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    Google Changes and Publishes Wrong Hours

    Thanks for all the good answers. You're all right on with what I've found. Google is getting the hours off the linked to business page that represents the retail store, auto service portion of our business and the "out-lot" convenience stores that this hours screen grab is representing. The...
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    Google Changes and Publishes Wrong Hours

    Some days I wonder what goes on at Google. They randomly change a location's hours and publish it. Then, I have to go in and manually correct the hours back. I don't have time to fix Google's constant misinformation. It's a horrible user experience and a complete waste of my time. Why do they...
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    GMB Marking Service Listings as Duplicate

    I spoke to someone at Google and was told having both listing types resolve to the same location page on our site is what's triggering the duplicate status.
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    GMB Marking Service Listings as Duplicate

    Hi Joy, Both listings go to the same URL location pages, but neither have overlapping purpose. The retail listings are for the retail stores and the auto service is for car/truck repair and maintenance. Is the URL the determining factor for separate listings? Thanks, Caleb
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    GMB Marking Service Listings as Duplicate

    Hi Scott, Thanks for the suggestion. Yes, I do mean duplicate in the dash. The service listings already have a store code for each location separate from the retail store code. Any other thoughts? Caleb
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    GMB Marking Service Listings as Duplicate

    Our retail stores have an auto maintenance/repair service attached to the main building. This service business has separate hours, phone number, staff, signage, entrance, etc. I broke these service centers out about 2 years ago due to customers thinking they had the same hours/phone as the...
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    Google's Policies are Killing Us

    Hi Joy, The Sioux City, Iowa location is closed. I'll PM you the opening date.
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    Google's Policies are Killing Us

    Hi Joy, I verified that my company account/email is the only one connected to the listing. Our Sioux City, Iowa listing is the one that's marked as open and driving customer traffic to the location. Search "Fleet Farm Sioux City" to view the listing. I've got it in my GMB dashboard but...
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    Google's Policies are Killing Us

    I guess it seemed like they were sending them out automatically since I had a one manager return a card before I requested it from Google. I realize anyone can request it. One of the other locations is telling me the code was sent even though I hadn't requested it. I don't literally scream at...
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    Google's Policies are Killing Us

    We're opening 5 new locations this year--all new construction. The GMB listing is auto generated and horribly populated. GMB randomly decides when to send out the postcard w/code. Often this is well before there is any personnel beyond construction workers at the sight. Even though I email the...
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    Email From Google About GMB Photo

    I get regular emails from them for the Local Guide program. Some about photo uploads or views, some about reviews or questions posted about a place I visited.
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    Deleting a Duplicate

    Thanks James. I went through the delete and I'm still alive. I appreciate your input.
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    What am I doing wrong?

    The other thing that often gets overlooked is what has taken your place. Just because you dropped doesn't mean you did anything wrong. Maybe your competitors are doing more right. Also, make sure you have Search Console connected and pulling in data. That can provide a lot of insights.
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    Deleting a Duplicate

    Why do I feel like I'm signing my own death certificate by deleting a duplicate listing in my account? I have two identical listings for one store location and I want to delete one from our account. I'm 6 or 7 steps/screens into the deletion agreement and it's getting worse not better. I being...
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    Resolve what update?

    I have at least one listing a day with a "Resolve Issue" notice. Most are absolutely useless, like this one: There is no visible difference. Does anyone else get relentless issues to resolve day after day?
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    Creation of Google Indoor Maps

    Howdy, I'm wondering how to create an indoor map for our business locations. I found these two resources: https://support.google.com/maps/answer/2803784 https://www.google.com/maps/about/partners/indoormaps/ Nowhere does it provide information on how the floor plans are created. Do I have...
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    New LGBTQ GMB Attributes?

    Hi Brian, That showed up this week for me in the GMB dashboard. Was hoping GMB has some documentation to understand what it would take to qualify for this.
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    Remove Photo From Location Listing

    Priya, The photo is no longer associated with our listing. Thanks for your help. Caleb
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    Remove Photo From Location Listing

    Hi Priya, I've posted the request in the GMB Support Forum here: https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/Remove-Photo-From-Location-Listing/td-p/1131795 Thanks for your help. ~ Caleb
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