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Thread: Crackdown on residential addresses for Service Area Businesses?

  1. #11
    Linda Buquet's Avatar
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    re: Crackdown on residential addresses for Service Area Businesses?

    Sorry to hear Shonda.

    Thanks for letting us know some of the reasons mentioned. Frequent edits, that's the second time I've heard that from support. (Which supports what I always say in training about not tweaking.)

    I heard of a rather rare case last week where a listing was suspended for being dual claimed.
    (Having a hidden merged dupe.)

    This can happen with hotels sometimes if it's a big chain and this listing you are managing was claimed individually, BUT without your knowledge maybe it was already claimed in a corporate feed too?

    Are there too many cats or a bunch that are duplicated when you check edit details? That can be a telltale sign.
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    shondarogers is offline Local Search Pro
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    Re: Crackdown on residential addresses for Service Area Businesses?

    Interesting! I went into map maker to check categories and there are duplicate categories and 6 categories added in foreign languages that meal hotel Ξενοδοχείο 酒店 ホテル etc.

    Should i delete those or call support and bring to their attention ?

    Thanks, Linda - would never have thought to check that.

    ---------- Post Merged at 10:56 AM ---------- Previous Post was at 10:54 AM ----------

    NOTE - it's not a corporate chain hotel so i don't think that is an issue.

  3. #13
    Linda Buquet's Avatar
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    Re: Crackdown on residential addresses for Service Area Businesses?

    "it's not a corporate chain hotel so i don't think that is an issue. "

    Well does not have to be a chain to be dual claimed. Someone else at company, ex-webmaster or SEO, all the other possibilities for dual claims still exist. I only mention corp cuz Hotel and sometimes that comes into play.

    No I would not touch anything while waiting for support to review, reinstate. But if it does not resolve and you need to call them, then I'd bring it up. BUT I'm not so sure it's dual claimed based on your description. Would need to look at it. PM if you like and I will when i get time but booked all weekend.
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  4. #14
    Linda Buquet's Avatar
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    Re: Crackdown on residential addresses for Service Area Businesses?

    Phil just posted about this with more details.

    Crackdown on Service-Area Businesses: the Untold Story of Google’s Local "Pigeon" Update? | LocalVisibilitySystem.com

    Head over to read!

    MY Comment:

    "Thanks for bringing this up although I have to say, other than the couple reports at my forum I’m not hearing much noise. No uptick on this type of problem that I can see.

    In fact one guy on G+ was saying the opposite. He’s seeing all these new listings ranking in the pack that are home based that he never had seen rank before.

    Who knows! This Pigeon crap has me so frustrated. Just added some new observations in post #87 of my long Pigeon thread. But so far nothing matches up, adds up or makes any sense at all.

    The SEland post indicated this was more about organic ranking signals but in many packs the top 2 listings have NO site and only an UNCLAIMED G+ L page. So organic factors don’t factor. (And it does not seem to be pure location or citations either. And not reviews because none of them have reviews either.) So just frustrating!"
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    Re: Crackdown on residential addresses for Service Area Businesses?

    Thanks Phil,
    I read through the comment's on Linda's forum and am glad to hear I am not the only one seeing this. Yes they all have properly hidden addresses and have not been edited too often.

    Found this -
    https://support.google.com/business/...rea&hl=en&rd=1

    Go to Google my Business dashboard - edit - edit location. Read the "important information.
    Basically they are saying you have to "set a service area." (Which was already done).

    "What’s changed?

    If you previously used the old Places for Business dashboard, you’ll notice that we no longer have the Do not show my business address on my Maps option. We will apply the correct address settings for your business based on your choices from the new dashboard and the nature of your business.

    Note: Some verified businesses will require another round of verification for changes in address."

    Really?

  6. #16
    Linda Buquet's Avatar
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    Re: Crackdown on residential addresses for Service Area Businesses?

    Hi Holly. Welcome and thanks for posting!

    Can you tell me more?

    Phil said: "Google has put the kibosh on all her service-area clients"

    Holly, What does kibash mean? Suspended or deleted or ranking penalty or one of the other G+ spam or disabled warnings???

    What does the warning say? If there is link to more info what is the link?


    Holly, what industry?

    How many listings? All the same company or different companies?

    Can you check in the edit business details screen and be sure this was NOT checked?
    "I also serve customers at my business address"

    Did they have hours listed in dash?

    Did they all have valid addresses in dash, even though hidden? No UPS store or PO boxes disguised to look like street addresses?

    Could any of them have been dual claimed?

    (Might have more Qs after I see the answers to the above.)
    Last edited by Linda Buquet; 07-29-2014 at 06:30 PM. Reason: Added Holly's name a couple times for more clarity
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  7. #17
    Phil Rozek's Avatar
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    Re: Crackdown on residential addresses for Service Area Businesses?

    Quote Originally Posted by Linda Buquet View Post


    What does the warning say? If there is link to more info what is the link?


    What industry?

    How many listings? All the same company or different companies?

    Can you check in the edit business details screen and be sure this was NOT checked?
    "I also serve customers at my business address"

    Did they have hours listed in dash?

    Did they all have valid addresses in dash, even though hidden? No UPS store or PO boxes disguised to look like street addresses?

    Could any of them have been dual claimed?

    (Might have more Qs after I see the answers to the above.)
    No need to try to troubleshoot this, Linda - but thanks.

    Answers:

    Google demoted the local Plus pages to non-local pages. The URLs are the same as before

    The message in the dashboard: "Your page is disabled and won't appear on Google. Why?"

    One company, one listing. C'mon, Linda

    One is a type of contractor, the other is a rug cleaner.

    Yes, they have hours listed.

    Valid addresses: one residential, the other an office.

    Neither was dual-claimed.

  8. #18
    Holly Pedit is offline Member
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    Re: Crackdown on residential addresses for Service Area Businesses?

    Hi Linda,
    thanks!

    I have three different businesses that this happened to. Was just on the phone with support. The man I spoke to had no idea about the update but when he spoke to his supervisor the answer was "we are aware of an issue with the area-based algorithm."

    I think they know about it and will try to work it out. Or have. Because now I am seeing them again when I search for lawn care. However while in the dashboard and hit “View Business on Google “Google Search” the business is not there.

    Thanks for the help. I m not going to worry about it anymore.

    ---------- Post Merged at 03:29 PM ---------- Previous Post was at 03:23 PM ----------

    Phil,
    Google demoted the local Plus pages to non-local pages. The URLs are the same as before. The message in the dashboard: "Your page is disabled and won't appear on Google.

    By this do you mean that they demoted them, forcing you to go to "Google my Business?" I have two accounts like this. Would like them merged but understand that is no longer an option.

  9. #19
    Phil Rozek's Avatar
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    Re: Crackdown on residential addresses for Service Area Businesses?

    Quote Originally Posted by Holly Pedit View Post
    By this do you mean that they demoted them, forcing you to go to "Google my Business?"
    Yes.

  10. #20
    Linda Buquet's Avatar
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    Re: Crackdown on residential addresses for Service Area Businesses?

    Quote Originally Posted by Phil Rozek View Post
    One company, one listing. C'mon, Linda
    Why did you say C'mon Linda???

    On your blog you said: "Then Holly Pedit emails me to say Google has put the kibosh on all her service-area clients."

    Based on what you said, I had no way of knowing if it was a single big chain of plumbers and all listings were suspended. Or if it was a couple unrelated indiv clients.

    Quote Originally Posted by Phil Rozek View Post
    No need to try to troubleshoot this, Linda - but thanks
    Sorry didn't mean I would troubleshoot her listings in particular. I just wanted more info to try to understand in general terms what could have caused it so I can see if I notice any patterns with other ones that come up or whatever...
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