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  1. Tim Colling

    Google My Business Suspensions Are Causing Reviews to Vanish

    Considering the often life-or-death impact these things can have on small businesses, Google sure seems to take a cavalier approach to what it does sometimes. Perhaps not on purpose, really, but just plain negligent and unconcerned for the harm that their negligence can cause.
  2. Tim Colling

    Create a short name & URL for your business

    Is anyone seeing this option in their clients' GMB listings yet? We have not seen it in any of the ones for our clients. I know that it's not yet clear whether this short name attribute will have any SEO benefit. Nonetheless, it's frustrating to not have access to this while it is slowly...
  3. Tim Colling

    GMB category named "POI Establishment" - what is that?

    Upon review this morning, I can report that this "POI Establishment" category has been added to almost every one of the GMB locations in my Agency Dashboard (that's the only dashboard that I use so it may or may not be a factor). While I removed the first instance that I saw yesterday and...
  4. Tim Colling

    GMB category named "POI Establishment" - what is that?

    GMB told me today that one of my clients' GMB listings had a "pending change" in which it was adding a category called "POI Establishment" to the listing. Does anyone know what that category means? I declined the change because I don't know what it means. The client is a home health care and...
  5. Tim Colling

    GMB Ranking Collapsed - Superior Site Booted From Pick 3

    Hi Pete - I can sure understand your frustration with this situation. One thing to consider would be the difference between your backlink profiles. Your site has more "dofollow" links than AtoZ, but AtoZ has far more dofollow referring domains, according to ahrefs.
  6. Tim Colling

    Have specific examples of penalties for using Regus centers as "additional offices"?

    Report them, using the redressal form at: Business Redressal Complaint Form - Google My Business Help
  7. Tim Colling

    Hospice "Medical Director" duplicate listings with practitioners

    Thanks, Joy. Not good news, but I appreciate your help.
  8. Tim Colling

    Hospice "Medical Director" duplicate listings with practitioners

    Thank you, @JoyHawkins . In this case, no, the GMB listing shows no hours. Also, it's just plain spammy that it begins with the name of the hospice, not the physician. At least, that's my opinion (and everyone is entitled to my opinion, right? :D )
  9. Tim Colling

    Hospice "Medical Director" duplicate listings with practitioners

    I have a hospice agency client who has a competitor that lists their own entity on GMB and that also has a fair number of fake duplicate listing with the names of their so-called medical directors. These medical directors are physicians who are on a monthly retainer to the hospice agency and who...
  10. Tim Colling

    Google Reviews Monitoring

    Yes, I like that one but I don't use it right now.
  11. Tim Colling

    Google Reviews Monitoring

    To be fair, I don't know anything at all about how their (1) their features, or (2) their support are since I fired and switched to GatherUp in May 2018. What I can say is that at that time, a year ago, support at was bad (as mentioned above) and the features were, well, not...
  12. Tim Colling

    Google Reviews Monitoring

    I do not recommend I used to use them but I found that their support became unreliable and unresponsive. For a period of an entire week, they did not respond to requests for support. GatherUp is easier to use, more useful in many ways, and their support is superb.
  13. Tim Colling

    New Dynamic BBB Logo

    I don't like that either, @JoyHawkins . Can you edit the embed code in some way to make it load in a separate browser tab?
  14. Tim Colling

    Local Search Events

    I believe that there are at least a few that take place in San Diego, which is nearby to where I live, so I may think primarily of those.
  15. Tim Colling

    Possible conflict of building duplicate citations

    One problem to be aware of is when a Google person gets involved, they can sometimes be "hyper-dog vigilant" about similarly-named SABs in the same location. I have someone who has three distinctly different companies (different corporations) involved in different industries but all branded with...
  16. Tim Colling

    Local Search Events

    Not only are the conference registration fees very expensive, but also the expense of travelling to them and hotel and meal costs have to be figured in as well. Oof! 🙁
  17. Tim Colling

    The Google Backlash: Ahrefs to start new search engine

    Answer engine vs search engine?
  18. Tim Colling

    Unfair threat to bad review

    @elle150 Is there any update on this situation? Did they leave you a negative review?
  19. Tim Colling

    Grammarly Adds Junk Code to WordPress Posts and Pages

    Ugh. Really? That's very bad, in my book. 🐍 I use a LOT of chrome extensions. I have been concerned about whether any of them are doing the same thing.
  20. Tim Colling

    Grammarly Adds Junk Code to WordPress Posts and Pages

    Yuck. Thanks for the heads up, @djbaxter !