GradeUs banner  below header new
Thanks Thanks:  0
Likes Likes:  0
Results 1 to 5 of 5
  1. #1
    Member Since
    Jul 2012
    Location
    Charlotte NC
    Posts
    271
    Thanks (Received)
    0
    Likes (Received)
    0

    Confused about Google Reviews and responding to reviews

    I'm a little confused about Google's new Reviews tool and the process for responding to a review.

    If a business owner wants to respond to a review....



    Google states that you need to upgrade this listing to a Google+ page...




    I'm confused I thought that if you've merged your Places listing w/ a Google+ page, you don't have access to the new Google Reviews.

    If you upgrade your listing to a Google+ page, where do you manage this page? In the Places for Business dashboard, or on the Google+ page itself???
    Chris Ratchford
    Prodentite
    Dental SEO & Websites

  2. GradeUs in thread
  3. #2
    Member Since
    Oct 2013
    Location
    Earth
    Posts
    62
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Confused about Google Reviews and responding to reviews

    I use the Google + page to respond to reviews.

  4. #3
    Member Since
    Jul 2012
    Location
    Toronto, Ontario
    Posts
    2,721
    Thanks (Received)
    32
    Likes (Received)
    48

    Re: Confused about Google Reviews and responding to reviews

    Quote Originally Posted by Chris Ratchford View Post
    I'm confused I thought that if you've merged your Places listing w/ a Google+ page, you don't have access to the new Google Reviews.

    If you upgrade your listing to a Google+ page, where do you manage this page? In the Places for Business dashboard, or on the Google+ page itself???
    Hey Chris,

    If you do the upgrade with the G+ widget in the new dashboard you will be able to manage the page in both the G+ and Places dashboard.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  5. #4
    Member Since
    Jul 2012
    Location
    Charlotte NC
    Posts
    271
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Confused about Google Reviews and responding to reviews

    Hi Colin,

    Thanks for the clarification!
    Chris Ratchford
    Prodentite
    Dental SEO & Websites

  6. #5
    Member Since
    Jul 2012
    Location
    Denver, CO
    Posts
    434
    Thanks (Received)
    4
    Likes (Received)
    10

    Re: Confused about Google Reviews and responding to reviews

    Are you set up as a Google + Business and a Google Places? are you sure that the two are merged and that they are the same listing?

    You should be able to also go to your google plus page to respond to reviews directly on the page.

    I hope this helps!
    Free Local Checklist
    51Blocks - "White Label" Google Places & Website Development/Hosting - Will Pay Good $$ for Wordpress website hosting referrals
    Wordpress Site Speed Problems? Site speed optimization is part of our hosting - 90's on Google PageSpeed Insights

Similar Threads

  1. Question about responding to reviews
    By Andrew Forster in forum Local SEO & Ranking
    Replies: 6
    Last Post: 08-20-2013, 02:31 PM
  2. Responding To Reviews on Merchant Circle
    By Colan Nielsen in forum Local Business Citations
    Replies: 3
    Last Post: 03-25-2013, 03:26 AM
  3. Responding to Reviews and the Local Algo
    By tagbill in forum Local Search
    Replies: 3
    Last Post: 10-30-2012, 11:29 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Local Marketing Summit banner above footer new