Recent content by Rich Owings

  1. Rich Owings

    Issue with Google Reviews Disappearing

    This is another reason to be collecting first-party reviews. Google and Yelp can never filter them or take them away.
  2. Rich Owings

    Suspension - First one in a long time

    Also, Joy... It sounds like you are making individual changes, right?
  3. Rich Owings

    Suspension - First one in a long time

    Are new suspensions still happening after minor changes? I've asked a few clients to make one change at a time, but I've been afraid to touch any listings directly. Is it safe to do so again?
  4. Rich Owings

    Local Search Ads (LSA) setup question

    Thanks @TomW. I think the client (a plumber in Asheville, NC) may have reached out to you for assistance. I told them you were the expert on LSAs!
  5. Rich Owings

    Is having "inc" at the end of the brand an issue?

    Google says "your name should reflect your business’ real-world name, as used consistently on your storefront, website, stationery, and as known to customers." I never include Inc., LLC, etc. Guidelines for representing your business on Google - Google My Business Help
  6. Rich Owings

    Adding MORE photos to a GMB profile - - any value

    @Belen C Was this a single test? Which image was uploaded first?
  7. Rich Owings

    Local SEO

    Add at least a paragraph or two about what you do and the services you offer.
  8. Rich Owings

    No local result with only 1 competitor in region

    One other thing I would do is add their NAP sitewide.
  9. Rich Owings

    GMB rating stars in SERP

    I thought so too, but I've seen others say this isn't so, and I can no longer find it in the guidelines.
  10. Rich Owings

    Yelp's "Best 10" lists?

    Recency of reviews perhaps?
  11. Rich Owings

    GMB Shortname - naming conventions

    I don't know if it's been mentioned or not, but sharing in Google Maps now uses short name URLs.
  12. Rich Owings

    Accurate Local Listing Scan

    I used to rely on Moz Local, at least for an initial scan for prospects. Here's the best free tool I know of: N.A.P. HUNTER!. It's from @Andrew Shotland
  13. Rich Owings

    Local Search Ads (LSA) setup question

    @CraigJMount, thanks for taking the time to reply. I also saw this, which leads me to think they should go with GMB:
  14. Rich Owings

    Local Search Ads (LSA) setup question

    We're starting to see LSAs in the Asheville area, and I've got a client who wants to sign up. He manages his GMB and Google Ads through different accounts. Does it matter which one he uses to sign up?
  15. Rich Owings

    When a business is attacked via GMB ratings

    Sounds algorithmic. I'm guessing that when the velocity of reviews increases way beyond what is historical for that business or category, this could kick in.