobile for Branded Searches

    @TomW brougth this to my attention this morning. When you do a branded search on mobile, Google has morphed the organic results into the Knowledge Panel. You'll notice a couple new things about this SERP. First, the bar across the top that has Posts, Reviews, About etc (GMB listing...
  65. JoyHawkins

    An SEO Contest Exposes Weakness in Google’s Algorithm

    I think the first link I used on this thread no longer works so it's not just you :)
  66. JoyHawkins

    June 2019 Core Update - What Are You Seeing?

    I can confirm we're seeing impact for some clients. This one was an attorney who was negatively impacted by the March Core Update. We're seeing a lot of positive movement in the local rankings (Maps column).
  67. JoyHawkins

    Yext Class Action Suit?

    I can't imagine a real-life scenario where everything else is equal. They would all have to be at the exact same location with the exact same number of reviews, the exact same website and the exact same backlinks. Citations such as Yahoo are not worth losing a bit of sleep over.
  68. JoyHawkins

    An SEO Contest Exposes Weakness in Google’s Algorithm
  69. JoyHawkins

    Yext Class Action Suit?

    Hey @Kaufman In what way is it extortion?
  70. JoyHawkins

    June 2019 Core Update - What Are You Seeing?

    In case you didn't hear, Google is releasing a broad update to their core algorithm today. What are you guys seeing thusfar?
  71. JoyHawkins

    How to rank without a website?!

    Is the competitor's business name an exact match (or close) to the keyword you're searching?