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Thread: Crackdown on residential addresses for Service Area Businesses?

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    Phil Rozek's Avatar
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    Crackdown on residential addresses for Service Area Businesses?

    Hey everyone,

    In the past week I've had 2 service-area clients with residential addresses get suspended. (Yes, they were "hiding" the address according to Google's guidelines). Is that just my lousy luck or our lousy luck? Has anyone else run into an unusual number of these issues lately?
    Last edited by Linda Buquet; 07-26-2014 at 07:40 AM. Reason: Moved to Service Area Business Issues and Spelled out SAB in title to make easier for folks to find

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    re: Crackdown on residential addresses for Service Area Businesses?

    There were hiding address and were still suspended???

    That's concerning! I have not had time to really check the Google forum today.
    I'm scrambling with this algo update which is MAJOR.

    But if I get time I'll see if I see any scuttlebutt over there.

    Thanks for letting us know Phil!
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    re: Crackdown on residential addresses for Service Area Businesses?

    One was hiding his address, and the other wasn't (but arguably didn't have to).

    Thanks in advance for keeping your antennae out!

    P.S. Yeah, the algo update sounds big, although I haven't personally observed any rankings shake-ups yet.

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    re: Crackdown on residential addresses for Service Area Businesses?

    Do you track any full packs or just clients?

    I watch whole packs and record them so I can see all kinds of shakeups and changes, but if I was just watching clients - it could be they didn't move, just others around them.

    You can see one example with algo screenshots in my post here.
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    re: Crackdown on residential addresses for Service Area Businesses?

    Just clients

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    re: Crackdown on residential addresses for Service Area Businesses?

    Hi,

    We also have a couple of SABs with hidden addresses suspended. Both in the US and the UK.

    We called the Google phone support and they were able to fix the US listing right away, didn't really explain why it happened, but said the algorithm is sometimes expected to wrongly suspend listings. So they fixed it, but 2 days later it was suspended again and this time the phone rep said she will forward our case to their team ot engineers... still waiting to hear from them.

    Wondering if any of you guys has reached to the phone support and what they told you?

    //offtopic I registered to comment on another thread, but though I could share my experience here as well.
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    re: Crackdown on residential addresses for Service Area Businesses?

    Thanks for sharing George.

    I'm going to Tweet this to try to get more reports to see if it's a trend.

    If so, I'll escalate this to Google and see if I can get any answers.
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    re: Crackdown on residential addresses for Service Area Businesses?

    Phil, did you follow any links in the suspension message if there were any? Where did they go or what did it say?

    Did you call support yet? What did they say?
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    re: Crackdown on residential addresses for Service Area Businesses?

    Hey Linda,

    Nope, we haven't called support...yet.

    The links in the message were totally boilerplate: "refer to our guidelines."

    I'll let you know what happens.

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    re: Crackdown on residential addresses for Service Area Businesses?

    I had a client suspended last week...a hotel in redwood city, ca. I called support and he cited a whole bunch of reasons they suspend listings...but when i pointed out that we had not violated any of those, he took a closer look and then admitted he really didn't know why the listing was suspended either. He created a support ticket and told me in a week or so it would/should be reinstated. That was Monday and as of today it is still not reinstated. I will give it another week and call support again.

    NOTE: changing categories, suspicious website, too many edits, were some of the reasons he cited for suspension. It did sound like once a listing is suspended it is not easy to get it reinstated. He said most likely i will need to delete and start over if support cannot reinstate it!

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