In displaying the list of reviews, Google doesn't show the reviews in chronological order by default.
Instead, reviews are shown by what Google refers to as "Most Relevant".
What criteria is used by Google to decide if a review is more relevant?
In order to find out, we did a quick study of...
If you are talking about on-page optimization, then I would just focus on photos & reviews (and the occasional post or two).
If you are talking about off-page optimization, there is a ton of work that you can do. (citations, directory submissions, link building, etc.)
On our listing we have a 1 star review that is coming up first under the "Most Relevant" setting for the past month or so, even though there are many new 4 and 5 star reviews that have come afterwards.
The thing is - that negative review has about 500 words (sheesh!).
Could it be that the length...
What criteria determines which reviews get shown in the review summary snippets? There are usually three reviews, often they are truncated, and aren't very complementary of the business.
Here is an example - the third one has been sitting there for years now, even though the business has many...
I have a client that had an angry customer leave what they thought was a negative review on the "Ask a Question" section. It is a terribly written, poor spelling, and obviously false.
How should I go about getting Google to remove it? After all, it's not a question, just an angry post.