You can actually report users via the android mobile app. Navigate to the profile of the user and select the 3 dots to report them. Feel free to goto the support community and provide the information with links that are relevant (screenshots do not help) and we can escalate from there. Any...
Nice work first of all. Hopefully, all those profiles, reviews and listings are linked...right? If so, PM me a link to the sheet and I can escalate it for you as a review spam network. (normally you could have done this via support)
Law firms are a duress category, meaning, you are in pending purgatory till they get things straight with support. You can reach out to support one time and provide business proof and ask it to be reviewed. Other non-duress verticles are seeing a week to 3 weeks to be released from pending.
This is because Google is rejecting the update, it sucks. It is mainly because of Covid response times. I had a client get a suggested edit to a name, tried to change it, it got rejected (orange strike) the only way to get the change to stick was via an API patch.
Was talking about this with Joy earlier, I have fielded quite a few calls from people asking if the sky is falling. All 3 calls (just today) were with companies that have exact match domain names and exact match keywords in listing names. (In compliance), BUT I do not think this is a major...
Toby, feel free to PM me the Name and Address of the lawyers, with a screenshot of the info tab. I can take a look at them and tell you if I see anything wrong.
Social GMB cannot assist you right now and the reinstate team is backed up as Jason stated.
Resubmitting the reinstatement form is...
Sounds like it is in a soft suspended state. Give it some time (72 hours) and it should be live and pending in your dashboard. Do not try and claim it, this sometimes happens during the reinstate process (especially these days)
Do not let them create a new listing. There is almost no way back from this if you are eligible. Please do not remove your old listing from the dashboard, if you do so recovery of reviews and ranking will be next to impossible.