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  1. #1
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    Star rating not updating?

    This seems like it's a pretty common problem but my company star rating was recently 4.2 stars. I then received 5 star reviews and the rating remains at 4.2.

    Will this eventually update? Stay the same?

  2. #2
    Member Since
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    Re: Star rating not updating?

    It may be slow to update. It also depends on how many reviews you've got. The more reviews, the less a new one is going to affect your average.

  3. #3
    Member Since
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    Re: Star rating not updating?

    Phil is right, plus ratings often will not add up because Google calculates that score based on more than what you and I can see...

    Jade from Google explains here. https://productforums.google.com/d/m...g/Kqb-FG76SqwJ

    Jade wrote in reply to ratings not adding up: "Please note that as we improve the way we calculate overall ratings, the number displayed may fluctuate slightly."

    "...the overall rating score is based on user ratings as well as a variety of other signals. So, the overall rating may not be the simple arithmetic mean of all the user ratings."
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #4
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    Re: Star rating not updating?

    Thanks! Really love this forum. Learning so much. Maybe someday I'll be able to actually contribute!

  5. #5
    Member Since
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    Re: Star rating not updating?

    If it makes you feel any better, I've seen the # of reviews stay the same and the stars remain the same but the numbered part has changed a few times. 4.x to 4.x

    At least they are staying in the high 4's...lol

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