Recent content by keyserholiday

  1. keyserholiday

    [New GMB Bug] Profile Short Name Issue with "Reviews" URL

    Google is currently investigating an issue preventing users from posting reviews on mobile. The workaround, for now, is to open the Maps app and the user/ customer can continue to post the review. Currently, the user is presented with the option to only click on the stars, but both the text...
  2. keyserholiday

    Different business and URL, but with same address

    Google is cracking down on the spam and enforcing their TOS. If the business in question does not have storefront photos and get reported, Google will suspend the listing.
  3. keyserholiday

    Different business and URL, but with same address

    Shopping malls are different. Each store has their own suite number. Google treats them differently. Business at the mall also have business licenses, phone records to prove that they are legitimate businesses. A user just posted this thread in the GMB community forum where they were suspended...
  4. keyserholiday

    Different business and URL, but with same address

    Google does routine spot checks on listings to ensure that they qualify. Keep in mind your competitors and their marketing companies can report you via suggest an edit or the business redressal form. Google does review each submission on the redressal form and if they determine that a listing is...
  5. keyserholiday

    Different business and URL, but with same address

    Google has a lot of policies that they don’t publicly share. If they find a business using the same address they will suspend it and make the business owner prove that they are there. Google is intentionally vague for a reason. I have worked several cases where businesses were suspended for...
  6. keyserholiday

    What Are the Best Examples You've Seen of Terrible Owner Responses to Reviews?

    If anybody has some time to kill, check out these replies. I had to take a look as I couldn't believe that they had 188 reviews and 2.8 rating. I now makes sense.
  7. keyserholiday

    Different business and URL, but with same address

    We are gong to need the specifics in order to better answer this. My initial thought is no. This would violate Google’s TOS and cause the second listing to become suspended.
  8. keyserholiday

    Anyone seeing changes to URLS, categories, or descriptions reverting out of nowhere?

    Is there any way to you can share the information for the businesses? Were you able to verify the listings?
  9. keyserholiday

    Disgruntled x-employee leaving fake Facebook reviews

    Your client needs to contact the local police and speak with a lawyer. They can also turn off the FB reviews for the time being as well.
  10. keyserholiday

    Recovering reviews that have been ported to another listing- help

    You will need to create a new listing. You can have one main listing for the business and 3 listings for each realtor. I don’t see Google be able to move any of the reviews over to the new listing as they A. belong to the business and B. they won’t be able to differentiate the reviews between...
  11. keyserholiday

    Review Audit

    Are you currently using the Google My Business API? You can pull all of your reviews and other valuable data via API. If you have over 100 locations in one account, Google doesn’t send out review notifications. I recommend looking into a review management system. I second Joy’s recommendation...
  12. keyserholiday

    Have you successfully removed an off-topic review?

    I am a Google My Business Product Expert and I can communicate directly with the spam team. You have absolutely nothing to lose by allowing me to try. You haven’t tried every yet. You still have several options left available to you.
  13. keyserholiday

    Have you successfully removed an off-topic review?

    I respectfully disagree. I have had countless success getting fake and negative reviews removed. I have assist businesses that have been attacked after going viral to get their reviews removed and get their accounts locked down. This review has a 97% chance of being removed. I don’t understand...
  14. keyserholiday

    What Are the Best Examples You've Seen of Terrible Owner Responses to Reviews?

    Check out some these owner responses for this pizza place
  15. keyserholiday

    Have you successfully removed an off-topic review?

    Here is what you’ll need to do. Step 1. Go the Google My Business (GMB) forum and create a new thread asking for help. Make sure that you include the following information: Business name Address Phone number The same information of the business in question that the review belongs too. Step...
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