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  1. #1
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    Negative review advice

    Had a negative / unfair review and I have left a response which shows up when looking at it from my laptop, but my response doesn't show up when I look on Ipad. Does anyone know if website owner responses show on Ipad/mobile devices?

    If not they should, I need to counter this 'review' as a large percentage are accessing from ipads/mobiles.


    Also, I've already reported the review to Google as it is disingenuous (either deliberately or otherwise), but noticed their violations policy only seems to apply to fairly narrow clear cut parameters... ie. spam/offensive/copyright etc. So someone can make some rubbish up to mislead others and harm your business, and it won't be deleted?

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  3. #2
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    Re: Negative review advice

    Good catch. I'm not seeing owner-responses on my iPhone - whether I go to the Google listing just through search or through the Maps app.

    As for fishy reviews, yeah, Google doesn't exactly play the Marshal Matt Dillon role. The reviews have to border on libel for Google to take them down.

  4. #3
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    Re: Negative review advice

    I can sympathize Mopo100.

    For it to be libel the person/company has to prove the statement was a lie. But even libel they usually won't take down. That's I think because they are not going to take time to investigate play judge and jury for every claim a business owner says is fake or malicious. They'd have millions of complaints to investigate and how would they get records and proof? So it's just tough all the way around..
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  5. #4
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    Re: Negative review advice

    Do Google Reps post/monitor threads here?

    I really think it should be flagged up about owner responses not showing on Ipad's/mobile devices.

  6. #5
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    Re: Negative review advice

    They catch many posts here and I would escalate to be sure they see it but they are all on vaca now for a couple weeks and my main Google contact has been out sick all week.

    She's back in office 1/6, so let's give her a couple days to play catch up. If you remember to bump this for me on Jan 8, and if it's still an issue then, I will escalate it.

    Thanks and Happy Holidays!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  7. #6
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    Re: Negative review advice

    Excellent, thanks Linda.

    You too!

  8. #7
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    Re: Negative review advice

    Update...

    After some communication with the person who left the negative review they agreed to delete it and did so. I immediately checked and all ok, review gone and total number of reviews remaining was correct and corresponded with the remaining reviews.

    However, the deleted negative review is now showing again.. (even though the total number of reviews still shows as correct)

    Is this a known issue? ie. deleted reviews still show for a while because of some kind of Google system cache issue etc?

  9. #8
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    Re: Negative review advice

    I'm sorry, I've never heard of that happening.

    Maybe try posting over in the Google forum and see if anyone has ideas.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  10. #9
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    Re: Negative review advice

    Thanks, just posted there, I'll let you know if I get anywhere with it.

  11. #10
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    Re: Negative review advice

    Glad to hear you were able to resolve the review just by speaking to the person. I feel this should always be the first approach. Take the discussion offline. It is odd that the review popped up again.

    It does sound like a glitch. Please keep us posted on how it works out.

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