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  1. Chris Ratchford

    Schema markup for Orthodontist... Dentist or Physician?

    I'm curious to know what the best choice for schema markup for an orthodontist client. Personally, I think Dentist is a better fit. Or does it matter?
  2. Chris Ratchford

    LocalU Advanced Coming to Santa Monica February 6, 2019

    From the looks of it, there aren't that many affordable hotel options. That said, there are some decent airbnb/vrbo options.
  3. Chris Ratchford

    LocalU Advanced Coming to Santa Monica February 6, 2019

    Pretty sure I'm making the trip to sunny Southern Cal in Feb! Any idea when the hotel will be announced? My wife is coming so we can make it an extended vacation :)
  4. Chris Ratchford

    Hibu claimed a new GMB listing w/out client's consent- rejected owner request

    Dentists... they're with patients all day and it's hard to get them to commit after work.
  5. Chris Ratchford

    Hibu claimed a new GMB listing w/out client's consent- rejected owner request

    I'm consolidating a number of dup GMB listings for a client. Unbeknownst to him, Hibu created a new GMB listing and now we're trying to get access so we can merge with the original claimed listing. I can't find any APPEAL button in the notification email from Google. I'm trying to handle this...
  6. Chris Ratchford

    Patient writes 1 star review for dentist at all 5 locations...

    Just wanted to update in case this is an issue with others. When I went to flag the dup reviews in the GMB dashboard, I clicked the "Flag as inappropriate", but nothing happened (each time I clicked). I had to explain to GMB chat support and shared my screen with the support rep. Strange bug...
  7. Chris Ratchford

    Patient writes 1 star review for dentist at all 5 locations...

    GMB chat? On Twitter? I can't get a response... they usually respond quickly; but I'm not getting anything.
  8. Chris Ratchford

    Patient writes 1 star review for dentist at all 5 locations...

    I have a client who received a pretty bad 1 star review, but the issue is that the patient posted the exact same review for each location (but the only visited one office). Here's a link to the reviews in question: Google Maps. I sent a DM on Twitter to @GoogleMyBiz, but haven't heard back...
  9. Chris Ratchford

    🐦 Local Falcon is giving me sleepless nights...

    Jesus lord, help me! When @JoyHawkins says dental SEO is super hard, I need to find a new gig!
  10. Chris Ratchford

    🐦 Local Falcon is giving me sleepless nights...

    @JoyHawkins not the tool, but the results. SEO is (has) becoming a crapshoot.
  11. Chris Ratchford

    🐦 Local Falcon is giving me sleepless nights...

    I'm quickly becoming addicted to Local Falcon! But I don't know if I can show clients this without being able to clearly explain inconsistent rankings with each map pin... I've tested a number of clients and competitors and I can't see any commonalities.
  12. Chris Ratchford

    New Ownership: Joy Hawkins' Company Sterling Sky, Inc. Has Acquired the Forum

    Re: New Ownership: Joy Hawkins’ Company Sterling Sky, Inc. Has Acquired the Forum Same here! I remember the first training course from Linda about the same time. I wouldn't still be here without her help. Congrats Linda!
  13. Chris Ratchford

    Web Marketing Events in 2016

    I'm heading to Seattle for Mozcon Local/Local U Advanced next week. Then to Local U in Williamsburg VA two weeks later.
  14. Chris Ratchford

    What do You Use to Bill Clients?

    PayPal FTW. I pay extra for recurring billing and virtual terminal. Most of my clients don't feel comfortable entering their CC info online... so they sign their contract, fax it to me. I use the virtual terminal for one time charges... then I use recurring billing for monthly charges.
  15. Chris Ratchford

    Adding 2 different Google Analytics tracking code to one website?

    So he still wants the additional GA code... he didn't even know we already had GA code installed. And he didn't know that we already have AdWords setup... which was setup years ago. I called the client and spoke w/ the office manager and she's not sure why we need to add additional code and...
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