Recent content by Tim Colling

  1. Tim Colling

    Looking for a tool to scrape local results

    Hey @KabanaSoft - do you offer special pricing for Local Search Forum members? You can't blame a boy for asking! :giggle:
  2. Tim Colling

    LocalU Advanced - Denver, CO - Sept 19, 2019

    Have fun, everyone!
  3. Tim Colling

    How has your experience been so far with Google's Redressal Complaint Form?

    In my (admittedly limited) experience, 4 weeks or more. :(
  4. Tim Colling

    Any solo guys/gals that host/maintain websites for clients?

    In my case, we require that clients allow us to continue managing their sites for a monthly fee, so we only use transferrable installs as "free storage" for website versions that we have replaced or for clients who are no longer with us (but there are only a few of those ;) )
  5. Tim Colling

    Any solo guys/gals that host/maintain websites for clients?

    Same here. By the way, we use MainWP to manage our client sites and we're very satisfied with it. What software do you for that purpose, if any?
  6. Tim Colling

    Suspension - First one in a long time

    Yep. Catch 22. Arrggghhhh....
  7. Tim Colling

    LocalU Advanced - Denver, CO - Sept 19, 2019

    You will be glad that you did so. That is an awesome event!
  8. Tim Colling

    Suspension - First one in a long time

    Here's an update: that Google rep's recommendation was completely WRONG. When we tried to reply to the email in which "local-help" said that our suspension would not be lifted because the listing is "not eligible for display on Google Maps", the email immediately bounced, with this...
  9. Tim Colling

    Suspension - First one in a long time

    I have two listings that have been suspended for five or six weeks. One of them finally received a response to the reinstatement request with a nonsensical assertion that the listing was not eligible for Google Maps. That's completely wrong. Today I called the GMB support number as was...
  10. Tim Colling

    Google My Business "Get a Quote" Button

    I also do not see it when I'm logged into any "normal" chrome window when I am logged into a gmail account that has nothing to do with my own company's GMB listing.
  11. Tim Colling

    Google My Business "Get a Quote" Button

    This is interesting: I see that button on my own company listing when I'm logged into Chrome in a non-incognito window as myself. However, I do not see it when I'm logged into an incognito window with any other gmail account. My company's primary GMB category is Internet Marketing Service. Odd...
  12. Tim Colling

    Google My Business "Get a Quote" Button

    I see the "Request A Quote" on my own company's GMB profile in Search, but not in Maps.
  13. Tim Colling

    Business Posted Questions & Answers Removed by Google

    Have you cleared your browser caches? Does it happen if you try from a different browser?
  14. Tim Colling

    Issue with Google Reviews Disappearing

    While I agree with you Rich, I speculate that Google reviews have far more social proof impact with prospective new customers than do 1st party reviews.
  15. Tim Colling

    Business Posted Questions & Answers Removed by Google

    Are they visible if you are logged in with a different google account?
  16. Tim Colling

    Suspension - First one in a long time

    I think not. They must not care about this because if they did, they surely must have the technical resources to fix it. And they're too big to care about negative publicity. Don't waste your mental energy on ideas like that. Focus on what you can control, which is certainly not Google. Be...
  17. Tim Colling

    Facebook Page Merging advice

    I don't remember anymore, sorry. As you can see, they were pretty much useless anyway.
  18. Tim Colling

    Suspension - First one in a long time

    That seems wise. A question about that, Joy: are you waiting any specific amount of time between multiple changes to the same GMB listing?
  19. Tim Colling

    Suspension not lifted

    Thanks, Joy. Correlation not causation, then.
  20. Tim Colling

    Suspension not lifted

    The appeal for reinstatement of my first suspension arising from the addition of a short name, dating back to June 18th, was denied yesterday, for quality reasons. I think that I made a mistake in the original application for reinstatement that I filed by answering the question about what we...
  21. Tim Colling

    Moz/Uberall Partnership

    @MiriamEllis, I'm glad that I'm not in your position right now. You have the patience of a saint and you're a great ambassador for the brand.
  22. Tim Colling

    Backlinking Citations: Is this a "Thing"?

    I don't know about that, but not long ago I did have a plugin created that creates a page on clients' websites with links to the citations that exist for them according to BrightLocal. Slowly but surely, the links from those citation sites are showing up in GSC, and I just hope that they have...
  23. Tim Colling

    Problem with phone verified GMB listings being in "Pending" purgatory

    Perhaps the moral of the story is: postcard verifications may be the best choice, at least for now?
  24. Tim Colling

    Google My Business Websites

    Yes, I have seen that happen in a few cases. It's pretty uncommon though.
  25. Tim Colling

    Suspension - First one in a long time

    ...that we [Google] caused by our incompetent suspension of thousands (perhaps millions?) of location listings for no good reason." <sigh>
  26. Tim Colling

    GMB Short Names - Are they important?

    It's being talked about actively on Twitter and @JoyHawkins was quoted in one of the online SEO news sites this morning, saying that she was checking into the reports. I can say this: I've added shortnames to a number of my client sites. Two of them were immediately suspended for "quality...
  27. Tim Colling

    GMB Short Names - Are they important?

    Right now it seems as though adding a shortname may trigger a suspension of the listing. Be careful.
  28. Tim Colling

    Suspension - First one in a long time

    To be fair, they now say, "Do the right thing" or something like that, instead. But they're not living up to it when they do harm on this scale without fixing it promptly.
  29. Tim Colling

    Suspension - First one in a long time

    That was officially removed from their corporate code of conduct over a year ago. See Google Removes 'Don't Be Evil' Clause From Its Code of Conduct and Don't be evil - Wikipedia
  30. Tim Colling

    Suspension - First one in a long time

    In many cases, we can just express disgust over how ham-handed and clumsy Google is when they make mistakes like this. However, in these cases, the affected businesses are actually being harmed by being unreasonably and unfairly excluded from the SERPs and losing out on potential revenue for...
  31. Tim Colling

    Google Launches Place Topics

    I don't see it yet for Sterling Sky on my iphone 6, here in California, on either Chrome nor on Safari.
  32. Tim Colling

    Suspension - First one in a long time

    None. It's been over a month now for the first one.
  33. Tim Colling

    Best / cheapest provider to set up multiple phone numbers

    Dunno if it is relevant to this discussion, but Twilio recently acquired SendGrid.
  34. Tim Colling

    Suspension - First one in a long time

    In a day or two I'll file a second reinstatement request for this latest one. I speculate that I'll receive another one of those "go away, don't bother us, we received your first submission" emails, with a case number. I definitely have NOT received the mythical "first" email for any of them...
  35. Tim Colling

    Suspension - First one in a long time

    I filed a new reinstatement request, for a new suspensions, on Saturday, and have not yet received an acknowledgement.
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