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  1. S

    Not Able to Re-Open Location??

    We found this article Reopen a location - Computer - Google My Business Help You cant re-open it from the locations Info page! You have to re-open from the home page of dashboard. This is crazy
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    Not Able to Re-Open Location??

    We have seen it for everything from Bank to Optician to Furniture Store. All different clients. Separate GMB dashboards
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    Not Able to Re-Open Location??

    HI All We have seen this in various locations where they were Temp Closed and we want to re-open but the option isnt there. What the heck!?
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    Covid Test Info in GMB page

    You ROCK Carrie. THis at least is a start and gives me some good info to share with client. THANK YOU
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    Covid Test Info in GMB page

    So our client isnt too pleased about the below showing up on their pages. The info is coming from https://carbonhealth.com/coronavirus/covid-19-testing-centers Does anyone have any information on this? ANy way to control it if the information is wrong? @CarrieHill
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    Question & Answers

    Hey all So we have seen the Google Q & A come back for alot of verticals EXCEPT healthcare. Does anyone know if Google plans on bringing these back? We use them for FAQ's for clients. THanks!
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    Photos In Panel Blank

    That is super interesting @Lluc . That got me thinking if its a browser issue and I believe it is. When I tried Edge, the listing looks fine regardless of zooming or not.
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    Photos In Panel Blank

    We noticed recently that in the knowledge panel Google is removing 2 photos, making it blank space then showing just 2 photos. One is the map and one of the business. We have seen this on multiple accounts. Example below. Not my client but just wanted to show an example :) Any idea whats going...
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    GMB Listing for a New Business in a Location of a Previous Business

    Thats how I would do that. Since its not an acquisition you are doing it the correct way
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    Get Online Care link showing up on Healthcare listings

    @JoyHawkins @CarrieHill Has there been any update to this for desktop/laptop knowledge panels? We just spoke to our client and they want to know when/if this will show on laptop/PC's since alot of their traffic is now not coming from mobile. Thank you!
  11. S

    Temporarily Closed-But Not!

    We just had 2 more come in as Temporarily Closed. And they are not. I checked landing pages. Nowhere does this mention this. Fortunately I caught it before client.
  12. S

    Temporarily Closed-But Not!

    We have 4 locations in MAryland and Google marked this locations as Temporarily Closed but they are not. ANy idea why Google would do this? Trying to find explanation for client. Only thing I can think of MD is a hot spot for Covid-19 and assumed they were closed?
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    Covid 19 GMB Posts

    Hi everyone We added a Covid 19 related post to GMB and it didnt sit any higher on the knowledge panel like they said it would. Has anyone seen a Covid 19 post go higher in knowledge panel? From SearchEngineLand: Google My Business Launches New Post Type for COVID-19 Related Announcements -...
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    GMB Support

    Welp--looks like GMB support via email now has been completely removed. THe only option is to post to the GMB support forums. I have a huge issue where my clients website provider went down last week. Google stripped their URL's from their GMB pages. We put them back in and now all 200 listings...
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    GMB By Appointment Only: how to reflect COVID-19 impacted hours

    Hey everyone Learning the hard way here. DONT REMOVE HOURS! We did this and it didnt work. Simply goes into Pending Edits mode and hours still show. You will have to add special hours as CLosed for the time you wish to remain closed.
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    How Should We Be Updating GMB Hours Related to COVID-19?

    Dont change your hours or just remove them. IT WONT WORK. You have to add special hours only. We attempted to remove hours Friday and they all went into "PEnding" status. They have sat there like that since then and hours still appear on listng. You must show them as CLOSED in Special Hours.
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    GMB By Appointment Only: how to reflect COVID-19 impacted hours

    Dealing with this for many clients. Few options 1) Remove hours/update Business description 2) Do above and add GOogle Post
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    February GMB Insights-HUGE DROP

    Nope I am in GMB dashboard. Do you have multiple locations or just a one off?
  19. S

    February GMB Insights-HUGE DROP

    You can go to main GMB dashboard, click the location(s) you want, then and click on Insights from drop down on right side. From there you can pick specific dates. I believe it goes back a year and a half or so.
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    UTM Tracking Being Removed

    Correct. When we add the ? it goes to a 404 Bitly might be an option.
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