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  1. WAHamilton

    Can't verify GmB page or post on GmB forum about it...

    @Colan Nielsen Thanks for the response! That is probably what is happening with the GMB forum, I believe I was trying to post on the old site. I will try that fix on Google Chat support next time I run into that issue with them. Phew! Glad to hear that Google hasn't shadow banned me -- I was...
  2. WAHamilton

    Can't verify GmB page or post on GmB forum about it...

    Hi there, I am currently having some difficulties verifying a GmB page that I manage. Every time that I submit the Verify request, it takes me back to the main page and the status is still "Verification Needed" instead of "Verification Pending". This is a Service Area business, so I'm wondering...
  3. WAHamilton

    Auto shop GmB page ranking for 'skate sharpening' due to keyword in review

    That's a good find -- makes a bit more sense if that's the case.
  4. WAHamilton

    Auto shop GmB page ranking for 'skate sharpening' due to keyword in review

    Hi all, I found this case pretty fascinating and I wanted to share to see if anyone has seen something like this before. This local auto shop is currently ranking in local pack for "skate sharpening", due to a mention of skate sharpening in a user review. I happen to know that the auto shop does...
  5. WAHamilton

    Need help selecting category 'Sunroom Contractor'

    @Margaret Ornsby Thanks for the reply! I had the same thought that they might be categorizing it as something else in the backend. I went back to this today and it looks like there is a category for 'Conservatory Contractor' that might be a good candidate. I'm going to test it out and see what...
  6. WAHamilton

    Need help selecting category 'Sunroom Contractor'

    Hi there, As the title explains, I'm looking for help picking the backend category 'Sunroom Contractor' for one of my clients. I've seen several other Canadian companies (Four Seasons Sunrooms GTA and Lifestyle Home Products) with this category. However, I can't figure out what backend category...
  7. WAHamilton

    What's the best way to escalate issues with geo keywords in business names?

    @JoyHawkins -- Happy to report that the geo keyword spam is gone from all of the Bioped location names! Thanks again for your help with this.
  8. WAHamilton

    Category that competitor is using doesn't exist...?

    @JoyHawkins -- To be honest, I don't think I'm going to try this experiment, simply because the client is more B2B-focused and changing their primary category doesn't make much sense (Commercial cleaning service). They are performing fairly well in their main community. I will keep it in mind...
  9. WAHamilton

    Category that competitor is using doesn't exist...?

    @JoyHawkins That's weird because the GmB page now has Janitorial Service as a category (as opposed to Cleaning Service, which it had before). I'm still seeing them in Maps/Local Pack as well. Is this change anticipated to take some time to roll out in all geos? Not sure what to make of this...
  10. WAHamilton

    What's the best way to escalate issues with geo keywords in business names?

    Thanks @JoyHawkins, appreciate you doing this! Here is the link to the thread.
  11. WAHamilton

    What's the best way to escalate issues with geo keywords in business names?

    Hi all, so for the past several months, I've been engaged in a shadow war with whoever manages the local Bioped GmB listing. It goes like this: I notice that they have inserted a geography keyword into their business name that doesn't belong there and I suggest an edit. They're a multi-location...
  12. WAHamilton

    Category that competitor is using doesn't exist...?

    Good thought, but I'm not seeing any difference on my end when I try this... Except that 'service' is now capitalized in the second iteration of 'Cleaning service' :unsure:
  13. WAHamilton

    Category that competitor is using doesn't exist...?

    @JoyHawkins That's definitely odd because when I select both and it auto-corrects to just having one, it seems to be picking the second iteration. When I look in maps, I can't see the page showing 'cleaning service' as a category -- only 'janitorial service'. Of course, that may be because I...
  14. WAHamilton

    Category that competitor is using doesn't exist...?

    @JoyHawkins Thanks for your response on this! I can confirm that I've added the second iteration of Cleaning Service and this is pulling through on maps as 'Janitorial Service'. That is indeed stupid that there are two versions of Cleaning Service... I've also posted to the GMB Forum, as you...
  15. WAHamilton

    Category that competitor is using doesn't exist...?

    @bcherkezov I suppose that's possible, but wouldn't they be testing it within a specific geography? I'm not sure why the category would be available to them, but not to my client if they're in the same city. My thought last night was that it might be a secondary category you can't select if...
  16. WAHamilton

    Category that competitor is using doesn't exist...?

    @bcherkezov Sorry, I'm not sure I understand... How would that work?
  17. WAHamilton

    Category that competitor is using doesn't exist...?

    Hi all, I've been playing around with GmB categories for a client of mine and I've noticed that the competitors who are ranking in the Local Pack for the keyword "janitorial services" have this term showing as their category (see screenshot). However, when I go to add this as a secondary...
  18. WAHamilton

    Negative Review Attack on Client GMB Page

    Hi @Yourname, you can contact chat support via the Google My Business backend. It is a bit tricky to find at times, but here is a link to the form. Hope that helps!
  19. WAHamilton

    Negative Review Attack on Client GMB Page

    Quick update on the situation from Google Support. The first three reviews were removed because they did not make any reference to "service", but the support specialist claimed that we wouldn't be able to remove the other two. She recommended responding to them. I brought up the idea of seeing...
  20. WAHamilton

    Negative Review Attack on Client GMB Page

    Thanks @JoyHawkins
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