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  1. #1
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    Creating Two New Google + Local Accounts

    So, I recently took on a new client that had two physical therapy offices.

    I created a brand new listing for city A. Had the postcard mailed and claimed it. All good.

    At the same time I created a brand new listing for city B. Had the postcard mailed and claimed it. All good.

    I go back in a few days later and only one listing is in this Google + account.

    After doing some research, I finally find the other account and it is in a Google Places dashboard (old).

    So, even though I created both accounts at the same time, same login, and they are both brand new accounts, one went to the new dashboard, one went to the old dashboard. Though, they were both in the new dashboard when I created them AND they were both in the new dashboard while in 'pending status'.

    Is this normal?

    Will the other come out of the Places dashboard and into the new dashboard?

  2. #2
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    Re: Creating Two New Google + Local Accounts

    You said "and only one listing is in this Google + account"

    I'm a little confused. Did you initially set both up directly in G+ as local business pages?

    Then you said "Will the other come out of the Places dashboard and into the new dashboard?"

    Both old and new are called Places dashboards, so again it sounds like you set them up in G+ instead of Places?

    Can you clarify where you set them up? In Google Places and then one ended up in old Places dash?
    Or did you set up in G+?
    Linda Buquet .:. Forum Founder, Google Local Specialist

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  3. #3
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    Re: Creating Two New Google + Local Accounts

    My fault. I went to Google.com/places to set it up.

    After setting up the first one (being the new set up dashboard), it asked if I wanted to do another one, which I did, and once again it was in the new set up that you have when you claim a new listing.

  4. #4
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    Re: Creating Two New Google + Local Accounts

    K thanks, I just have to double check with all the different names and confusion.

    So you set up 2 new in the name NEW Places dash. Then one disappeared and you found it in an old dash?

    In same account? How did you find it? What made you think to look for an old dashboard?

    No not normal, sounds really odd.

    Did you carefully check to be sure there was not already a listing out there? That's the only thing I can think of is that it was not a new listing you set up but an old existing one that you claimed. But still seems odd that it would be in the new for awhile then pop out and end up in an old dash...

    Well not much you can do but wait. Pretty soon all listings will be upgraded to new dash. That one should too.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  5. #5
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    Re: Creating Two New Google + Local Accounts

    Yes correct, set it up in the new Dash. Both were in the new Places Dash until claimed. Then one moved to the old Places dash.

    Found it cuz I searched in Maps by phone number.

    No, there was no listing before, I created both listings, these guys had nothing at all before, no old listing, I searched multiple ways, Dr. name, phone, address, practice name, etc in Maps and there was nothing before.

    Ya weird and frustrating, waste of time for me to have to trouble shoot stuff that shouldn't happen in the first place.

  6. #6
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    Re: Creating Two New Google + Local Accounts

    Quote Originally Posted by Tyson Downs View Post
    Yes correct, set it up in the new Dash. Both were in the new Places Dash until claimed. Then one moved to the old Places dash.
    Tyson, are you saying that you have the old dash and the new dash simultaneously appearing in the same account?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  7. #7
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    Re: Creating Two New Google + Local Accounts

    Colin-City A, and City B listings, both claimed in the new dash.

    One of the listings now appears in the new dash, and one appears in the old dash. City B went to the old dash after it was verified with the PIN. Prior to that, they were both in the new dash.

  8. #8
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    Re: Creating Two New Google + Local Accounts

    Quote Originally Posted by Tyson Downs View Post
    Found it cuz I searched in Maps by phone number
    Still confused. Searching on maps would only show you there was a LIVE listing.
    Would not show you the account it was in or which dash.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  9. #9
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    Re: Creating Two New Google + Local Accounts

    Quote Originally Posted by Tyson Downs View Post
    Colin-City A, and City B listings, both claimed in the new dash.

    One of the listings now appears in the new dash, and one appears in the old dash. City B went to the old dash after it was verified with the PIN. Prior to that, they were both in the new dash.
    Can you share some screenshots? I'm not following how you can have the old dash and the new dash under the same account. It should be one or the other.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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  10. #10
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    Re: Creating Two New Google + Local Accounts

    Yes Linda I know. But I saw that the listing was claimed and it was what I put in there so I went to Google.com/places and logged into the old dash and saw the listing there.

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