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Thread: Hide Your Address on Google Places Q & A

  1. #11
    MiriamEllis's Avatar
    MiriamEllis is offline Top Contributor + Local Site Design & Copywriting
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    Re: Hide Your Address on Google Places Q & A

    Nick, I agree with Linda's assessment of the realtor. We are all making best guesses here, of course, but her hunch strikes me as making sense.

    Linda - yes, that is tricky with the carpet cleaning companies who also do area rugs. People definitely do come to their businesses, but I fear the hamfisted-ness of Google on this. That would be a really nice industry to get personal feedback from Jade on.
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  2. #12
    Nick.SEOSpark's Avatar
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    Re: Hide Your Address on Google Places Q & A

    Ok, thanks both for all of this great information.

    Next question: If a business does get hidden/deleted/removed because of failing to hide their address, what is the best procedure on getting the visibility back?

    I'm assuming that it's a bit late at that point to hide the address?

    This hasn't happened to any of my clients yet, but I heard from someone today who is panicking about it.
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  3. #13
    Linda Buquet's Avatar
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    Re: Hide Your Address on Google Places Q & A

    Another great question Nick!

    All they can do is, hide address to get in compliance, then request re-consideration by using the troubleshooter to report missing listing. Just hiding it won't trigger a come back, they need to contact support.

    However I'm still not seeing listings come back after being removed. Last support email I read on this they were still saying that bringing removed listings back is a problem and they are working on it. (For months now!)

    AND I'm not even seeing listings come back for folks who initially took Google's old (bad) advice to delete and start over. It's kinda like the whole location or something in NAP is black listed because even setting up a new account does not help. (That is from what I've seen and I admit I don't see everything but TRY to scan all the posts at the G forum about this and others like Jim, Andrew and Keenan agree, they've not seen any listings successfully re-created after getting whacked for not hiding address.)
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  4. #14
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    Re: Hide Your Address on Google Places Q & A

    Thanks Linda, and finally, maybe an easy one...

    How can you tell if Google has gone and "whacked" you? Made the listing disappear?

    Will the listing not be visible at all on G-Places?
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  5. #15
    Linda Buquet's Avatar
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    Re: Hide Your Address on Google Places Q & A

    That's another really good question. I assume everyone knows some of this but if you don't read the G forum all the time or have not personally dealt with it you wouldn't.

    SO I'm glad you keep me grounded and ask me this stuff Nick, because I'm sure others want to know as well.

    The 1st tell tale sign that normally makes people think they have a problem is, when you click view my listing from within he dashboard, you get the "do not support location" screen.

    HOWEVER you can see that screen due to other violations OR when listing is brand new OR sometimes it's just the view link in dash is not syncing and the listing itself is fine.

    So next step if you get "do not support" is to do a maps search via phone and if no listing try name + city. If the listing is GONE then you have a problem.

    You still don't know for sure WHY the listing was deleted, as "do not support" is like the new "suspended" sign and shows up for other violations. BUT if you are sure no violations AND it's a residential location AND address was not hidden, pretty good bet that was the problem.

    So next troubleshooting step would be to search via phone on Map Maker and see if by chance the listing is there so you can check history. Sometimes you can see a bot or Googler deleted it or something IF it's another issue. BUT if it's totally whacked, due to the hide your ass violation, it normally will not show on MM either.
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  6. #16
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    Re: Hide Your Address on Google Places Q & A

    Thanks for the great comprehensive information Linda. Myself and lots of others are lucky to have you clarifying things like this for us.

    I think already in this thread, a lot of important information has been spelled out. This "hiding address" thing/issue came to light earlier this year and I've tried to use this thread to understand it fully. Miriam's article from SEOMoz as well as this post gives the required information on this topic.
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    Linda Buquet (09-27-2012)

  8. #17
    Linda Buquet's Avatar
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    Re: Hide Your Address on Google Places Q & A

    Split off all the posts trying to help Laurie to new thread in the help section.
    http://localsearchforum.catalystemar...s-deleted.html
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    Mike Wilton's Avatar
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    Re: Hide Your Address on Google Places Q & A

    Quote Originally Posted by Linda Buquet View Post
    This guideline from what I've seen AND the moderation team that whacks listings seems to be focused on 2 things primarily:

    1) Industries that traditionally only go out to clients (carpet cleaners, exterminators, taxis, movers, plumbers and others that are similar.) Another one that gets hit a lot that can be outbound OR inbound (with a studio) is photographers.
    I'm just now starting to work more and more with service area businesses. So in the event of an exterminator, you would say even if they have a physical location that people could visit to sign up for services, it is still be practice to hide their location correct? The whole "hide your address" element seems so poorly structured that I just want to make sure.

  10. #19
    Linda Buquet's Avatar
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    Re: Hide Your Address on Google Places Q & A

    Hi Mike,

    TECHNICALLY if they have a walk-in commercial office that is staffed during business hours they can show address.

    However IMO there is still a high risk they'll be deleted. Because if it's a business like an exterminator, a Google moderator or mapper could just assume they should hide address.

    1st they'll look on maps with Sat view and street view. If it looks like it's a house, it's all over. If it looks like a nice office building one would not expect an exterminator to be in, they may get suspicious or think it's a virtual office or something. If it's looks on maps like more of a commercial or warehouse type location they also may question if it's customer facing.

    So if they aren't sure they may call. If they call they sometimes don't identify as Google and sometimes ask misleading questions like "Is this a storefront". If the secretary truthfully answers "No this is not a storefront" - they just hang up and delete.

    So IMO the risk is not worth it. BUT if you look on maps and the location looks just right and especially if there is a sign you can see from maps with office hours, you 'may' be safe. But I still would not risk potentially being down for months, it if it were my client. If they insist, I would require a written disclaimer that I explained the risk and they understand and want to bypass my recommendation.
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    Mike Wilton's Avatar
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    Re: Hide Your Address on Google Places Q & A

    Thanks a lot Linda. Definitely clears things up. I think that might explain why one of the listings I am dealing with wound up in the "we do not support this location" fiasco. I'm going to have to go back through all of these and see which ones look like a decent location and ones that appear to be a bit off the beaten path.

    Really appreciate the insight. The whole hiding of the address has always been a bit unclear to me, but I am having to wrap my head around it now that I actually have a service based business client.

    Your help is always appreciated. Thank you again!

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    Linda Buquet (04-30-2013)

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