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  1. #1
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    Companies Offering review Services

    I wanted to start a thread on companies offering review services. A number of our clients are getting initiated with cold calls from these companies. I find for the most part these companies are not worth the time. Currently I am looking at a company called goodreviewproducer(com). Basically they create a new domain called reviews[yourdomain].com and then direct you to one of the main review sites to leave a review. I really don't see a lot of value in these processes. People still need to have accounts with some of these review sites, and from what i am seeing rarely do I actually see an active review posted on these sites that are coming from one of these services. (Yelp. Google, yellow pages, etc.) Anyone else dealing with this?

  2. #2
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    Re: Companies Offering review Services

    There are all kinds of review companies offering all kinds of services. Many are scammy and many do things that can get your client in trouble.

    There is ONE I know of that's really good and above board.
    https://getfivestars.com/

    It's backed by Don Campbell, who used to be with Microsoft and is now a major expert in Local SEO. He was on our last InsideLocal webinar.

    Guess who else is involved? Mike Blumenthal! So ya, you can bet it's good and adheres to review best practices!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  3. #3
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    Re: Companies Offering review Services

    Quote Originally Posted by Dustybones View Post
    Basically they create a new domain called reviews[yourdomain].com and then direct you to one of the main review sites to leave a review.
    Dusty, also meant to say I've seen good examples of businesses and consultants doing the same thing they are doing right on the clients own site. Basically you ask if they had a positive or negative experience, then funnel them to 2 different pages. Feedback form on the site if it was negative. 3 or 4 review site choices if it was a good experience. That may be part of what Getfivestars does too. Sorry to say I have not watched the videos so don't know exactly...
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #4
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    Re: Companies Offering review Services

    Thank Linda. Yeah. I think we could see better results by mimicking that concept on our own site. In the end, the person leaving the review still has to sign up to leave one.

  5. #5
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    Re: Companies Offering review Services

    Goodreviewproducer.com sounds like they are trying to help you own the conversation about your brand reviews searches. IE "skull candy reviews". I think with ecommerce it's better to use something like www.powerreviews.com see it in action here: Intex Mariner 4 Inflatable Boat (Sold Here)

    For local business I would just place testimonials in proper schema formatting. Housed at yourwebsite.com/testimonials. To accomplish the same thing. There are plugins and schema generators out there to help with this.

    Iím also keeping an eye on Mike Blumenthalís getfivestars.com. But for now I just email past customers from free Mail Chimp and I get at least a 10% response to reviews showing up on Google Places rate. Good enough for my partner clients as their competitors seldom have reviews

    And don't forget businesses can leave you a review as well: Mihmorandum | The Coolest +Local Feature No One’s Noticed? | Google

    Hey and while you are talking about reviews here is fun story about fake review justice in action: Faking Reviews? You Could Get Busted At Any Time | Reputation Management

    And if you haven't heard this checkout what happened after Obama got a bear hug in a pizza parlor to their reviews: Obama Bear Hug Leads to a Boost in Online Reviews (Negative and Positive) Ė ReviewPush

    .

  6. #6
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    Re: Companies Offering review Services

    GetFiveStars is an excellent tool, as Linda said.

    Grade.us is also worth checking out.

  7. #7
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    Re: Companies Offering review Services

    Good point Phil. Jon at Grade.us is a member here too. Have not looked into their solution yet but it sounds good.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  8. #8
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    Re: Companies Offering review Services

    Quote Originally Posted by Linda Buquet View Post
    Good point Phil. Jon at Grade.us is a member here too. Have not looked into their solution yet but it sounds good.
    Indeed. Forbes also did a nice write-up a couple months back:

    'The Marketer's Guide To Customer Reviews' (And Why They Matter So Much) - Forbes

  9. #9
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    Re: Companies Offering review Services - ARKtech

    Hi all,

    There are a number of different services available now for reviews.

    Let me start with a shameless plug and go from there. ;-) We use but don't offer software. However the model is to do complete reputation work (train businesses on reputation culture, create a collection strategy, monitor, mitigate and market).

    It is important to make it simple but also to educate the client on how to obtain authentic reviews, get their staff involved, and get clients, customers or patients to submit them.

    If you are seeking a platform, keep in mind that it is useful if it has an option/ funnel for collecting reviews and then redirects back to the owner if it is not a great review AND gives the reviewer the chance to choose where to post the review (we tend to offer Yelp, Google+ Local, and 2-3 more options) if it is a good one. An IP log for tracking doesn't hurt.

    Some sites rank and keep the reviews under their control but we like to highlight a few on a testimonial page or slider on the client site as social proof. Also, in today's expanding market, the social sites are rapidly climbing on board (LinkedIn, Facebook, for example) so that type of integration would be important moving forward.

    We moved our model over to working in reputation in mid-2012 and have had success with mitigating, and even removal, of negative reviews but it is a tough road to tackle, especially with all the TOS changes and some of the filters (such as Yelp and Google).

    If you have tested or reviewed the tools, it would be great to see them here. (This is a reminder for me to get that together as well.) In 2012 there were not a whole lot, but today there are a bunch of fee as well as free options to help.

    Thanks for an idea of a series of articles...LOL
    Online since 1995, Team ARK offers assistance with business reputation, marketing, lead generation, online business training & more.

  10. #10
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    Re: Companies Offering review Services

    So your short answer is you teach the company to collect emails and email every customer. You may or may not send them to a page on a website and if they say they had a good experience you then ask them to copy and past on the review website. You directly intercept the bad experiences taking it off line for resolution. These guys have an example of that: Our review funnel system - YouTube by Matthew Hunt (feedback page) Mike Ramsey tipped me off to them.

    When launching a new business or to bust ratings you can also go after top reviewers and have other local business review you: Mihmorandum | The Coolest +Local Feature No One’s Noticed? | Google

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