It should depend on the industry (primary category). I would call back in 48 hours and ask them to escalate it. The weirdest part when I called is that GMB COULD see services on their end in my account, but I could not. I had to do a screen share to convince them I was being truthful.
I pestered the GMB phone line and services are now back in the client's account. It may be a bug, but it is something they can control.
We had a dip in maps listings right around the time the services disappeared. The traffic has not recovered in the week or so that we've had services back.
I've had about 100 of 150 listings get the "POI Establishment" added as a secondary category, making 11 total categories.
Client pages in these industries: dental, home remodeling, dermatology, landscaping, SAAS.
I have a dental client whose services disappeared recently. not just what was populated in the fields, but the option to add services. I spoke with GMB support and they said to give it 48 hours, but not all businesses are entitled to services... I have 100 other dental listings with GMB and no...