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  1. Scott ClientClicks

    Tool to block malicious GMB community edits?

    I watched a webinar last week about the Maplabs tool. They mentioned that GMB listings managed by in Maplabs can be locked to prevent community edits. Has anybody tried this feature? If so, do you recommend it? I have a client listing I manage that keeps getting its website address removed...
  2. Scott ClientClicks

    Theory about behavioral signals outside of GMB primary location

    I read an email from Thomas of Geomapy today about a ranking theory to boost GMB rankings in areas outside the primary location. I can't find a blog on Geomapy to link to, but here's an excerpt from what he said in the email blast: From our testing, it looks like the key to push rankings in...
  3. Scott ClientClicks

    Chat software recommendations?

    I have a new law firm client that is looking for a chat app to integrate with WordPress. I currently use a hosted chat service for other clients, but this client wants a self run chat service where the people in his office handle the chats. I know there are a lot of options out there, but does...
  4. Scott ClientClicks

    Two GMB locations near each other, one office closing. What to do?

    I have a client with two offices which are very close to each other. Both offices have GMB profiles which are claimed. The office that's closing is consolidating its staff with the nearby office. The closing office has a nice profile with more reviews than the receiving office, so I'd rather...
  5. Scott ClientClicks

    Geofencing with Adwords?

    One of my clients wants to be able to target a certain building and then trigger display ads to people who visited that building. I haven't played with geofencing before and was wondering whether anyone has experience with that technique in Google Ads or other paid ad platforms. From what I can...
  6. Scott ClientClicks

    Negative review left for wrong business name, but Google still wont take it down

    One of my attorney clients received a negative review that mentions a different attorney in the same city who has the same last name, but a different first name. Also that attorney practices a different type of law and the review mentions that. I thought this would be a clear violation of the...
  7. Scott ClientClicks

    Anybody using Event Schema Markup?

    I'm working on local SEO for a business association client that wants to promote community events. I've used json-based markup in the past, but not for events. Here's a screenshot of an example of what I'm trying to achieve. If you got this to work where the events show in the search...
  8. Scott ClientClicks

    What do some GMB categories show "category in city"?

    I was using Brightlocal to do a citation report for a client today and noticed that some categories show up as "category in city" in the Brightlocal report and also in the knowledge panel. You can see an example if you search for "moseley collins attorney at law". You'll see in the knowledge...
  9. Scott ClientClicks

    Using mapmaker to remove business name spam. Does a DBA make it OK?

    What's your opinion on recommending our clients register a DBA (doing business as) alternative business name in order to have a more descriptive name in a GMB profile? Google's guidelines say to: It seems to me that for instance a lawyer called John Smith, Attorney at Law could register a DBA...
  10. Scott ClientClicks

    How to remove building name in address?

    I have a doctor client whose office used to be in a hospital. The address in his google business listing showed hospital name: street address. He moved his practice out of the hospital to another building and we updated the listing with the new address; however, now it shows hospital name: new...
  11. Scott ClientClicks

    Brightlocal adding data aggregators to citation burst submission service

    I just received an email saying that Brightlocal is now offering submission to data aggregators for $55 per year. It's unclear whether they have an API to do this or whether it's done by manual submission like they do with their other citations. I think there are pros and cons to each...
  12. Scott ClientClicks

    MozLocal - How long for Acxiom and Localeze?

    I am having a hard time biting the bullet to subscribe my clients to Yext due to the high price and annual renewal requirement. Instead, I've been testing out Synup, Brightlocal and now MozLocal. I'd be happy to share my experience with Brightlocal and Synup if anyone is thinking of trying...
  13. Scott ClientClicks

    Company is merging, what's the best solution to combine GMB profiles?

    I have a client (company A) who is preparing to merge with a more established company (company B). Each company has a GMB profile, but the profile for Company B ranks better in the local pack than my client's profile. The problem is that the new merged company will retain the name, address and...
  14. Scott ClientClicks

    Use Google Voice Number for GMB?

    I have a small business client who uses his personal cell phone as his only phone number. He doesn't yet have a GMB listing, but is eligible since he has an office location and a website. He doesn't want to post his cell number online in GMB and in citations and suggested using a free Google...
  15. Scott ClientClicks

    Review Snippet Stars Gone

    Last week, I found that a few sites I manage lost their star rankings that formerly appeared in the serps. For one site, the snippets were appearing on the testimonials page for many years, but are now gone. I recently read an article on seroundtable.com that talks about a recent crackdown...
  16. Scott ClientClicks

    Advantage to using iframe over 301 redirect?

    I've taken over marketing for a new lawyer client and he has a situation that I haven't seen before. His old domain (I'll call it oldsite.com) is no longer being used and his new domain which I'll call newsite.com, is the one that's being built out and promoted. However, if you enter in his...
  17. Scott ClientClicks

    GMB penalty due to business name? No Description!

    I have been working on promoting a new law firm who rolled out their website just last month. This is a brand new firm with a unique business address, so I don't expect any duplicate listing issues or NAP inconsistency problems. Unfortunately, even though I've diligently added citations (using...
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