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  1. #1
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    Bad Google Phone Bug Bites Google+ Local Listings

    There has been a pretty major and growing problem for a few days now where cell phones or other numbers are replacing the correct phone # on Google+ Local listings.

    Reports are coming in now too from emergency services like hospitals and the problem appears to be getting more widespread. (See #6. Company with 500+ locations, many showing the CEO's personal phone#!)

    Just wanted to let you know it was reported to Google on Friday, so Google is aware and working on it.

    Here are just a few threads, there are many more.

    Need to fix a hospital phone number in main search results STAT

    My business listing starts displaying my PERSONAL mobile number instead of business land line number

    Incorrect phone number for hospital in search results

    Google Places/Maps - WRONG phone number for my business - SUPPORT NOT HELPING!

    Two Different Phone Numbers

    I have not been in the thick of things working on this particular problem, but Joy and Gregg AKA Flash have. I think they are having success fixing these in MapMaker while waiting on the actual fix from Google.
    Joy or Gregg will likely pop in with updates but they are real busy now, trying to help some of these folks.
    Linda Buquet .:. Forum Founder, Google Local Specialist

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  2. #2
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    Re: Bad Google Phone Bug Bites Google+ Local Listings

    Geez…that sounds nasty. Thanks for posting, Linda!

    Maybe I missed something, I can’t tell from the threads where exactly Google seems to be pulling the cell numbers from: is it the numbers that people used to verify the G+L listing by phone, or did people specify an “alternate” number in the Dashboard, or do the numbers seem to be pulled from elsewhere? It sounds like in one or two of thses cases the number was NOT specified in the backend. Anyway, don’t know whether you’ve heard one way or another…

  3. #3
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    Re: Bad Google Phone Bug Bites Google+ Local Listings

    Ya I have not had time to read all the threads BUT it seems Gregg found many of these phone numbers were listed in MapMaker. Seems many were added as secondary numbers months ago. But something just changed the order so now those numbers are showing as the main #s.

    HOWEVER if the numbers are not in dash then the Q remains, why were they added to MM? Were they scrapes OR what?

    On a loosely related side note, I just noticed someone or a bot just added my Gmail email address to my MM listing. And I've been seeing that a lot. I don't really publish that email anywhere BUT it's the email address used for that Google account. So kinda weird AND I don't really relish the thought of scrapers getting and spamming that email account that I mainly use for important communication with Google either.

    You know how Google asks for phone # sometimes for verification or account access? I just wonder if some PRIVATE stuff people think they are just giving Google for account set up (Like my Gmail address or their cell) is getting added to MapMaker and should not be???
    Linda Buquet .:. Forum Founder, Google Local Specialist

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #4
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    Re: Bad Google Phone Bug Bites Google+ Local Listings

    MapMaker EDIT Catalyst eMarketing:
    Changed on Nov 26, 2012 6:03pm by Google Automated Internal Syncer 3
    Email Added: My gmail address with a CAPITAL and I never list email addresses that way.


    PUTTING ON TIN FOIL HAT and going to check some of these phone # problems to see if Google Automated Internal Syncer 3 was involved. Because I think these phone# problems started showing up right around that time too.

    So could be another case of bad bots gone wild.

    / end latest tin foil hat theory
    Linda Buquet .:. Forum Founder, Google Local Specialist

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  5. #5
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    Re: Bad Google Phone Bug Bites Google+ Local Listings

    Quote Originally Posted by Linda Buquet View Post
    On a loosely related side note, I just noticed someone or a bot just added my Gmail email address to my MM listing. And I've been seeing that a lot. I don't really publish that email anywhere BUT it's the email address used for that Google account. So kinda weird AND I don't really relish the thought of scrapers getting and spamming that email account that I mainly use for important communication with Google either.

    You know how Google asks for phone # sometimes for verification or account access? I just wonder if some PRIVATE stuff people think they are just giving Google for account set up (Like my Gmail address or their cell) is getting added to MapMaker and should not be???
    Andrew weighed in briefly about that over here:

    Is Map Maker Importing E-mails from Places Dash?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  6. #6
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    Re: Bad Google Phone Bug Bites Google+ Local Listings

    OMG, just saw this one.

    "We have 531 locations uploaded into Google Places last Dec, and on Nov 30th all the mobile phone info for those listings started showing up on the SERP for any of those locations. Searching for Tulsa Winnelson, shows the presidents cell phone number instead of the main company number. I uploaded a new spreadsheet duplicating the main number info in the mobile number column, and the results have not changed. I have a bunch of presidents of companies getting calls on their mobile phones at all hours of the day. This has to be a wide spread problem affecting more than my account. Any ideas on correcting this?"

    SO I doubt this is a scrape or a secondary # in the dashboard. CEOs do not publish their cell #s or add to dashboards usually I don't think.
    Linda Buquet .:. Forum Founder, Google Local Specialist

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  7. #7
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    Re: Bad Google Phone Bug Bites Google+ Local Listings

    Thanks Colan, I'll need to read that MM thread.
    Linda Buquet .:. Forum Founder, Google Local Specialist

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  8. #8
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    Re: Bad Google Phone Bug Bites Google+ Local Listings

    I'm up to my eyeballs in alligators, so have not had much time to delve into this problem.
    But in part it looks like bots gone wild.

    Jade deleted the bad phone # that was causing problems for one hospital 4 hours ago.

    Minutes later a bot added the bad phone# right back into the listing.
    Map Maker Link And yep it's the "Google Automated Internal Syncer 4".
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  9. #9
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    Re: Bad Google Phone Bug Bites Google+ Local Listings

    Jade just posted the following:

    "We are aware of a technical issue where the wrong phone number may be displayed in web search results for local listings. Please note any edits to the listing won't appear in web search results. We are working on a systemic fix and will post back to this thread when we've got updates. Thanks for your patience!"
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  10. #10
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    Re: Bad Google Phone Bug Bites Google+ Local Listings

    So sorry, missed an update. Jade said yesterday at the G forum:

    "We believe this issue has been resolved -- now phone numbers in Google search should be consistent with phone numbers in local Google+ pages. Please let us know if this is not the case. Thanks for your reports and patience, everyone."
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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