Recent content by Nikki Stine

  1. Nikki Stine

    CallJoy

    No experience here either, but here's an article from May 2019 - the time of its launch. https://techcrunch.com/2019/05/01/google-launches-calljoy-a-virtual-customer-service-phone-agent-for-small-businesses/
  2. Nikki Stine

    Should I update Joomla

    If you have access to support or documents, you may be able to get instructions on how to update the template manually through FTP.
  3. Nikki Stine

    Should I update Joomla

    It would be the Template you are using to double check. Does it require updating?
  4. Nikki Stine

    Should I update Joomla

    I can't say for sure. I was working with a developer and he thought the issues were caused by some blogging spam (a bunch of fakes users had been created) that was bloating the site. But in the end, it ended up being the PHP version. So I can't say for sure what order he did the...
  5. Nikki Stine

    Should I update Joomla

    I maintain a handful of Joomla sites, and we had a similar situation with a client last year. It had an older version of Joomla and when the site was moved from a server with PHP version 5.6 to a new server with PHP 7, the site "broke". At the time, the developer didn't realize what caused the...
  6. Nikki Stine

    Product Posts vs Products (Beta) - what is the difference?

    I've noticed that Product Posts stay live on the front of the business profile for a week like normal, BUT, on mobile devices a Product tab is added where ALL the past product posts are shown. I haven't messed with the Products (beta) section yet to discover how and if it displays differently...
  7. Nikki Stine

    Hard Suspension but Showing as "Published"

    Just a sidenote here about a fixed suspension... I already had a support case open with Google (on another matter) for one of my clients who received a hard suspension after adding the short name. I really didn't want to change their short name as a "quick fix" because 1) it's their company...
  8. Nikki Stine

    Hard Suspension but Showing as "Published"

    Quick follow up ... changing the short name (to something other than the business name in this case) DID reinstate the listing for me too. Crazy.
  9. Nikki Stine

    Hard Suspension but Showing as "Published"

    Thanks @Matt Cas for the additional information. That is exactly like what is happening to my client as well. And, I did add a short name, but the "suspension" didn't happen immediately. It was probably within a week though. Also my other clients who created short names didn't get suspended...
  10. Nikki Stine

    Hard Suspension but Showing as "Published"

    @Matt Cas, if you don't mind me asking, how did you know they received a hard suspension? The reason I ask is that I have a client GMB listing that stopped showing up on Maps and for searches in the last few days. They appear in my dashboard as Published and with no error messages. I've had...
  11. Nikki Stine

    Unable to Add Free Listing To YP Due To "Thryv.com" sales.

    So funny thing, I just had to add. Since I messed around with the free listing page this weekend (using my own information) I received a phone call first thing this morning. I asked some questions and was told 1) All new listings are verified by a phone call. The phone call verifies the...
  12. Nikki Stine

    Unable to Add Free Listing To YP Due To "Thryv.com" sales.

    I messed with this a lot back in December. But I don't know if it has changed since then. @Jeremy Web Flux Marketing - Were you signed in to a Yellowpages.com account when you did this? If so, perhaps try going to https://adsolutions.yp.com/login and sign in with the same account... then...
  13. Nikki Stine

    Rendering Schema Reviews in HTML

    @Steph H - I use My Testimonials by JoomUnited. (sorry for the late reply)
  14. Nikki Stine

    Rendering Schema Reviews in HTML

    So, this may not be a direct answer to your question, because I'm talking about a site built in Joomla. But I imagine there is something similar for Wordpress. I have a client using the GatherUp widget, and I wanted something similar for another client who does not have the GatherUp...
  15. Nikki Stine

    Does Google remove erroneous reviews without being prompted?

    Thank you for the reply @Phil Rozek. I guess as long as it was removed I should be happy.
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