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  1. keyserholiday

    Google My Business now showing an email address field?

    I saw a similar tweet earlier this am. Tweet
  2. keyserholiday

    Call Tracking In GMB

    My company took it a step further and added the website tracking number as the last and final alternative number. We track the GMB calls and website calls separately. I haven’t had any sissies since making the switch. To echo Darren, it has been a best practice for years. I learned this at a...
  3. keyserholiday

    Same phone number for different location

    There isn’t any issue using the same number. You will cloud your data as you won’t be able to tel which location is getting calls. GMB insights is only mobile clicks to call. I personally move all of my clients away from phone trees and using the same number for all locations. We using call...
  4. keyserholiday

    Negative Effects Changing GMB Name?

    Create the listing with the proper name and address and mark it as future open date. I wouldn’t mess around with changing the name and address as you can be suspended and it will be more difficult to get the listing unsuspended.
  5. keyserholiday

    [November 5, 2019 Local Algorithm Update] Unexplained big drops in GMB rankings

    Google is now confirming multiple updates last week. Tweet
  6. keyserholiday

    Issue with Schools Not Being Able to Get New Reviews on GMB

    Sadly, Google is experiencing an issue with the photos that are being uploaded to school listings. Buzz feed wrote about the listings are getting pranked with silly and vulgar photos. Jenny Halasz just posted a link on Twitter to a school that receding a sexual explicit photo. The user post the...
  7. keyserholiday

    2020 Events

    I’ve been to both LocalU and Pubcon and love both events. LocalU is heavily focused in local seo only, which is totally awesome. Pubcon has some many tracks as it’s a 3 day event. I pay out of pocket for LocalU and it’s worth it. I speak at Pubcon so I may be biased, however I wanted to speak...
  8. keyserholiday

    [November 5, 2019 Local Algorithm Update] Unexplained big drops in GMB rankings

    I am seeing differences in what ranked in the map pack last week, to what was ranking on Wednesday and now today in a few markets. The shakeup is still in effect.
  9. keyserholiday

    [November 5, 2019 Local Algorithm Update] Unexplained big drops in GMB rankings

    We don't call her "The Queen of Local SEO" bc we feel like it. #joymode
  10. keyserholiday

    [November 5, 2019 Local Algorithm Update] Unexplained big drops in GMB rankings

    I noticed a business I have been monitoring, that Google wasn't showing a map pack for a particular search term. Today they are and all 3 listings have: "this website mentions + keyword"
  11. keyserholiday

    [November 5, 2019 Local Algorithm Update] Unexplained big drops in GMB rankings

    so one of my crappy competitors has recently started adding service areas in GMB for Birck and Mortar listings in an attempt to boost rankings. It has had no impact as of yet and these test listings did not jump into the map pack with this update.
  12. keyserholiday

    [November 5, 2019 Local Algorithm Update] Unexplained big drops in GMB rankings

    Rich, I'll hook you up, check your inbox.
  13. keyserholiday

    [November 5, 2019 Local Algorithm Update] Unexplained big drops in GMB rankings

    I think it is unrelated based on how many industries were impacted. I don't work with SAB listings and I am seeing location jumping into the map pack and dropping from the map pack. I am also seeing some unclaimed listings showing up as well. I am curious to hear Joy's thoughts on this next week...
  14. keyserholiday

    [November 5, 2019 Local Algorithm Update] Unexplained big drops in GMB rankings

    I signed up for the Brightlocal Local RankFlux update and as of November 3rd, they have reported seeing spikes in map rankings. LocalFlux
  15. keyserholiday

    How Does a Business Deal with Fake Reviews?

    I’d definitely contact a lawyer and pursue legal action.
  16. keyserholiday

    Old Marketing Company Switches Us To Site Managers

    Set up an email address with the clients domain I.e. GMB@ and request ownership. Once they grant access and down grade contact GMB support to advise that the marketing company is holding the listing hostage and are refusing to transfer the listing. The listing belongs to the brand and nobody else.
  17. keyserholiday

    Listing is not appearing in Brand Search Query

    The business name is a localized search term. If the business was named Stan's Party Bus, then a KP result would be returned. Since the business name is a localized search term, Google is going to produce map pack results.
  18. keyserholiday

    Google Reviews Not Showing Up for our Client

    Ask your client to check their GMB dashboard. If the main screen shows 7 reviews and the reviews tabs shows 5, then this is a bigger issue that a lot of users are experiencing. Google is aware of this and looking into it.
  19. keyserholiday

    GMB Spam Attack

    @Yan Gilbert I think the increase in zero click search makes it more convenient to use somebody else's name and website. I once caught a spammer using Brightlocal's name and URL to get clients. I have seen spammers user, Angie's List and Home advisor's links as A: a ranking factor and B. to dupe...
  20. keyserholiday

    GMB Spam Attack

    Here is the link to my spam-fighting sheet for reporting and tracking redressals
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