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  1. Cordell Crowley

    3-Day Change of Ownership for a Google Maps listing?

    So this is something we've seen 2 or 3 times since early Monday this week and I figured I'd go ahead and post about it. Basically, it's the classic "change of ownership" process for a Google Maps listing except that the timeframe on it now is 3 days instead of 7 days. This is the first we've...
  2. Cordell Crowley

    Google Beginning to Push Ads More in the GMB Dashboard

    Seems like Google is trying to use the GMB dashboard to draw businesses into doing Google Ads more and more lately. Saw this pop up in all of my clients' dashboards today: With all of the problems that Bedlam has caused the last month, I think it's safe to say that this is definitely 100%...
  3. Cordell Crowley

    GMB Postcard Tracking?

    So a client for one of our sister companies set themselves up on GMB and ordered the postcard for the verification, and they apparently were provided a tracking number for the postcard from Google after ordering it so they could see the progress and know when exactly to expect it. The business...
  4. Cordell Crowley

    GMB Phone Support No More?

    So, one of our people tried calling GMB Support today and it goes straight to a voicemail that says "Our contact options have changed. The fastest way to get support for Google My Business is to visit g.co/contactgmb" and then hangs up. Sooo does this mean no more phone support? I hadn't seen...
  5. Cordell Crowley

    Maximum of 20 Service Areas on a GMB Listing

    So, logged in this morning to something I'd never seen before. When inputting a client's service areas, I got an error message that "you can only add up to 20 areas". Definitely something new for us and never had it pop up before. Did some testing and it doesn't seem to matter if it is 20...
  6. Cordell Crowley

    Video Verification Prompt When Claiming a Listing

    So saw something new today. We were claiming a SAB listing for one of our clients and when we got to the verification screen, video verification was listed as an option in addition to the usual PC method. It looks like it automatically checks to see if anyone is available to connect to and...
  7. Cordell Crowley

    Google My Business Review: Auto-Suggested Reply

    Saw something for the first time today: Google auto-suggested a reply for us when replying to a review. When clicking the "reply" button, it auto-populates a "suggested reply". The reply itself is really basic and I wouldn't bother using it, but hey- new updates to GMB that aren't really helpful...
  8. Cordell Crowley

    Removing Indoor 360 Streetview?

    So, one my clients has an issue where they are wanting old 360 Streetview photos of the interior of their business removed from the Google Maps page. Link to their listing: here They've got a whole 360 experience from a Google Trusted Photographer of the inside of the shop from way back in...
  9. Cordell Crowley

    Agency Dashboard not updating?

    So our agency dashboard has not updated the last couple days and I'm mostly curious if anybody else has run into this problem. We were at 1795 total locations on Monday morning, and now we are still showing 1795 locations even though we've added ~20 or so new ones in the last couple of days...
  10. Cordell Crowley

    Google Showing "Businesses You Manage" in search results?

    Saw this for the first time this morning: When signed in to our agency account, we get a list of business listings that we manage whenever we do floral-related searches (all the listings in this account are for our florist clients). Have not seen this before until today. Few things of note...
  11. Cordell Crowley

    Getting two side-by-side businesses of the same type to show up on Google Maps

    We've got a client who is a florist. Recently, she purchased another flower shop and instead of leaving it at its old location, she decided to relocate it directly next door to her current flower shop... so you have two florists that are next door to each other in the same building. (Yes we...
  12. Cordell Crowley

    Google Listings being stuck in "Pending Review"

    Hey all, So far today, almost all of our business listings (about 80%) that we have made a change to/claimed/updated info on/etc. have gone into "pending review" and seem to be stuck in it temporarily. Some have been stuck for up to 4-4.5 hours. This does happen from time to time on listings...
  13. Cordell Crowley

    Multiple 1-star Reviews in Short Timeframe

    So, one of my clients has recently been under fire from a personal attack from someone who has an issue with her herself and has never done business with her. They, and their friends/family, have left multiple 1-star reviews on the Google Maps listing- some of which are just 1-star ratings with...
  14. Cordell Crowley

    Removing an old business from Yellowpages?

    Hey all, so I don't have any experience with Yellowpages thus far, but a client I have is very concerned about a YP issue so I figured I'd try to get it taken care of. It sounded simple enough: The old business at his address (from many years ago before his business moved in) is still listed...
  15. Cordell Crowley

    New? Google Auto-Generating "Suggested Post" w/ Customer Review

    So, we had this pop up in the dashboard for one of our clients just earlier: It's an auto-generated "suggested post" complete with the graphic and everything. It's pulling the information from the most recent review also, as reviewer Ben Sutherland left a 5-star review saying "Top notch every...
  16. Cordell Crowley

    Yelp Listings Claimed by "Corporate"?

    I was looking through some client's Yelp listings we had yet to claim, and I noticed some were able to be claimed by us even though they're already marked as claimed. As shown in the screenshot, they had a message saying they could be claimed by a local representative in addition to corporate...
  17. Cordell Crowley

    "Manage Spreadsheets" option in Agency Dashboard gone?

    So the "Manage Spreadsheets" button in the Agency Dashboard is gone for me. It's been gone for roughly a week now, and I passed it off as a glitch at first but it is still missing. It used to be right where the red box in my screenshot is. It was a pretty helpful tool, especially when the...
  18. Cordell Crowley

    Issue Claiming Already-Claimed Listings

    So, everybody is familiar with the process of doing a Change of Ownership process on an already-claimed listing to claim the listing under a new email. We've been having issues since Monday with this not working properly. The issue is this: When you first try to claim the listing, it's...
  19. Cordell Crowley

    Google Assistant Booking Through GMB

    So, we noticed this in all of our U.S. clients' dashboards just earlier: Looks like people can book through GMB with Google Assistant now, and it is an automatic opt-in that you have to manually opt out of. This section from the support via "Learn more" link says this: " If customers ask for...
  20. Cordell Crowley

    Unable to See Business's Star Rating/Number of Reviews at First Glance?

    So we were doing some research on vehicle detailing businesses in the Dallas area and noticed that we didn't have any first-glance knowledge of the businesses' review data. We couldn't see what their star rating is or how many reviews they have without either clicking on the listing itself, or...
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