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  1. #1
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    Google freezing duplicate listings in the Dashboard

    Hey all, I logged into a new client's Google Dashboard today and noticed there were two listings of the same business, one verified and one not. I opened the unverified and got this message at the top:



    Name:  Duplicate.JPG
Views: 267
Size:  47.7 KB



    Clicking on "Learn More" brings up:



    Name:  Duplicate2.JPG
Views: 250
Size:  67.2 KB

    In addition to this, it isn't even possible to change any of the information on the Edit Business Information page.

    The second picture makes it sound like this could even happen if the duplicate was claimed by someone else.

    Anyone else see this? Thoughts?

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  3. #2
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    Re: Google freezing duplicate listings in the Dashboard

    Hi Matthew, I think I have seen this come up on the forum before, maybe.

    In terms of a solution, can you simply remove the unverified listing from the dashboard?

    Do you know if this account used to have the old dashboard and was recently upgraded to the new dashboard? I'm wondering if this situation is a result of an account with duplicate claimed listings in the old dash being upgraded to the new dash and both listings go along for the ride and then it causes a kind of glitch.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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  4. #3
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    Re: Google freezing duplicate listings in the Dashboard

    Thanks for sharing Matthew!

    Colan, I think I saw that dupe message for the 1st time back in June here:
    Google Strikes Again! The Curse of the Duplicate Listing!

    That post was featured here too Colan so maybe that's where you saw it.
    Although I think maybe it also came up here in a help thread too.
    Linda Buquet .:. Forum Founder, Google Local Specialist

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  5. #4
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    Re: Google freezing duplicate listings in the Dashboard

    Ahh, I must have missed that. I didn't remember seeing that banner before so I thought I'd share it

    And yeah, I was able to remove it fine.

    Thanks!

  6. #5
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    Re: Google freezing duplicate listings in the Dashboard

    No, very glad you posted because I'd forgotten about it. Only mentioned cuz Colan thought he'd seen something.

    But I bet most missed it, so never hurts to share again.

    Thanks for letting us know you could remove it just fine.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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