Recent content by JoyHawkins

  1. JoyHawkins

    Issue with Google Reviews Disappearing

    Update: I heard from Google again on this Friday. They said: "All the reviews that have been removed for technical reasons have been reinstated. Any reviews that stay missing have been removed for policy violation and will not be reinstated. Please refer here to our policy."
  2. JoyHawkins

    Question - Service Based Business & multiple locations

    If the offices are staffed and customers come to them, you are allowed to have a listing.
  3. JoyHawkins

    Question - Service Based Business & multiple locations

    Service area businesses are only allowed 1 listing and virtual offices are not allowed. Please read this article for more details on the subject: When Can Service-Based Businesses Have Multiple Google My Business Listings? - Sterling Sky Inc
  4. JoyHawkins

    Issue With Responding to Q&A on Google My Business

    I have merged a few of these threads since this has come up recently. This bug is still going on but you can respond as the owner on the Google Maps app.
  5. JoyHawkins

    How to interlink between 6 pages?

    Mike, No, you don't have to do it that way. Make sure your most-important pages (the ones you want ranking in Google) are linked to from your homepage.
  6. JoyHawkins

    How to interlink between 6 pages?

    I'd start by taking all the text out of the top image and putting it as text on the page so that Google can read it. Then you can link the appropriate words to the pages they correspond it. It looks like you have 1 page for all your services. Each service should have it's own page and the...
  7. JoyHawkins

    Problems With GMB Suspension Appeals

    You can get to phone support here.
  8. JoyHawkins

    Issue with Google Reviews Disappearing

    I have an update to share with you on this. I just heard from Google and this is what they said: "In our ongoing efforts to remove fake reviews from Maps, we've experienced an increase in reviews being removed from businesses. We are inspecting our tools and systems to ensure that any...
  9. JoyHawkins

    Websites suddenly disappearing

    @djcoppedge - do you want to PM me the site?
  10. JoyHawkins

    Suspension - First one in a long time

    I just do it the next time I'm working on the client, so no specific time frame.
  11. JoyHawkins

    Suspension - First one in a long time

    I'm still avoiding multiple changes at the same time. I might be paranoid but we haven't had a single suspension yet.
  12. JoyHawkins

    Q&A Autosuggest Featuring Using Reviews, Q&A, Posts and Products Beta!

    Here are some images that might help show how this works as well.
  13. JoyHawkins

    Reviews not showing up from Facebook? Does FB filter reviews?

    Sounds like it. I'll ask around and see what I can find out.
  14. JoyHawkins

    Adding MORE photos to a GMB profile - - any value

    It's not something I would spend any time on.
  15. JoyHawkins

    Adding MORE photos to a GMB profile - - any value

    When you add a photo to a listing inside Google My Business it gets tagged as being at their address because it's a photo that has been added to a specific location.
  16. JoyHawkins

    Got an interesting "Wal-Mart" scenario

    LOL I am! I'm actually speaking later today. I wake up really early here since I'm used to being on Eastern Time.
  17. JoyHawkins

    Updates Prompting Suspensions - Resolved?

    Hey Abi, I'll copy over the paragraph in my guide that shares my advice on this. The amount of suspensions has died down a little bit but there are certain business categories that will always have more suspensions than others. "If you are working in spammy industries like locksmiths, drug...
  18. JoyHawkins

    Suspension not lifted

    Yeah, I see this all the time. I would suggest removing all the managers on the listing if you don't get anywhere with the next appeal. One of those people could have had an account suspension which could be slowing down your ability to get the listing reinstated. Also, just wanted to clarify...
  19. JoyHawkins

    Got an interesting "Wal-Mart" scenario

    I would suggest getting websites and phone numbers for them before setting them up. Otherwise you'll likely run into issues with Google automatically flagging them as duplicates.
  20. JoyHawkins

    How to Prove My Virtual Office Meets GMB Guidelines

    You probably can prove that you're staffed there but it will take a while and you'll have to go back and forth with Google providing lots of photos and videos. If there are a lot of other businesses making the same claim it makes the process even longer. My advice is to never use shared...
  21. JoyHawkins

    Google Guaranteed icon question

    This is a good question. I'll see if Tom Waddington knows the answer. If he doesn't, I can ask Google about it.
  22. JoyHawkins

    Reviews not showing up from Facebook? Does FB filter reviews?

    I've never heard of Facebook filtering reviews. Was it just one review or did this happen multiple times?
  23. JoyHawkins

    Is having "inc" at the end of the brand an issue?

    I don't think it matters either way. Include it if you want it, don't include it if you don't want it. Google can figure it out either way. I include Inc on my company because it's actually how I refer to it.
  24. JoyHawkins

    Adding MORE photos to a GMB profile - - any value

    I would not advise spending time adding geo tags to photos. They automatically get tagged at the location the moment you upload them to the listing. I've had Joel Headley (he worked on the Google My Business team for 10 years) tell me repetitively that doing this is a waste of time.
  25. JoyHawkins

    Using 'Located within' for multi-location businesses

    You can usually get the located in feature to publish immediately if you move the map pin slightly while submitting the edit. Make sure you're logged into the account that manages the listing. If you're creating listings for the car wash, you should have the garage remove that category from...
  26. JoyHawkins

    Suspension - First one in a long time

    That fix they were talking about was for a different issue discussed here. It was for listings that vanished even though they weren't suspended. The backlog of suspensions that started weeks before is still ongoing and isn't a technical issue so it is still pretty slow moving.
  27. JoyHawkins

    Staffed Regus Office Location Suspended in GMB. Any way to save?

    I would wait until you get a reply and then you should be able to send them photos.
  28. JoyHawkins

    Hard Suspension but Showing as "Published"

    Update: According to Google this particular issue with short names is now resolved.
  29. JoyHawkins

    Need Help, Unable to get in the business index

    Here are the guidelines that mention the business name violation: Guidelines for representing your business on Google - Google My Business Help This is the set that talk about needing to clear your address: Add or edit your service area - Google My Business Help
  30. JoyHawkins

    Need Help, Unable to get in the business index

    I don't think you will have much success getting Google to publish a new listing that is using the same residential address as another listing. There are also multiple violations on that listing I'd suggest fixing. The address should be cleared since it's residential, and the business name...
  31. JoyHawkins

    When a business is attacked via GMB ratings

    If you want Google to act on this (remove the reviews related to the news article), they likely will. This happens quite a lot. It's possible they aren't monitoring it yet so I'd suggest you send the details to Google My Business directly on social media. You can tweet to them at @googlemybiz...
  32. JoyHawkins

    Is there a business or service provider that fights GMB spam?

    We definitely do it for all our clients. It's something I'd suggest every Local SEO agency do if they work in industries that have a lot of spam.
  33. JoyHawkins

    Home Business Address Listing?

    @Reli I would remove the PO Box from your website and just use the city instead. It might make people think you're using a PO Box on the GMB listing (which might lead to people reporting you). @Chris_Tax - I'm not sure if your question is related to this thread. Do you want to start a new...
  34. JoyHawkins

    Claiming Public Spaces & Places

    Hey Jack, That's correct. Most of these public places don't have phone numbers either so they don't fit the Google My Business model.
  35. JoyHawkins

    Need Help, Unable to get in the business index

    Hey Wendy, This listing is using the exact same address. Do you know what it is? Google Maps
  36. JoyHawkins

    Issue With Responding to Q&A on Google My Business

    Definitely still happening. No fix yet. Ben Fisher, however, gave me a super awesome tip that you can still respond as the owner using the Google Maps app on your phone.
  37. JoyHawkins

    Cover Photos Still Don't Dictate what Shows in the Knowledge Panel

    A few weeks ago, a lot of us got excited about this announcement because it stated one of the new things Google was launching was: Well, it turns out we got excited for nothing. Nothing has changed. Google still picks what photo to show in the Knowledge Panel with the algorithm (likely...
  38. JoyHawkins

    About primary categories triggering "restricted GMB posting"

    Okay I just have to say that I think for #4 it's a really good thing :ROFLMAO:
  39. JoyHawkins

    About primary categories triggering "restricted GMB posting"

    Anything in the accommodation space doesn't have access to posts (hotels, B&Bs etc).
  40. JoyHawkins

    After a GMB suspension, do rankings usually return?

    This could definitely happen if you were adding keywords to the business name and then removed them to get reinstated.
  41. JoyHawkins

    After a GMB suspension, do rankings usually return?

    Hey Marie, We had an account suspension last summer. One of my employees had his account suspended (wrongly) and it was fixed within a few days. It caused soft suspensions for about 2 dozen listings and a hard suspension for Sterling Sky's listing. Our findings (which I reported at the last...
  42. JoyHawkins

    3 doctors, 3 locations

    Practitioner listings are a great idea if they are using different categories than the practice. Usually with doctors there are enough categories to make this really effective. The primary category you choose carries more ranking weight so you can get an advantage if the categories don't...
  43. JoyHawkins

    New Option to Promote Local Search Services & Tools

    I'm excited to announce that we have a new advertising option here on the forum. In addition to our monthly sponsors, we are adding an option to do a promoted post on a product or service that you want to share with the local search community. Here is what you need to know about it: The...
  44. JoyHawkins

    GMB Short Names - Are they important?

    There is a lot more information about it on this thread.
  45. JoyHawkins

    Hard Suspension but Showing as "Published"

    If you don't mind, those of you who have seen removing short names fix the issue, can you PM me the link to your GMB listing? Google is asking for examples.
  46. JoyHawkins

    Google Launches Place Topics

    Tim, I think it's only on the Google Maps App on Android at the moment. I don't see it in browsers either.
  47. JoyHawkins

    Hard Suspension but Showing as "Published"

    This is crazy. I just came across 2 completely different examples on the GMB forum and removing the short name caused the listing & reviews to come back instantly :eek:
  48. JoyHawkins

    Issue with Google Reviews Disappearing

    @cjaquess A user on the Google My Business forum deleted his short name inside GMB and the reviews came back. You might want to consider giving that a try.
  49. JoyHawkins

    Multiple 1-star Reviews in Short Timeframe

    It's hit or miss but I'd include it and at least try to get it removed. They may not remove it but historically based on my experience I'd say it's likely to get removed.
  50. JoyHawkins

    Multiple 1-star Reviews in Short Timeframe

    Definitely include screenshots (and the links if they're still live) to the Facebook posts. That will really help your likeliness of Google removing them. I'd tell your client that it will likely take longer than usual for Google to remove them (not ideal, I know) due to the massive support...
  51. JoyHawkins

    Multiple 1-star Reviews in Short Timeframe

    Have a really detailed document with tons of screenshots. Screenshots help because if the reviews disappear, GMB support seems unable to get the fact that there have been so many. The more you get, the more likely they will get removed. GMB support channels are super backed up right now so...
  52. JoyHawkins

    Google Maps Pin

    Place labels are decided by the algorithm so not every business gets them. I started a study on them (which I ran out of time to complete) and the biggest factor thusfar is the category. If you're a restaurant or golf course, for example, you'd be more likely to get one than a dentist. I also...
  53. JoyHawkins

    Tool Request: Ability to tell me all categories that a Google Maps listing has

    @James I merged your thread with this one since my answer also applies to your question as well.
  54. JoyHawkins

    Wide Swings in Traffic

    Hard to say without knowing more details. What type of law is it? Big town or little? Are you seeing drops on the organic side or the local results?
  55. JoyHawkins

    PO Boxes on Business Documents

    It's totally fine for the business license to use a PO Box. I wouldn't worry too much about it.
  56. JoyHawkins

    Rural Locations with Town Addresses

    Always use the physical address of the business. Using the post office address will likely cause the listing to be suspended. The workaround here is to request the postcard using the physical address and when the postcard has not arrived after 14 days, you can contact GMB support to help...
  57. JoyHawkins

    Best / cheapest provider to set up multiple phone numbers

    You might want to look into Twilio - Twilio - Communication APIs for SMS, Voice, Video and Authentication
  58. JoyHawkins

    Tool Request: Ability to tell me all categories that a Google Maps listing has

    Yep, this tool does that: PlePer Tools - GMB Category Helper
  59. JoyHawkins

    Google Launches Place Topics

    Yeah someone else told me they don't see it on iOS either. Google usually rolls stuff out to Androids first.
  60. JoyHawkins

    Google Launches Place Topics

    Are you using an Android and using the Google Maps app?
  61. JoyHawkins

    Google Launches Place Topics

    Google My Business just announced that they have launched place topics. On the Google Maps app, it now lists common words/themes on the reviews tab. This is automatically generated based on the reviews.
  62. JoyHawkins

    Issue with Google Reviews Disappearing

    @Cordell Crowley - that matches the behavior we're seeing as well. I do believe it's impacting older (last few months) reviews as well. One of my clients told me they got some of theirs back now.
  63. JoyHawkins

    Issue with Google Reviews Disappearing

    I wanted to let you guys know about a current trending issue that is causing people to lose reviews on Google. We've seen many reports of businesses losing reviews each day recently. Sterling Sky (my company) lost one as well as many of our clients. Google is aware of the issue and I'm...
  64. JoyHawkins

    Suspension - First one in a long time

    Google posted an announcement recently about GMB support delays. They said that the current turnaround time for reinstatements is 2-3 weeks. o_O Also, I was told last week that as of June 24th you cannot use typical support channels to get reinstated - you must go through the reinstatement form...
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