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  1. Nikki Stine

    Unable to Add Free Listing To YP Due To "Thryv.com" sales.

    So funny thing, I just had to add. Since I messed around with the free listing page this weekend (using my own information) I received a phone call first thing this morning. I asked some questions and was told 1) All new listings are verified by a phone call. The phone call verifies the...
  2. Nikki Stine

    Unable to Add Free Listing To YP Due To "Thryv.com" sales.

    I messed with this a lot back in December. But I don't know if it has changed since then. @Jeremy Web Flux Marketing - Were you signed in to a Yellowpages.com account when you did this? If so, perhaps try going to https://adsolutions.yp.com/login and sign in with the same account... then...
  3. Nikki Stine

    Rendering Schema Reviews in HTML

    @Steph H - I use My Testimonials by JoomUnited. (sorry for the late reply)
  4. Nikki Stine

    Rendering Schema Reviews in HTML

    So, this may not be a direct answer to your question, because I'm talking about a site built in Joomla. But I imagine there is something similar for Wordpress. I have a client using the GatherUp widget, and I wanted something similar for another client who does not have the GatherUp...
  5. Nikki Stine

    Does Google remove erroneous reviews without being prompted?

    Thank you for the reply @Phil Rozek. I guess as long as it was removed I should be happy.
  6. Nikki Stine

    Does Google remove erroneous reviews without being prompted?

    I notice a couple days ago that one of my clients received a 4-star Google review with the text "Never been." That was all they said. I made a mental note to check back on this and protest it. It's been two days and I went to check on it this evening and the review is not showing on their GMB...
  7. Nikki Stine

    Client GMB Suspended for No Reason - Again. Can a competitor cause this?

    Good news. I did get an email reply to the appeal that the GMB listing is no longer suspended. Of course, they did not give a reason. After giving the quality guidelines further scrutiny, I only came up with one possibility. About 3 weeks ago a Google Post ran that mentioned a contest...
  8. Nikki Stine

    Client GMB Suspended for No Reason - Again. Can a competitor cause this?

    Understood. Thanks again! I'll stay on it and hopefully this will be resolved.
  9. Nikki Stine

    Client GMB Suspended for No Reason - Again. Can a competitor cause this?

    Thank you @Colan Nielsen for the reply! When you said the suspension could be at the account level.... Does that mean one of the users who are owners/managers?
  10. Nikki Stine

    Client GMB Suspended for No Reason - Again. Can a competitor cause this?

    Yes. It has been a claimed business. So now it's looking like that (appearing unclaimed) on the public--facing side, and like this on my back end.
  11. Nikki Stine

    Client GMB Suspended for No Reason - Again. Can a competitor cause this?

    I have a used car dealer client who had their GMB listing suspended almost 7 months ago in Sept 2018. I appealed the suspension, and it was rather quickly resolved. (You can see the last thread I posted about it here: Client GMB suspended due to quality issues - no idea why (??) - Local...
  12. Nikki Stine

    What do you use for proposals?

    I've used Nusii. It's nice because they look great online, and can also be downloaded as a .pdf. I got it as an Appsumo deal, but have been happy with the purchase.
  13. Nikki Stine

    FDS Listings

    Thanks. That would be helpful if a client took the time to get information from the callers and we could determine if they are actually violating the guidelines. I find that most often clients express exasperation at the number of phone calls, and often think they are coming from Google directly.
  14. Nikki Stine

    FDS Listings

    Every small business I talk to complains about these types of calls. I too have wanted to gather stories and information. I'd love to put together a helpful article/resource for small businesses to refer too when handling these calls. Maybe a series of questions to ask or something. One...
  15. Nikki Stine

    Google's new posts - scheduling automated posting tool?

    Ah, gotcha. Yes, I just saw it mentioned in a comment on an article regarding GMB.
  16. Nikki Stine

    Google's new posts - scheduling automated posting tool?

    Has anyone used OneUp to schedule Google posts? I just saw it mentioned elsewhere. They have a very low point of entry price. Looks like there aren't as many bells and whistle as some others, which would work for me. OneUp: Schedule and recycle your social media content
  17. Nikki Stine

    Presenting Google My Business... offline???

    This is still not ideal, but there are ways to do a full screen capture without scrolling. For example, I use a Chrome extension called Full Page Screen Capture. And I believe I've done it in SnagIt also.
  18. Nikki Stine

    One Business, 2 Websites, 2 GMB Profiles - Should I merge Everything??

    Vicky, at first glance, it didn't look like anyone replied to this portion yet. I have successfully merged GMB profiles and reviews for a client. I actually used the @JoyHawkins article I pasted below as my reference. The key was that the reviews you want moved must come from an unclaimed...
  19. Nikki Stine

    New GMB Messaging - Still Showing in App?

    With the recent change in GMB Messaging and the new GMB App, I've been testing it with my own business. I have seen how the Messaging feature now shows up in the new app under Customers. I even received and responded to a message that way. But now, when I look in the app, I no longer see the...
  20. Nikki Stine

    Hibu claimed a new GMB listing w/out client's consent- rejected owner request

    This is good to know @JoshuaMackens. I have a couple prospective clients who are currently with Hibu and I wondered how the GMB ownership might be handled.
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