This is so long I decided to post in a separate thread or it will push any new posts in the Webinar thread down too far and make that thread hard to read.

Most answers are from Colan and I. A couple answers may have been provided by attendees, but the download does not list name of the people that answer, only the folks that ask the Qs. (Again, huge thanks to Colan for helping me! There were so many Qs flying I could not have done it without your help!)

I went through and stripped out all the emails and cleaned out all the meaningless posts saying "I can hear" or "there's an echo" so what is left is just the questions that have some meat. I ideally would have liked to work on spacing and color code the Qs from the As but already spent over an hour cleaning it up, so I'm sorry but that's the most I can do as far as formatting.

==================================================

Audience Question:
Q: I have a question realy fast before start. is SEOing for nap info help with local searches?[Kevin Hudgens] ---
A: Not sure I understand?

Q: Try explaining what you do in a network meeting.[Chris Agro] ---

Audience Question:
Q: About two webinars ago one of the speakers said if you seo a page with nap info it helps for local seo map searches [Kevin Hudgens] ---
A: Yes it can help if you do it right. I teach a whole part about it in my Local SEO course. There's kind of a science in my mind to how you balance getting KWs in there and still leave room for the right parts of NAP.

Audience Question:
Q: Any hashtags on this?[Chris Agro] ---
A: We are going to start using #insidelocal

Q: Any hashtags on this?[Chris Agro] ---
A: U psychic? We just discussed 10 min ago in private. ;-)

Audience Question:
Q: I'm here also[Ralph Pierre] ---
A: Hey Ralph

Q: send him a text[Alex Weiss] ---

Audience Question:
Q: I like tweeting tips and linking them with hashtags. Starting now.[Chris Agro] ---
A: Thanks we like tweets! :-)

Q: Steven is saying hurry up please[Sunit Patel] ---

Audience Question:
Q: How do i find that course?[Kevin Hudgens] ---
A: Info here: Google Places Help, Consulting, Training, Support

Q: Thank you so much[Kevin Hudgens] ---

Audience Question:
Q: is this being recorded?[Jaime Menor] ---
A: Yes will be recorded. Replay up in a few days here: InsideLocal: Expert Local Search Webinar Series - 100% FreeBrightLocal and here: InsideLocal Webinars

Audience Question:
Q: Hi Linda - I heard that you had Carpal Tunnel problems from some of your blog posts. I purchased a video demonstrating exercises that I've used to help people with their Carpal Tunnel problems. Sometimes, the pain can go away within hours. If you're interested, please give me an email that I can share the DropBox folder with you. Unfortunately, this man no longer sells this product (I think he's "going Disney" and waiting for opportunities to re-release) otherwise, I would send you the link to purchase - it was reasonably priced when I bought it.[Ed W] ---
A: Ed thank you SO much! Email: linda@catalystemarketing.com

Audience Question:
Q: I actually spoke with a Google rep yesterday, and she mentioned that, for my business type, hiding your address is actually benefitial.[Colby Howell] ---
A: What type of business?

Audience Question:
Q: locksmith[Colby Howell] ---
A: Yes, Locksmith industry is kind of notorious for spam, so Google seems to be a little harsher on them

Audience Question:
Q: locksmith[Colby Howell] ---
A: So, I can see how hiding the address for them would make the listing a lot safer from a reviewers eyes

Q: You can see the same for Plumber Portland Or[Michael Johnson] ---

Audience Question:
Q: Yeah, they are rough on us. The bad apples spoil the bunch.[Colby Howell] ---
A: Amen

Q: it makes some sense that a SAB that visits the customer versus one where the customer comes to you - that hidden addresse would rank better[Brian Valentin] ---

Audience Question:
Q: But isn't hiding address have to do with directories[Alex Bungener] ---
A: We are mainly referring to hiding the address on Google Places, for now

Q: Do you have to have your address on your website? Especially if it is a home based business?[Theresa Wagar] ---

Audience Question:
Q: What about someone who has a home based buisness. Does Google allow someone to display their home address? what is the best practice around that?[James Troyano] ---
A: Have to be really careful....Linda's advice is probably the safest...

Q: I have a business that delivers retail products. The business category never delivers traditionally. Right now I am not taking customers at my location, but will eventually. I do have a office. What would you do?[Joshua Ansell-McKinnon] ---

Audience Question:
Q: Hi Nancy, The Address is such a critical portion of NAP. If you need to hide it on Google Plus/Places are you also advising hiding address on website and other non-Google Directories? How do you cultivate effect NAPs in that case? Thanks![Dave Michaels] ---
A: Hay Dave, I think this will be addresses later in the presentation.

Audience Question:
Q: then do citations matter for home based businesses if we hide the location?[Jessica Wojciechowski] ---
A: Citations still matter. Especially becasue they still have your phone number which is crucial to local SEO

Q: should i use google + or google map if I want to be found nationlly?[ruben contreras] ---

Q: Is this approach by Google being carried out in the UK at present for trade businesses who are showing there home address at this point in time?[Jay Thelwell] ---

Audience Question:
Q: can we move past this topic...wow...[David Saitta] ---
A: It's a BIGGIE - thousands of listings were deleted for up to 5 months.

Q: I have a massage therapist that shows her address but is one of many at that location. She doesn't show up on Google maps now. If she were hide her address will Google start to list her?[Geoff Farnsworth] ---

Q: Linda - I just sent you the DropBox share. Because of my S-L-O-W upload speed, it's still uploading (says about an hour to go) - so check back later and you can download the video. I really hope that it helps you! My email is ed@bluetechmarketing.com[Ed W] ---

Audience Question:
Q: If I have already set up a roofing company with their virtual address on Google +, should I change it?[Craig Anderson] ---
A: Hang on will address verbally if I can.

Audience Question:
Q: If I have already set up a roofing company with their virtual address on Google +, should I change it?[Craig Anderson] ---
A: Might be worth looking into

Audience Question:
Q: The Google rep that I spoke to yesterday mentioned that usually they will compare your site that you've listed in the places page. If the info on your website doesn't match what you've put on the listing, they red flag it. I know most of you know that, but it was nice to hear it from her.[Colby Howell] ---
A: Great insight! Thanks

Q: What if we have 2 businesses in different industries that share a location? It's a large industrial park with really no signage on the building.[Robert Lane] ---

Q: USPS addresses![Colby Howell] ---

Q: Regus database[Ralph Pierre] ---

Q: Did this webinar just start?[Jennifer Mullane] ---

Audience Question:
Q: Sorry. Are you saying that using a UPS box is a BAD idea?[Sherry Bonelli] ---
A: Totally NOT allowed any more.

Audience Question:
Q: Whats an example of a virtual office besides UPS store or PO Box address?[Christa Morgante] ---
A: Regis

Audience Question:
Q: I have a massage therapist that shows her address but is one of many at that location. She doesn't show up on Google maps now. If she were hide her address will Google start to list her?[Geoff Farnsworth] ---
A: probably not

Audience Question:
Q: I have a massage therapist that shows her address but is one of many at that location. She doesn't show up on Google maps now. If she were hide her address will Google start to list her?[Geoff Farnsworth] ---
A: has the listing or accoutn been suspended?

Q: no[Geoff Farnsworth] ---

Audience Question:
Q: Some of my clients in mountain areas, the only mail they can receive is through a P.O. Box. What are my options there?[Matt Maydick] ---
A: Verify via phone through G support to get verified but address in dash needs to be the physical location

Audience Question:
Q: If you're hiding address on places can website not have the address on it?[Alex Bungener] ---
A: Website can still have the address

Q: Does it need the address though? I know if people come to you it MUST be on there[Alex Bungener] ---

Q: what questions do they ask you in the phone support[Josh K] ---

Audience Question:
Q: @matt hunt
Do you find TO folks search for places such as Etobicoke or North York? Or do they tend to stick to Toronto?[Jay Neill] ---
A: Hey Jay, I'm in Toronto and I alwas search with TOronto

Audience Question:
Q: Can you send me a recording of this webinar upon it's completion?[Jennifer Mullane] ---
A: Yes will be recorded. Replay up in a few days here: InsideLocal: Expert Local Search Webinar Series - 100% FreeBrightLocal and here: InsideLocal Webinars

Audience Question:
Q: So is Regus & PO Boxes the same thing in Google eyes?[Joe Shiraz] ---
A: PO not allowed. Can't even get registered. Regus etc, a problem if you get caught

Q: I have a home improvement company ranking 40 miles away[Alex Bungener] ---

Audience Question:
Q: where do we find the phone support?[Jessica Wojciechowski] ---
A: https://support.google.com/places/?hl=en# RED contact us button

Audience Question:
Q: How many quality citations should I aim to build per week? Will citations be touched upon later on in the webinar?[Eric Lee] ---
A: There was a citations webinar a few weeks ago - MAIN InsideLocal Forum for upcoming webinar announcements, replays and Q & A
InsideLocal Webinars


Q: What about large metro areas with multiple cities, like Houston?[steve debo] ---

Q: 1.) it just looks professional to have it at a nice office building, not a home.[Josh Bailey] ---

Q: So how important is age? top 10, 20, etc.[Joe Shiraz] ---

Q: 2.) Davinci is amazing as well as regus[Josh Bailey] ---

Audience Question:
Q: I operate several lead generation sites for local service businesses. I own the sites, and sometimes the end client changes. Is it inadvisable to list my address (but hide it) for each site? Won't multiple listings at same address look fishy?[Kevin Kelly] ---
A: Service Area Business Issues Forum – Tons of Resources: Service Area Business Issues

Q: How do yu deal with "embeded" communities?[steve debo] ---

Audience Question:
Q: Do you know if Google has a service area limit? I have a service area that has over 200 zip codes, and I'm not sure if I can enter them all.[Colby Howell] ---
A: Don't enter all the zips. Will put you in center of them all even if middle of a forest.

Audience Question:
Q: Do you know if Google has a service area limit? I have a service area that has over 200 zip codes, and I'm not sure if I can enter them all.[Colby Howell] ---
A: Plus will only rank in city address is in usually anyway.

Audience Question:
Q: I have a client who has a maps location that someone created for a non-existant office. The company has multiple locations in Maryland and Virginia, but a random listing for an adress in DC shows up for them on maps. Can you confirm my suspicion that this is hurting their performance locally? There is no physical office at this location.[Alli Lawrence] ---
A: There are too many Qs for us to go into QA on complicated cases during webinar. And we also can't usually give the best answers by just guessing as each case is unique. Please post in our help forum with details and link to listing: Google Places Help & Support

Q: 3.) many of my clients use JV office space and city funded crowd offices, they use ei Suite 101A suite 101B[Josh Bailey] ---

Q: Ah okay. Thank you[Colby Howell] ---

Q: sometimes, that is the free otption and one can pick and choose a lot better when reaching out for other like minded business owners that want local search visibility[Josh Bailey] ---

Audience Question:
Q: So if we move locations or setup a new 2nd location, does that mean we have to start over with Places Rankings?[Robert Ferguson] ---
A: A lot of the time, yes

Audience Question:
Q: How do you update an address from an old Google plus listing. I can't seem to find a way.[Rob Swick] ---
A: Within the Dashboard

Q: Does the PIN placement in the service area make a difference in ranking?[Colby Howell] ---

Q: 4.) we also have multiple "Agents/Brokers" showing for their sites inside one office, they are individual businesses in a cube[Josh Bailey] ---

Audience Question:
Q: Even when it is a large city?[steve debo] ---
A: I would say 30 tops

Audience Question:
Q: For multiple cities don't you create multiple Places pages (1 for each location) all under a Google Plus umbrella account? [Dave Michaels] ---
A: Not for a Service Area Business with one physical location

Audience Question:
Q: So - after you verify - delete the Zip Code to get centroid status?[Ed W] ---
A: Yes, that will place the marker at the centroid

Audience Question:
Q: when you do phone verification what kind of questions does Google ask to verify ?[Josh K] ---
A: They don't ask questions when doing a phone verification

Audience Question:
Q: when you do phone verification what kind of questions does Google ask to verify ?[Josh K] ---
A: Do you mean phone support?

Q: So in short for SAB's with home office, obtain virtual office in City of operation, hide this address, ensure it ties up with address on web site, other citations etc, put city+20 miles and you're working best practice?[R T] ---

Q: What if you have multiple locations across various cities/counties? [Gretchen Salstrom] ---

Audience Question:
Q: I have a new client - a cab company - (taxi) - his address is, of course, his home, but he works the whole city -- I have to get him in directories, etc should I hide his address in Google?[vickie griffith] ---
A: Yes, you must hide the address in Google

Q: Just to make sure, if we have a service area with, for example, two big cities that are about 45 miles apart. I would need to make sure to cover both areas. Will my ranking really be lessened if I just had both cities in my service area settings?[Colby Howell] ---

Q: Follow up on previous question: for multiple cities, you'd probably have contractors or employees in the other cities? Couldn't you use their home addresses to allow for multiple centroids?[Dave Michaels] ---

Audience Question:
Q: only in Google local, right?[vickie griffith] ---
A: Yes, you won't get in trouble with Google for showing your address on other sites

Q: even if they are in different states/ locations?[Ralph Pierre] ---

Audience Question:
Q: only in Google local, right?[vickie griffith] ---
A: But there are sites that you can hide your address on - Private Local Citations: Where Can You List Your Business But

Q: So a unique Google Places page for each unique location?[Gretchen Salstrom] ---

Q: Does it help local search rankings to have the names of towns serviced in the footer of your website?[Chip Jones] ---

Audience Question:
Q: what about pizza chains that also want pick ups as well as delivery?[Rory Scherer] ---
A: YOu can set your settings in the dashboard to reflect that

Q: how do you get a google places photographer to come out[Jessica Wojciechowski] ---

Q: No for places instead of using the the postcard option I want to use the option to verify by phone. How do they verify? Are they asking questions about your business or just asking what your number is?[Josh K] ---

Q: Right, but is there any benefit to do this on your website as well?[Chip Jones] ---

Audience Question:
Q: I thought G+ "replaced" Google Places...[Ernest Lambert] ---
A: Google Places is still the dashboard and business owner name for things

Q: i have a metals recycling company with one corporate office and 9 facility locations. do we need a G+ listing for each facility?[Michael Hammock] ---

Q: If you have in the description the city do you get penalized for google?[Juanna Carrillo] ---

Q: As a Google Inside photographer great to here that mentioned there. :-)[Cliff Grainger] ---

Q: about those photographers...I have concerns about them being uploaded to the profiles...do you find that happens pretty smoothly. Also, I noticed that Google can use them as well. Do you think that's just for images and maps or do you think they would use them in other places[Christina Kincaid] ---

Audience Question:
Q: Do you have to setup a Google Places listing and a Google+ listing?[Ernest Lambert] ---
A: Google is slowly updating all Places pages to Local G+ Pages, so you don't NEED to have both right now

Audience Question:
Q: So - what is the best way to create multple cities for a service area business? Can we get a step by step? Ex. - Set up one Google+, setup multiple places under same account, then hide address, etc. etc.[Joe Shiraz] ---
A: Service Area Business Issues Forum – Tons of Resources: Service Area Business Issues

Q: the facilities have no places listing ast this point.Do i need to create them?[Michael Hammock] ---

Q: Sorry to ask this twice. Just to make sure, if we have a service area with, for example, two big cities that are about 45 miles apart. I would need to make sure to cover both areas. Will my ranking really be lessened if I just had both cities in my service area settings?[Colby Howell] ---

Audience Question:
Q: i have a client who has multiple offices, but needs a central 800 number to route schedule for classes that occur in their 30+ locations. does this hurt the abiility to rank in map listings? we have had some success in various markets and not others..but wondering if this was a factor.[joe edakkunnathu] ---
A: Please post in our help forum with details and link to listing: Google Places Help & Support

Q: We never went over caetgory selection in the last section?[Christa Morgante] ---

Q: In Places Dashboard?[Ernest Lambert] ---

Audience Question:
Q: I would like to know how to best use Call Tracking numbers in citations.[Chik Quintans] ---
A: Call tracking numbers on citations are a bad idea. Unless you are using the call tracking number on EVERY place you are listed on the web, it will mess up your NAP

Q: Trying to bring consistency to NAP listings...[Ernest Lambert] ---

Audience Question:
Q: Can I change how the address is listed after it is verified, for example, changing #200 to Suite 200 and St. to Street?[Ernest Lambert] ---
A: I would not make those minor edits. Google can figure it out. Any change to NAP can cause re-verify, loss of reviews or ranking. So it ain't broke don't fix it.

Audience Question:
Q: my client keeps appearing and disappearing in local maps results, we have ensured citation are matching yet were not sure what's going on[Daryl Osborne] ---
A: Please post in our help forum with details and link to listing: Google Places Help & Support

Audience Question:
Q: Should we merge out G+ page with our Business Places page?[Geoff Farnsworth] ---
A: Google is slowly doing this automatically for all users. No need to merge unless you feel that you MUST

Q: places, imean.[steve debo] ---

Q: will we be nofified when a replay is ready - hate to miss this but I have an appointment in a few minutes[vickie griffith] ---

Q: becoming ROBOTIC AGAIN MYLES[Jaime Menor] ---

Q: like last webinair[Jaime Menor] ---

Q: It is staticy.[Andrew Polanski] ---

Audience Question:
Q: Can we get a download of the Q&A Chat? There's some great questions, answers.[Chip Jones] ---
A: Yes will post at the forum here: Optimization for Service Area Businesses - Video is Live


Audience Question:
Q: What's the best way to handle 7-10 clients. Individual logins for places, or add all businesses to 1 places dashboard?[Robert Lane] ---
A: Separate accounts is a best practice. If one lisitng gets suspended it can affect the whole account.

Audience Question:
Q: Is there any fix to claim a listing if the previous access is unnatainable? i.e. lost email address password[Brandon Tomaiko] ---
A: Contact Google Phone Support - https://support.google.com/places/?hl=en#

Q: can you hear me now..?[Dan League] ---

Q: THINGS ARE SOUNDING REAL BAD[Allen Warren] ---

Audience Question:
Q: We live in an area called the Rio Grande Valley of South Texas. The whole 'Valley" is a long string of towns along the southern border of Texas with Mexico. There are a few major city hubs in this long string. I work with merchants who are outside these main hub cities, trying to keep local business LOCAL. I would like to pull up reports to show the merchants how they rank next to other merchants in their verticals in the larger Valley area. The fIrst problem I've incountered in trying to run a BL Google+ report is that Google doesn't recognize the Rio Grande Valley as an area, making it difficult to run the kind of report we need. [Pat Stainke] ---
A: Service Area Business Issues Forum – Tons of Resources: Service Area Business Issues

Audience Question:
Q: what's the latest on using keywords in your business name or not?[Tom Fernandez] ---
A: Still a major violation

Audience Question:
Q: You are using google + and pages interchangably, arent they diffrent?[steve debo] ---
A: Same thing. Diff names. Places is still the business owner name and name in dash. See this: http://localsearchforum.catalystemar...-clearing.html

Audience Question:
Q: we've created uniue landing pages for all of our clients and the results have been phenominal, page one rankings of the towns we want within 3 weeks[Jessica Wojciechowski] ---
A: Yep that's way to do it.

Audience Question:
Q: For Google Places instead of using the the postcard option I want to use the option to verify by phone. How do they verify? Are they asking questions about your business or just asking what your number is? Or do I just need to call from the number I am verifying?[Josh K] ---
A: They call you. It's automated. They just give you the verification code.

Q: yes[Ralph Pierre] ---

Q: is it a true stament that google is starting to punish sites with landing pages that link forward to the main-site[Ralph Klonz] ---

Audience Question:
Q: How about having the keyword in the company name of the citations?[Ralph Pierre] ---
A: That can also cause issues since Google looks at those. Plus that will mess up your NAP consistency

Audience Question:
Q: I think they only allow phone call verifications for already exsisting businesses.[Colby Howell] ---
A: Opposite. Usually only offer mail, occasionally phone.

Audience Question:
Q: I think they only allow phone call verifications for already exsisting businesses.[Colby Howell] ---
A: I have noticed that as well, for the most part. Great insight.

Q: don't squeeze pages frustrate a user when they may want to learn more?[Jessica Wojciechowski] ---

Audience Question:
Q: Can you choose the method of verification? If it's new listing i thought they always sent the postcard to verify the address?[Christa Morgante] ---
A: Depends on trust, see my last answer

Q: Are you spinning content to make the landing pages unique?[Adrian W] ---

Q: what do you mean by call tracking using java script?[Greg Park] ---

Q: Got it, Thanks![Christa Morgante] ---

Q: what was the url for the retirement site?[Roger Maves] ---

Q: it did thanks![ruben contreras] ---

Q: I know about call tracking, but where can I learn more about using Javascript with call tracking? I'm assuming that with Javascript, Google will see the "real" number, but normal visitors will see the call tracking number?[Andrew Polanski] ---

Q: These pages are really light on content is that a problem?[steve debo] ---

Q: what was the URL for the retire at home website[Kevin Hudgens] ---

Q: At Home Health Care Services for Seniors[Krinal Mehta] ---

Q: I think it has to do with the address is already registered for the business. I've had to take over a listing once before on a new account and they allowed the phone call verification because the address hadn't changed.[Colby Howell] ---

Q: Sorry. You're talking about multi-locations[Alex Bungener] ---

Q: i'm curious about the conversion rate of landing pages that are squeeze pages versus a landing page that has the navigation....[Jessica Wojciechowski] ---

Audience Question:
Q: So you need or should have a separate page for each city even if the phone number is the same?[Alex Bungener] ---
A: That's right

Audience Question:
Q: So you need or should have a separate page for each city even if the phone number is the same?[Alex Bungener] ---
A: phone should never be the same. Sep phone and landing page for each city best.

Q: Yoast has a local plug now, any expirience with the results of it???[Ralph Klonz] ---

Q: Linda's training is excellent if you have questions about on site optimization.[Kristen Eichmann] ---

Audience Question:
Q: can you still get to the 'calssic maps'?[Andy Kuiper] ---
A: Yes - http://localsearchforum.catalystemar...cks-local.html

Q: THANKS :-)[Andy Kuiper] ---

Audience Question:
Q: Yelp is dominating the search results in my area and is showing up ahead of the Google + local results but I am having a difficult time getting reviews. Any suggestions?[Ed Aguilar] ---
A: Phil Rozek has great review handouts. Not 100% sure if he has a Yelp one though

Q: like the nursing home page where they added the local links, should you no follow these links or just place them regularly?[ben wright] ---

Audience Question:
Q: Is the title "Places" and "Google Plus" being used on this webinar interchangeably?[Alex Weiss] ---
A: yes see my comments above. Same thing diff name.

Audience Question:
Q: I have 2 businesses with the same address and telephone numbers: 1 x Construction Business and 1 x SEO Business, both served from the same home address. My construction business is ranked in the 'B' spot but my SEO business is nowhere. Any advice?[Hans Storrie] ---
A: Hey Hans - Please post in our help forum with details and link to listing: Google Places Help & Support

Q: Thanks! Hans[Hans Storrie] ---

Q: I have a client that offers assisted living and in-home care, but they have different brand names. I am planning on creating 2 separate G+ Local pages at the same address, one for the facility and one for the service area business. Is this the best approach? [Cody Moulton] ---

Audience Question:
Q: I have a question on multi location regional player that is not ranking in some areas because of concentration of competitors even though they are the largest regional player. Any Ideas? They have multiple locations that rank well but not in areas right next to them. or in between the office locaitons. Law Firm cutsomer.[Peter Dean] ---
A: FOR LONG DETAILED CLIENT Qs:
There are too many Qs for us to go into QA on complicated cases during webinar. And we also can't usually give the best answers by just guessing as each case is unique. Please post in our help forum with details and link to listing: Google Places Help & Support


Audience Question:
Q: Google phone support has not released claimed listing from previous SEO companies that my client has cancelled. I have sent cancellation, client request to transfer ownership, etc. Do you have any insight on how to solve this?[Brandon Tomaiko] ---
A: Have you followed-up with Google?

Q: I agree with Matt 100% they shoudnt spend their time blogging[Daniel Lhanie] ---

Q: what vendor does he use to create videos we're looking for a good resouce[Christina Kincaid] ---

Q: One of you is on speaker. Picking up background conversations.[Chris Agro] ---

Q: are you putting the new content/ questions on your current ranking pages or on new pages?[Josh K] ---

Q: Sucks balls. Good one![Chris Agro] ---

Q: Too late.[Chris Agro] ---

Q: Whoo Hoo!!![Gretchen Salstrom] ---

Audience Question:
Q: yes, they tell mne they cant help or i need to wait 6 months[Brandon Tomaiko] ---
A: How about trying a post at the GOogle Places Business Forum to see if one of the managers there can see it.

Audience Question:
Q: sorry got in late, what does nap stand for[Ralph Klonz] ---
A: Name, address, Phone

Q: ty[Ralph Klonz] ---

Q: Linda, [Steven Greenwood] ---

Q: Can the speaker share the call tracking service that they use?[Jessica Wojciechowski] ---

Q: Can you recommend a couple good call tracking services that offer javascript or any you prefer?[Grant Brott] ---

Q: suggestions for call tracking services?[Michelle Gustafson] ---

Q: Audience Question
Q: Yelp is dominating the search results in my area and is showing up ahead of the Google + local results but I am having a difficult time getting reviews. Any suggestions?
A: Phil Rozek has great review handouts. Not 100% sure if he has a Yelp one though
---He Does, I have one (Phil's The Man!!!)

[Steven Greenwood] ---

Q: do you put call tracking info into analytics? [Sarah Cyr] ---

Audience Question:
Q: How do you add a phone number with Javascript?[Theresa Wagar] ---
A: I think most call tracking services do it automatically

Q: What's Matt's opinion on using a call tracking number in an image instead of Javascript?[Andrew Polanski] ---

Q: does Matthew offer any training about how to use call tracking (such as how he sets up the analytics, etc.)?[Kathleen Rhodes] ---

Q: do you put a call tracker on a YT video?[cheryl lynn] ---

Q: client=customer[Colby Howell] ---

Audience Question:
Q: Yelp offers free analytics that show if a client clicked your "call me" button on Yelp.[Colby Howell] ---
A: Great Info, thanks!

Q: what about using free Google voice numbers for the same purpose?[q casperson] ---

Q: what system is that?[carl Saling] ---

Audience Question:
Q: Is Matthew saying not to use a call tracking # on your Places listing?[Tom Fernandez] ---
A: No really should not, needs to be main #

Q: If Google detects javascript for dynamic phone number serving on websites can Google potentially punish you on SEO/ranking? [Dave Michaels] ---

Q: can you provide call tracking code examples[Nick Fafni] ---

Q: any recommended call tracking providers?[joe edakkunnathu] ---

Q: Any recommendations for getting call tracking numbers?[Ernest Lambert] ---

Q: LOL Matt, great stuff![Chris Agro] ---

Q: Someone goes to a site via a directory. How is there a different number?[Alex Bungener] ---

Q: ifbyphone.com[Lee Gientke] ---

Q: What weights more: age on the G + business page or optimization + listing optimization?[Juanna Carrillo] ---

Q: call tracking metrics is the best!![Pete wilson] ---

Audience Question:
Q: its called century interactive[ben wright] ---
A: Thx

Q: calltrackingmetrics.com[Pete wilson] ---

Q: CallFire[Daniel Lhanie] ---

Audience Question:
Q: is there a penalty for using a Google Voice/cell phone for main biz number we use in NAP?[q casperson] ---
A: Direct Local number is always best

Audience Question:
Q: calltrackingmetics.com is the easiest to use and best tracking[Bijo George] ---
A: Thx

Q: please postright now links[Jaime Menor] ---

Q: please POST those links[Jaime Menor] ---

Q: for call tracking[Jaime Menor] ---

Q: I've had not so good experience with Century...very nice people but not woking good for me[Pete wilson] ---

Audience Question:
Q: We have found it difficult to get certain clients verified by phone with Google plus and other citation sites due to the fact that they have a phone system. Any work-arounds that anyone does that is effective?[Deb Rose] ---
A: yes call Google support.

Q: what was the call review site?[Lee Gientke] ---

Audience Question:
Q: We have found it difficult to get certain clients verified by phone with Google plus and other citation sites due to the fact that they have a phone system. Any work-arounds that anyone does that is effective?[Deb Rose] ---
A: Unplug the auto-responder

Q: We use Analytic Call Tracking: Analytic Call Tracking -[Christopher Jaquess] ---

Q: Home - Call Tracking by TelmetricsCall Tracking by Telmetrics | The Power of Numbers[Krinal Mehta] ---

Q: how do you find the number?[Deb Rose] ---

Audience Question:
Q: We have found it difficult to get certain clients verified by phone with Google plus and other citation sites due to the fact that they have a phone system. Any work-arounds that anyone does that is effective?[Deb Rose] ---
A: Depends on the site...post some details over at the forum - http://www.localsearchforum.com/

Audience Question:
Q: call rail and century what?[Jessica Wojciechowski] ---
A: Someone above said Century Interactive?

Audience Question:
Q: By the way Linda, very appreciative of your help, the infomration you provding us is invaluable, thank you very much![Jessica Wojciechowski] ---
A: Very welcome! Thanks to Colan too for helping me with Qs.

Audience Question:
Q: We need a webinar on call tracking.[steve debo] ---
A: That would be cool!

Audience Question:
Q: Century Interactive is www.callmeasurement.com (login portal)[Blake Denman] ---
A: Thanks Blake!

Q: how do you address client push back with using a different number on thier website? Many of my prospects are very invested in the phone number as key to their brand.[Michael Hammock] ---

Audience Question:
Q: you have to hide your address if you are a service based business on google[carl Saling] ---
A: Yes! We covered in detail earlier. Service Area Business Issues Forum – Tons of Resources: Service Area Business Issues

Audience Question:
Q: you have to hide your address if you are a service based business on google[carl Saling] ---
A: Right, Thomas was referring to 3rd party directories

Audience Question:
Q: What are the top citations you'd recommend hitting?[Sarah Cyr] ---
A: The Definitive List of Local Search Citations | LocalVisibilitySystem.com

Audience Question:
Q: I can agree it's important to validate your business with an address, but there are many home based businesses that are valid. How do these businesses use citations?[Esther Kane] ---
A: Still put address in citations if can. If they don't want customers to find address then check this: Phils hidden address citations list: Private Local Citations: Where Can You List Your Business But

Audience Question:
Q: What if I hide my address in all the directories because my address is my home address?[Juanna Carrillo] ---
A: Phils hidden address citations list: Private Local Citations: Where Can You List Your Business But

Audience Question:
Q: What about your real address, if it's in your residence. pros and cons?[Sam Fine] ---
A: Use it and hide on Places listing. If missed that part of webinar listen to replay it's important to get right.

Audience Question:
Q: I know this is dominated by Google local / maps search questions.. But.. I am lost on how to update clients "Apple Maps" I went to their site, submitted a ticket and the response was "your request 'may' be viewed." locations are correct on google but people with an iphone or ipad using their maps the clients locations are way off leading customers away[Josh Bailey] ---
A: Good Q! I would post over at the http://localsearchforum.catalystemarketing.com/

Audience Question:
Q: Anyone offer the service to update old citation listings?[Malcolm Maybury] ---
A: Nyagoslav still does I think.

Audience Question:
Q: Anyone offer the service to update old citation listings?[Malcolm Maybury] ---
A: Email me Malcolm and I'll intro you if you don't know him or have email.

Q: Thanks have a restaurant client who has moved, 250+ ciations need updating[Malcolm Maybury] ---

Q: Ok will do thanks Linda[Malcolm Maybury] ---

Audience Question:
Q: How important are unstructured citations? can they tip the balance in your favor?[Jordan Parkes] ---
A: I would think they can if they come from highly trusted sources. Let's say a mention the NYT

Audience Question:
Q: Is it important to have a Google+ Local page and a Google+ Business page? If so how important is it to have them consistent with URL's, email address and other information?[Tony Ferreira] ---
A: If don't have G+ page yet DON'T set one up now. If have one don't merge now. Google is automatically upgrading all Place pages to G+ pages. Google says best to wait for upgrade.

Audience Question:
Q: This is an exceptionally powerful webinar. Great solid content. And i thought I was an expert[Hans Storrie] ---
A: Our speakers ROCK! :-)

Audience Question:
Q: I missed the first hour can I rewatch it?[Mark Fabela] ---
A: Yes will be recorded. Replay up in a few days here: InsideLocal: Expert Local Search Webinar Series - 100% FreeBrightLocal and here: InsideLocal Webinars

Q: Thank you!![Mark Fabela] ---

Audience Question:
Q: are links still the biggest factor in ranking Google Local?[Jordan Parkes] ---
A: Quantity and consisitency is still a huge factor - MOZ Local Search Ranking Factors: Local Search Ranking Factors 2013 - Local SEO and How to Rank in Google - Moz

Audience Question:
Q: are links still the biggest factor in ranking Google Local?[Jordan Parkes] ---
A: Not IMO never have been unless way competitive mkt. If don't have Places violations and do on-site really well with all the right "Local Hooks" that's main thing.

Q: Phone Numbers, Voice Broadcasting & Auto Dialer Software | CallFire and www.callforce.com been working well[Josh Bailey] ---

Audience Question:
Q: what is SAB ?[Md Talukder] ---
A: Service Area Business

Audience Question:
Q: Can I get a recording of the citation webinar he is talking about right now?[Eric Lee] ---
A: http://localsearchforum.catalystemar...h-success.html

Audience Question:
Q: Interested in understanding how de-dupe effort is priced by speakers?[R T] ---
A: You mean Places dupes? I used to charge Dentists 300 per dupe back when I worked on clients b4 I started specializing in training.

Audience Question:
Q: what is IMO[Carole Wotherspoon] ---
A: in my opinion

Q: what links are safe now?[steve debo] ---

Q: ty[R T] ---

Audience Question:
Q: but how come there are businesses on 7pack has no citation or high quality links but still ranking high[rahim ezzadpanah] ---
A: Great onsite optimization usually

Q: sorry, last one was Call Tracking - Phone Call Analytics for PPC, SEO, and Offline Marketing[Josh Bailey] ---

Audience Question:
Q: but how come there are businesses on 7pack has no citation or high quality links but still ranking high[rahim ezzadpanah] ---
A: Cuz the top part of the pack is controlled by ON-SITE SEO organic ranking factors

Audience Question:
Q: Beeen interrupted for lengthy client call... is this being recorded?[Mark Burrell] ---
A: Yes will be recorded. Replay up in a few days here: InsideLocal: Expert Local Search Webinar Series - 100% FreeBrightLocal and here: InsideLocal Webinars

Q: the one i am talking about doesnt even have page title[rahim ezzadpanah] ---

Audience Question:
Q: Is there a tool to find where your competitors have submitted citations?[joel Castro] ---
A: The Best Local SEO Tools and Software. Trusted by Thousands. | Whitespark

Audience Question:
Q: what is natural for citations? would you set up 4-5 per week for a new client - or less[vickie griffith] ---
A: Great insight here - http://localsearchforum.catalystemar...h-success.html

Audience Question:
Q: no seo at all[rahim ezzadpanah] ---
A: We have a "Why ranks High" game at the forum. Would be good to post it here. Ranking Puzzles

Audience Question:
Q: We use BrightLocal Citation Tracker, its a cool tool.[Krinal Mehta] ---
A: Us too! It's fantastic!!!

Q: do your tools apply to New Zealand?[Carole Wotherspoon] ---

Audience Question:
Q: There is no recording here, can someone help? I only see a slide deck[Eric Lee] ---
A: Yes will be recorded. Replay up in a few days here: InsideLocal: Expert Local Search Webinar Series - 100% FreeBrightLocal and here: InsideLocal Webinars

Audience Question:
Q: http://localsearchforum.catalystemar...h-success.html[Eric Lee] ---
A: THanks Eric!

Audience Question:
Q: Industry wise, top citation sites are different, do research that when you build citations.[Krinal Mehta] ---
A: Top 50 local citation sites - US, UK, Canada & Australia - BrightLocalBrightLocal

Audience Question:
Q: What are themail citation agrgators again.?[steve debo] ---
A: Acxiom, Localeze, ExpressUpdate, Factual

Audience Question:
Q: any canadian citation sites?[Isabelle Bakran] ---
A: Top 50 local citation sites - US, UK, Canada & Australia - BrightLocalBrightLocal

Q: If Reputation is more then revews what else is it?[Josh Konigsberg] ---

Audience Question:
Q: are reviews from 3rd party sites important and influence rankings.. eg, Yelp, Facebook, other sites, etc.?[Dan League] ---
A: Google pays attention to these, so they are very important.

Audience Question:
Q: Please ask the speakers to talk about the requirements to be considered an 'expert' reviewer by Google[Alex Weiss] ---
A: Out of time don't think we can cover. Can ask in the forum.

Q: can you send a link to what he is tlking about?[Josh K] ---

Audience Question:
Q: This webinar rocks. So much useful information[James Troyano] ---
A: Thanks James!

Audience Question:
Q: You may have covered this but I have been in and out due to a client meeting- Can SAB's have the G+ business page once their listing is in the new dashboard?[Amber Robinson] ---
A: Yes

Q: please send a link to the site the last speaker was talking about[Josh K] ---

Audience Question:
Q: Doesnt Bright local have something similar?[steve debo] ---
A: Local SEO Tools | Local Search Tools | Local SEO Software | White Label SEO Tool - BrightLocal.comBrightLocal

Audience Question:
Q: Is there an example (url) of this website review funnel?[Ernest Lambert] ---
A: I think Matt has video on it. Please ask in the QA forum and I'll find it after the event. Webinar Q & A Forum Thread – For questions we can’t get to during the event:
Optimization for Service Area Businesses - Video is Live


Audience Question:
Q: Thanks to all of you :-)[Andy Kuiper] ---
A: Welcome Andy thanks for coming!

Q: Thank you all.[Kevin Hudgens] ---

Q: what is CSAT ?[Md Talukder] ---

Audience Question:
Q: Linda, is your local seo training class web-based?[Ernest Lambert] ---
A: Yepper

Q: Does it hurt to take a review from Yelp for example and copy & paste it onto a page of your website?[Alex Bungener] ---

Q: Can you provide your funnel as a wordpress plugin?[Jason Weaver] ---

Audience Question:
Q: what is the url?[Ernest Lambert] ---
A: Info on Advanced G+ L training and Local SEO with automated Local SEO template here: Google Places Help, Consulting, Training, Support

Audience Question:
Q: Can we get a link to the mentioned class?[Micheal Waldrup] ---
A: Mine? See my answer above.

Audience Question:
Q: Is Google+ the best place to put reviews?[Pete Donlan] ---
A: The best strategy is to offer up several places to leave reviews. Don't put all your eggs in one basket.

Audience Question:
Q: Is Google+ the best place to put reviews?[Pete Donlan] ---
A: Should diversify. Google "Blumenthal review apocolypse" for great strategy post

Audience Question:
Q: What is CSAT ?[Md Talukder] ---
A: customer satisfaction

Audience Question:
Q: perhaps I missed it earlier. What is the URL for the list of citation sites that allow hidden addresses?[Colby Howell] ---
A: Private Local Citations: Where Can You List Your Business But

Q: many thanks1[Colby Howell] ---

Audience Question:
Q: perhaps I missed it earlier. What is the URL for the list of citation sites that allow hidden addresses?[Colby Howell] ---
A: Phils hidden address citations list: Private Local Citations: Where Can You List Your Business But

Q: I am a small business owner but whoever i talk to for my business they say they dont deal with locksmith listings and seo, is there anybody out there interested in doing seo for a local locksmith company,[rahim ezzadpanah] ---

Q: no sound[Allen Warren] ---

Q: okay[Allen Warren] ---

Q: Sorry, IP addresses from our office computers?[Beatriz Chalas] ---

Audience Question:
Q: When you ask our patients for reviews on the spot (from our office computers), what happens if the reviews come from the same URL?[Beatriz Chalas] ---
A: It's NOT allowed. Can make it so all your reviews get blocked.

Q: Did Thomas use survey monkey of a specially disigned webpage for his survey?[joann mclellan] ---

Audience Question:
Q: We tried sending emails asking for reviews but that didnt work. Our patients forget to do it[Beatriz Chalas] ---
A: Ask them to do on their phone NOT logged into your wifi

Q: Ahhh, ok[Beatriz Chalas] ---

Q: Thanks : )[Beatriz Chalas] ---

Audience Question:
Q: Any recommendations for a system that works?[Beatriz Chalas] ---
A: Asking for Reviews (Post Google Apocalypse) | Understanding Google Places & Local Search Plus check Phil Rosek's blog for TONs of great review tips.

Q: Tom, would you put a call tracking a YT video?[cheryl lynn] ---

Audience Question:
Q: Please let eveyone know to VERIFY your NAP with the USPS; every client I have worked with has an incorrect Address on their website.[Gretchen Salstrom] ---
A: Google does not care what official mailing address is and it can be diff than physical address. I teach bunch of diff checks to be sure you get it the way G likes it.

Audience Question:
Q: when you say check Google - the way it is displayed is different when you look at it on the map versus how it shows when you're entering the info into the listing[Kathleen Rhodes] ---
A: Yes that does not work because sometiimes G abbreviates for display purposes.

Audience Question:
Q: Earlier I think it was Matt was talking about a web page he was going to show is but didnt. It was a page he uses to guide customers to give reviews. Can you give a link to that page?[Josh K] ---
A: 'll post it later in our QA thread: Webinar Q & A Forum Thread – For questions we can’t get to during the event:
Optimization for Service Area Businesses - Video is Live


Audience Question:
Q: Should a service area business that wants to hide their address across the web, include the address on the website , or can they just put name and phone #?[Shaina I] ---
A: Best to show on the site if possible!

Audience Question:
Q: PLEASE SEND LINK- Earlier I think it was Matt was talking about a web page he was going to show is but didnt. It was a page he uses to guide customers to give reviews. Can you give a link to that page?[Josh K] ---
A: Josh see above.

Q: Very helpful nfo - across the board..Thank you to all involved!![Steven Greenwood] ---

Audience Question:
Q: the office can take the reviews and use a service to post them out or ask them / help them to do it on therir phones and or have them bring in their reviews for gifts or rewards?[Josh Bailey] ---
A: No way no way no way!

Audience Question:
Q: how many people are on this webinar?[Chris Agro] ---
A: 800 registered

Q: Great webinar!!![Ernest Lambert] ---

Q: Wonderful webinar, thank you so much and very happy holidays!![Esther Kane] ---

Q: Thank you...[Ernest Lambert] ---

Q: so no on a customer using their phone to post a review on fb, google, yelp?[Josh Bailey] ---

Q: No Thank You![Kevin Bultemeier] ---

Q: Yes thank you all for the great info! Sorry I missed much of it..[Micheal Waldrup] ---

Q: Fantastic job everyone[Alex Weiss] ---

Q: Thanks a ton for this very informative presentation [Scott Gilbert] ---

Q: Thanks[Alex Weiss] ---

Q: Really appreciate guys.Brilliant Stuff!!!!! Happy Xmas![Hans Storrie] ---

Q: have a good one :-)[Leonardo Wood] ---

Q: Thank you everyone![Chris Agro] ---

Q: Thank you![Chip Jones] ---

Q: thanks![ruben contreras] ---

Q: thank you guys[rahim ezzadpanah] ---

Q: Our tool is an all-in-one to help build unique city page specific content - along with the review strategy - NearbyNow.co I'd be happy to describe to anyone who wants the easiest solution to what was covered on this webinar[Bob Misita] ---

Q: Thank you and have a great Christmas and a profitable new year[Martin Lloyd] ---

Q: Thank you. Great Webinar[Frank Prieto] ---

Audience Question:
Q: Thanks. Can you tell how many actually joined?[Chris Agro] ---
A: A few hundred