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  1. liorenda

    Listing Overall Rating

    Hey guys and girls, I just downloaded the GMB insights for one of my clients, a brand with multiple locations, and saw in the CSV file a column which I never saw (or noticed) before: Overall Rating. The score seems to be between 0 and 5. Does anyone have some more specific info about this...
  2. liorenda

    Suspensions, Suspensions, Suspensions

    We didn't file for reinstatement yet. It was so surprising to see listings getting suspended even before the code was sent, that we wanted to see if anyone else encountered those harsh restrictions.
  3. liorenda

    Suspensions, Suspensions, Suspensions

    Those are walk-in businesses, and people are looking for a nearby location. It's also an industry with fierce local competition, so having a wide distribution of listings sure doesn't hurt.
  4. liorenda

    Suspensions, Suspensions, Suspensions

    Did it rise to the level where listings get suspended automatically, even before the code arrives? That's really harsh. Any thoughts on how to deal with it?
  5. liorenda

    Suspensions, Suspensions, Suspensions

    Hi there, One of our clients in California, which already has over 100 listings, is trying to add new ones to his GMB account. For some reason, every new listing that we add gets one of two things: it's either suspended immediately, or the Google postcards never arrive (we obviously sent more...
  6. liorenda

    Verify Now vs. Reconfirm Location

    Actually, I was hoping you guys could tell me what this means before I press it, in case it's an unreversible thing (slight chances, I know, but it's still a new customer and I don't want to take any chances).
  7. liorenda

    Verify Now vs. Reconfirm Location

    I have no idea what happened with the verifications before. We took over the work of another SEO agency, and we're trying to sort up the mess they made.
  8. liorenda

    Verify Now vs. Reconfirm Location

    Hi there, One of my clients has unverified GMB listings (he tried to verify them before, unsuccessfully). When I enter some locations, I get to choose between "Verify Now" and Reconfirm Location". I know what Verify Now means, but what it Reconfirm Location?
  9. liorenda

    Aggregators and Yahoo Small Business ongoing payment

    Hi guys, Do you find any need in paying a monthly/annually fee for aggregators (via Bright Local) and Yahoo Small Business listings (or Yext)? We spend a hefty part of the marketing budget on these ongoing services, while not sure if it's necessary after the initial payment. Any thoughts from...
  10. liorenda

    GMB FAQs Error

    Forgot to mention that now we can't reply reviews either. Keeps giving us an error message. We downloaded the new GMB app, hoping we could answer via the app, but I guess it's not built for bulk verified accounts, since it only presents 100 locations out of the 300 we possess.
  11. liorenda

    GMB FAQs Error

    We filled in the contact form, but never got any answer or call.
  12. liorenda

    Possible Effect of the Medic Update

    Hi there, I manage two brands which are both in industries related to the Medic / YMYL algorithm update. I recently noticed that both brands maintained local rankings for their main keyword, but keywords in 2nd or 3rd priority (could be a variation on the main keyword) got hit pretty bad, both...
  13. liorenda

    GMB FAQs Error

    It's been more than a week since trying to contact GMB chat support, but I haven't heard from them since. What is their usual response time? Is there another way to contact them?
  14. liorenda

    GMB FAQs Error

    Thanks! will definitely do that.
  15. liorenda

    GMB FAQs Error

    That would be great! Please note that we didn't violate any guideline (no URLs in the answer etc.).
  16. liorenda

    GMB FAQs Error

    Both options were tried. none of them worked.
  17. liorenda

    GMB FAQs Error

    Hi there, One of my clients has a bulk verified account in GMB, but when trying to answer a question in the FAQ section, it keeps returning an error message (See photo attached). When trying to answer as a "regular" user, it works fine. It goes the same for another client, which isn't bulk...
  18. liorenda

    Using UTM in URLs

    Not at all. I was just wondering whether it's fine to use UTMs for my GMB listings. After all, if Google does treat those URLs as individual ones, then there's no consistency with my other citations.
  19. liorenda

    Using UTM in URLs

    I found this response from John Mueller saying that a URL with a UTM means a different URL. This might cause a problem if all my citations are with the original URL.
  20. liorenda

    Using UTM in URLs

    I have a faint memory of Google (or one of it's employees), telling not to use UTM codes in GMB URLs. I tried to track it down, but couldn't find any trace of it. Is my memory playing games with me?
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