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  1. #1
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    Stuck With Old Dashboard and Changes Never Go Live

    I'm working with a service-based business (home security business). Their Google Places listing has been around for a couple years now so it has the old dashboard.

    I went in and uploaded 10 photos, changed the description, business hours, etc. and none of these changes are going live and it's been almost a month now.

    Is this normal? If so, when can the client expect to see these changes go live? What's weird is when I submitted the changes it said the changes would be live within a day.

    Travis Van Slooten

    P.S. Is there anyway I can upgrade him to the new dashboard or are we at the mercy of Google to roll that out for him?
    Last edited by Colan Nielsen; 09-23-2013 at 05:10 PM. Reason: Moved to G+ Local Specific Issues section.
    TVS Internet Marketing: Helping Small Businesses Increase Their Visibility & Sales Online.

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  3. #2
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    Re: Stuck With Old Dashboard and Changes Never Go Live

    Travis, we are experiencing the same issue with listings in the old dashboard. Photos and changes to the business description don't ever seem to update. I am convinced that the old dashboard is 95% dead.

    This all goes away with the new dashboard. Almost all edits that I've made in the new dash go live within 20 seconds or so, including photos, description, hours, and even moving the map marker.

    There was a form to request an early update to the new dashboard, but I haven't heard of it working for anyone. All we can do is wait.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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  4. #3
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    Re: Stuck With Old Dashboard and Changes Never Go Live

    Thanks, Colan, for setting my mind at ease. I was going crazy thinking I was doing something wrong or I missed an update on this issue along the way. I guess we will sit and wait.

    Thanks.

    Travis Van Slooten
    TVS Internet Marketing: Helping Small Businesses Increase Their Visibility & Sales Online.

  5. #4
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    Re: Stuck With Old Dashboard and Changes Never Go Live

    Quote Originally Posted by Travis Van Slooten View Post
    What's weird is when I submitted the changes it said the changes would be live within a day.
    Haha, that messaging never keeps up with the data updates. Been a looong time since anything went live in a day.

    Quote Originally Posted by Colan Nielsen View Post
    Travis, we are experiencing the same issue with listings in the old dashboard. Photos and changes to the business description don't ever seem to update. I am convinced that the old dashboard is 95% dead.

    This all goes away with the new dashboard. Almost all edits that I've made in the new dash go live within 20 seconds or so, including photos, description, hours, and even moving the map marker.

    There was a form to request an early update to the new dashboard, but I haven't heard of it working for anyone. All we can do is wait.
    I agree no one has had luck with that form that I know of.
    Think we just have to wait.

    But at least now you know it's not just you!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #5
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    Re: Stuck With Old Dashboard and Changes Never Go Live

    No you are not alone. I've got several clients still on the old dashboard with nothing updating. I submitted the early upgrade request when it was originally available and still not update.
    Will update when (if) I see anything change.

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