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  1. #1
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    Help Please - Getting "Listing Not Available" message

    Google+ page is:
    Star Staffers - Google+

    When i try to edit details I get the message "if you own this place claim it and edit directly." When i click the EDIT THIS LISTING button, i am taken to a new screen that says the " This Listing Is Unavailable

    You may only access listings that you own. If you created this listing with a different Google Account, please log in to that account and try again. If you've deleted this listing, you may create it again in Google Places." When i go to my google places dashboard, the listing is there, 100% complete. Phone number is 281-362-8367

    What next?

  2. #2
    Member Since
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    Re: Help Please - Getting "Listing Not Available" message

    Quote Originally Posted by shondarogers View Post

    When i try to edit details I get the message "if you own this place claim it and edit directly." When i click the EDIT THIS LISTING button, i am taken to a new screen that says the " This Listing Is Unavailable

    You may only access listings that you own. If you created this listing with a different Google Account, please log in to that account and try again. If you've deleted this listing, you may create it again in Google Places." When i go to my google places dashboard, the listing is there, 100% complete. Phone number is 281-362-8367
    Hi,

    Where are you trying to edit details from? Within the dashboard? Any chance you can do a screen shot of what you are doing and the message you are getting?

    Thanks

    ---------- Post Merged at 09:51 AM ---------- Previous Post was at 09:48 AM ----------

    If you are trying to edit the listing directly on the listing itself, VIA Edit Business Details, make sure you are logged into the correct account.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  3. #3
    Member Since
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    Re: Help Please - Getting "Listing Not Available" message

    Shonda this can be confusing and can happen when you enter the "front door" as I call it and enter from the page itself. I never recommend that.

    Always go to the Places log in screen (bookmark it) and the log in for each client and you'll be in their dash. (Going in the back door.)

    Here you go. Google Places Login Top Right
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #4
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    Re: Help Please - Getting "Listing Not Available" message

    here are the screen shot - and i am logged into the correct account. I went to the places page and then did a search in maps by phone number. I clicked on the result and went to this page...
    image #1
    Then i clicked on "edit business details" and got this page
    image#2
    Then i click on either the link at top left or the blue box and get this
    image #3
    Attached Images Attached Images    

  5. #5
    Member Since
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    Re: Help Please - Getting "Listing Not Available" message

    I know what you are saying and have seen that happen.
    But like I said, just don't do it that way.

    What happens when you log in the way I recommended? Log in Here
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #6
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    Re: Help Please - Getting "Listing Not Available" message

    I go to the dashboard.

  7. #7
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    Re: Help Please - Getting "Listing Not Available" message

    Does it go to the proper listing when you click "view" listing from within the dashboard?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  8. #8
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    Re: Help Please - Getting "Listing Not Available" message

    Yes - the info is all correct - those are not my pictures tho - not sure where they came from.
    Name:  #A.JPG
Views: 155
Size:  85.8 KB

  9. #9
    Member Since
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    Re: Help Please - Getting "Listing Not Available" message

    Sounds like the listing might be claimed in another account somewhere. This could be causing your inability to edit VIA "Edit Business Details"

    Any idea if it could be claimed somewhere else?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  10. #10
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    Re: Help Please - Getting "Listing Not Available" message

    I don't know of another one. If that is the case then what next?

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